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Section B. Unit 3 Chapter 5

Introduction to Management

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Management

• Involves PlanningPlanning OrganisingOrganising and ControllingControlling an organisation to achieve results by LeadingLeading, MotivatingMotivating and CommunicatingCommunicating with people.

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ManagementManagement

The art of getting things done through The art of getting things done through people, and with people.people, and with people.

The skill of directing human activities and The skill of directing human activities and physical resources to achieve physical resources to achieve predetermined goals.predetermined goals.

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Management - Mission Statement

• Involves laying down the direction to be taken in the long term.

• Communicating this to all team members

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Characteristics of Managers

Entrepreneurs Managers

1Generate ideas 1 Implement ideas

2Risk theirmoney

2 Don’t risk theirmoney

3Make decisionsalone

3 Make decisionscollaboratively

4Unwilling todelegate

4 Delegate

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Characteristics of ManagersCharacteristics of Managers

Organisers.Organisers.

DecisiveDecisive

Hard WorkingHard Working

Human RelationsHuman Relations

InitiativeInitiative

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Management Skills

• Leadership

• Motivation

• Communication

3 Skills to be looked at;

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Management Activities

• Planning

• Organising

• Controlling

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Management Skills 1:Management Skills 1:LeadershipLeadership

A method of directing A method of directing and helping groups of and helping groups of people to achieve people to achieve objectives.objectives.

A quality that allows A quality that allows managers to affect & managers to affect & influence how others influence how others behave.behave.

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Leadership - Leadership TypesLeadership - Leadership Types

Autocratic or AuthoritarianAutocratic or Authoritarian– No consultationNo consultation

DemocraticDemocratic– Encourages contributionEncourages contribution

Laissez faireLaissez faire– Non interventionistNon interventionist

NoteNote: No ONE good type. Need a bit of : No ONE good type. Need a bit of each at times.each at times.

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Leadership - DelegationLeadership - Delegation

The process of The process of ASSIGNING DUTIESASSIGNING DUTIES to to subordinates and allowing them the subordinates and allowing them the AUTHORITYAUTHORITY to carry out those duties. to carry out those duties.

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Leadership - Delegation

• 1 Responsibility– Involves giving

the obligation to ensure the duties performed satisfactorily

• 2 Authority– Involves giving

the right to use power to other people

Two Key Points

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Management Skills 2:Management Skills 2:MotivationMotivation

The factors that The factors that cause people to act cause people to act in a certain way.in a certain way.

The process of The process of controlling certain controlling certain patterns of patterns of behaviour because behaviour because of the needs and of the needs and aspirations of peopleaspirations of people

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Motivation

• 1 An unsatisfied Need

• 2 A Goal which will satisfy the need

• 3 Determine the Action required

• 4 Feedback to confirm progress

4 things required

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Motivation - Theories of . .

1 McGregor’s

Theory X & Theory Y

2 Maslow’s

Hierarchy of Needs

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Motivation - McGregorMotivation - McGregor

Theory XTheory X

People dislike workPeople dislike work

People must be forced People must be forced to workto work

People want safetyPeople want safety

People are self People are self canteredcantered

Theory YTheory Y

Work can be Work can be satisfyingsatisfying

People can motivate People can motivate themselvesthemselves

People like People like responsibilityresponsibility

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Motivation - Maslow

• All human beings have a set of needs which they want to satisfy.

• Very basic needs:- food etc

• Higher level needs:- ego

• 5 levels of need, each becomes important as lower one satisfied

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Motivation - MaslowMotivation - Maslow

P h ysica l

S afety

S ocia l B elon gin g

E go

S elf A ctu alisation

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Hungry Monkey Eats a Banana

Monkey Safe in a Tree

Monkeys has a cuppa together

Monkey shows off to its mates

Because the Monkey wants to

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Motivation - Maslow

P h ysica l = F ood , w ater, slee p

S afety = In su ran ce, ord er, u n ion , con trac t

S ocia l B elon gin g = S ocia l clu b s, frien d s, com p an ion sh ip

E go = R esp ect, recogn itio n

S elf A ctu alisation = S elf fu lfillm en t, p erson al grow th