CEL Technology Update
-
Upload
mark-squire -
Category
Technology
-
view
82 -
download
1
description
Transcript of CEL Technology Update
CEL Technology Update11.20.12
Native Washingtonian ‘Real’ Husky: Staff, faculty, 2x alum Started with computers as a Navy
Cryptologist ‘back in the day’ Helpdesk manager Webmaster IT Director Lecturer Clinical Informatics Graduate
program Master’s Degree in Information
Management Makes me a generalist: IT knowledge is
broad and shallow – probably know something about the topic, but might not know it in-depth
Who is Mark?
Wears a lot of hats!
Day to day support:• Software troubleshooting• Hardware
troubleshooting• Consulting on technology
solutions
What does a Tech Director do in CEL?
• System support • Upgrades• Enhancements• Research on emerging
technologies & strategies
• Lifecycle planning
What else?
The least interesting? Security Backups Anti-virus Software updates Hardware refresh
scheduling BUT, THE MOST
IMPORTANT – prevents problems, keeps us running!
Methodologies
Approach
• Determine technologies and systems used within CEL
• Determine Service Areas• Determine needs• Prioritize
Technologies & Systems in CEL
• Nearly 100• Many outsourced – pros and cons: less
liability, less overhead, BUT less administrative control.
• Too many to master?!
Determine Service Areas
• Many technologies, but really only 12 different services/needs
• Some overlap, in time can be reduced
CEL Technology Analysis: Current Technology Services & Needs
Tacit Knowledge
Asynchronous Collaboration Tools/Shared Documents
Backups & Security
Learning Management
Tools
Personal File Storage
Real-Time Collaboration
ToolsRemote
Access Tools
Structured Data Services
Technical Support &
Infrastructure
Technology Training
Video Hosting
Web Services/Social Media
Determine (Initial) Needs
Initial Recommendations: • Website• Computer systems backups & security• Calendaring• Trainings: video troubleshooting and
email/computer security. • CELSUB replacement • Technology strategy
Prioritize
• Besides methodologies, pricing is a factor• IT Maxim #1 as of about 2010: Do more with
less:– Leverage existing resources– Expand usage of existing technologies– Training (just in time, one on one; web based)
Fundamental Tools for Providing Technology Services & Support
ITIL
Sustainable Pricing
How an information Manager Looks at a project
Source: Usability.gov
Projects
• Email Migration• New SharePoint/Interim solution?• Computer backups/security updates
(automatic)• New website
Email upgrades
• Decrease cost• Improve features (including calendaring)• Positions us to join UW Email services when
they catch up with us
PlanningNovember
CloseoutJanuary
Backups and Security
• Automated backups• Automated security/anti-virus updates• Automatic software patching• Routine maintenance schedule
PlanningDecember
Maintenance ScheduleFeb-ongoing
Website
• We use Drupal • Our version end of life in Summer 2013• New site: optimized for mobile• Revamped information architecture for
improved findabilty
Website Timeline
Plan 1st QTR 2013Design Summer 2nd –
3rd QTR 2013 Launch 1st QTR 2014
CEL SUB
• Bye Bye! Technology from 2002• You have never seen ‘real’ SharePoint!• Dependent on UW IT Timeline which is not finalized• Will provide an interim solution sooner!
CEL SUB Timeline
Evaluation & Costing: Dec
2012
Launch interim
solution: Feb 2013
Analyze: April/May
2013
Test & Refine:
August 2013
Sunset interim
solution: Jan 2014
In the pipeline
• Optimizing video experience• Learning Management System• Structured Data Services• One stop shopping “OurCEL.UW.EDU”
CEL Technology Analysis: Propose Technology Services Model - 2014
One Place To Start
(mycel.uw.edu)
Learning Management
Collaboration Tools
Web Services
Tech Support & Network
Infrastructure
Structured Data Services
Technology Training
Video Services
IT Maxim #2
“Misery is optional!”
Not everything is a quick fix, but a lot of things are. Even if it isn’t a quick fix, let me know, we’ll
get it on the road map. Get me involved early and often and it’ll make a
difference!