CEL Technology Update11.20.12

Native Washingtonian ‘Real’ Husky: Staff, faculty, 2x alum Started with computers as a Navy

Cryptologist ‘back in the day’ Helpdesk manager Webmaster IT Director Lecturer Clinical Informatics Graduate

program Master’s Degree in Information

Management Makes me a generalist: IT knowledge is

broad and shallow – probably know something about the topic, but might not know it in-depth

Who is Mark?

Wears a lot of hats!

Day to day support:• Software troubleshooting• Hardware

troubleshooting• Consulting on technology

solutions

What does a Tech Director do in CEL?

• System support • Upgrades• Enhancements• Research on emerging

technologies & strategies

• Lifecycle planning

What else?

The least interesting? Security Backups Anti-virus Software updates Hardware refresh

scheduling BUT, THE MOST

IMPORTANT – prevents problems, keeps us running!

Methodologies

Approach

• Determine technologies and systems used within CEL

• Determine Service Areas• Determine needs• Prioritize

Technologies & Systems in CEL

• Nearly 100• Many outsourced – pros and cons: less

liability, less overhead, BUT less administrative control.

• Too many to master?!

Determine Service Areas

• Many technologies, but really only 12 different services/needs

• Some overlap, in time can be reduced

CEL Technology Analysis: Current Technology Services & Needs

Tacit Knowledge

Asynchronous Collaboration Tools/Shared Documents

Backups & Security

Email

Learning Management

Tools

Personal File Storage

Real-Time Collaboration

ToolsRemote

Access Tools

Structured Data Services

Technical Support &

Infrastructure

Technology Training

Video Hosting

Web Services/Social Media

Determine (Initial) Needs

Initial Recommendations: • Website• Computer systems backups & security• Calendaring• Trainings: video troubleshooting and

email/computer security. • CELSUB replacement • Technology strategy

Prioritize

• Besides methodologies, pricing is a factor• IT Maxim #1 as of about 2010: Do more with

less:– Leverage existing resources– Expand usage of existing technologies– Training (just in time, one on one; web based)

Fundamental Tools for Providing Technology Services & Support

ITIL

Sustainable Pricing

How an information Manager Looks at a project

Source: Usability.gov

Projects

• Email Migration• New SharePoint/Interim solution?• Computer backups/security updates

(automatic)• New website

Email upgrades

• Decrease cost• Improve features (including calendaring)• Positions us to join UW Email services when

they catch up with us

PlanningNovember

CloseoutJanuary

Backups and Security

• Automated backups• Automated security/anti-virus updates• Automatic software patching• Routine maintenance schedule

PlanningDecember

Maintenance ScheduleFeb-ongoing

Website

• We use Drupal • Our version end of life in Summer 2013• New site: optimized for mobile• Revamped information architecture for

improved findabilty

Website Timeline

Plan 1st QTR 2013Design Summer 2nd –

3rd QTR 2013 Launch 1st QTR 2014

CEL SUB

• Bye Bye! Technology from 2002• You have never seen ‘real’ SharePoint!• Dependent on UW IT Timeline which is not finalized• Will provide an interim solution sooner!

CEL SUB Timeline

Evaluation & Costing: Dec

2012

Launch interim

solution: Feb 2013

Analyze: April/May

2013

Test & Refine:

August 2013

Sunset interim

solution: Jan 2014

In the pipeline

• Optimizing video experience• Learning Management System• Structured Data Services• One stop shopping “OurCEL.UW.EDU”

CEL Technology Analysis: Propose Technology Services Model - 2014

One Place To Start

(mycel.uw.edu)

Learning Management

Collaboration Tools

Web Services

Tech Support & Network

Infrastructure

Structured Data Services

Technology Training

Video Services

IT Maxim #2

“Misery is optional!”

Not everything is a quick fix, but a lot of things are. Even if it isn’t a quick fix, let me know, we’ll

get it on the road map. Get me involved early and often and it’ll make a

difference!