Best Practices for LMS Selection and ImplementationAugust 16, 2011

Agenda

Topic TimingIntroduction 10 minutesValue Proposition 5 minutes

Best Practices – Vendor Selection 15 minutesBest Practices – Implementation 10 minutesQ&A 10 minutes

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Introduction/In-Room Survey

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LMS Vendor ListBlackboardCornerstoneElementKGeoLearningMoodleOracle/Peoplesoft LMSOutStartSabaSkillsoft SkillportSoloSuccessFactorsSumTotal

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Rate Your Satisfaction with Your Current LMS

Scale1-Completely Dissatisfied2-Somewhat Dissatisfied3-Neutral4-Somewhat Satisfied5-Completely Satisfied

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3.87 3.83 3.673.09 2.83

0

1

2

3

4

5

Oveall Satisfaction

Cost User Experience

HR System Integration

Employee Portal

Integration

LMS Satisfaction Survey - Highlights

Value Proposition

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Value Proposition

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Business Value

• Achieve Tangible Results from

Learning Investment

• Control and Monitor Training Activity

• Reduce Costs (Administration,

IT/Support)

• Revenue Opportunities

Operational Value

• Improve Compliance

• Improve User Experience (Learning

Portal)

• Increase Learning Adoption

• Target Learning

• Reporting

Best Practices – Vendor Selection

8

Pre-RFP Key Requirements Evaluate RFP Select Vendor

• Engage executive sponsors

• Include key stakeholders (IT

(infrastructure, information

security, system owners), HR,

Learning, Business Units)

• Compile and rank requirements

• Develop vendor list

Best Practices – Vendor Selection

9

Pre-RFP Key Requirements Evaluate RFP Select Vendor

•Single Sign-On (SSO)

• Integrations

• Internal hosting vs. Vendor-hosted

•SCORM/AICC

•Mobile access

•Reporting

•Content Owner self-service

Best Practices – Vendor Selection

10

Pre-RFP Key Requirements Evaluate RFP Select Vendor

•Vendors evaluate each requirement

•Product roadmap and upgrade

process/cost

•Vendor implementation support

•Scripted presentation/demo

•Key stakeholders score responses

and product demos

Best Practices – Vendor Selection

11

Pre-RFP Key Requirements Evaluate RFP Select

Vendor

•Rank based on user experience

and fit to requirements

•Check client references

•Evaluate Total Cost of

Ownership (license, support,

customization, upgrades, 3-5

year timeframe)

•Negotiate cost last

Best Practices - Implementation

12

Key Roles • Executive/Management Sponsors• Local Advocates• Project Manager• Change/Implementation Manager• Content Vendors/Developers• Application/Integration Owners/Vendors

Process • Project Management• Change Planning and Management• Communication• Quality Assurance (Data Validation, Course

Certification)• Navigation Design• Data Definition and Cleanup

Best Practices - Implementation

13

Scheduling • Implement prior to known activity milestones (development planning, required training)

• Phase by organization• Phase in/promote visible benefits/improvements to

build momentum

Deployment / Post -Deployment

• Clear support channels• Rapid response• Monitor user adoption• Maintain stakeholder guiding team

Brian Richardson, PMP• Email: brian@richardsonconsultinggroup.com• LinkedIn: linkedin.com/in/briandrichardson• Twitter: @briandrichardso• Web: www.richardsonconsultinggroup.com• Phone: 773-474-1834

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Contact Information

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