Suggest how technology could be used to positively influence Suggest how technology could be used to positively influence passenger behaviour in order to drive an improvement in security passenger behaviour in order to drive an improvement in security compliancecompliance

The Heathrow Airport ChallengeThe Heathrow Airport Challenge

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Capgemini Super Techies Show Season 3- Heathrow Airport Challenge

The Facts

Heathrow is UK and Europe’s busiest international airport

72.3m passengers in 2013

82 airlines flying to more than 180 destinations worldwide

Sustains 76,600 jobs directly and 116,000 in the immediate area

Restricted to 480,000 aircraft movements per year, with its two runways operating at over 98% capacity

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Capgemini Super Techies Show Season 3- Heathrow Airport Challenge

Background on Challenge – Security Compliance

Liquid and sharp-object restrictions in hand luggage since 2006

Passengers’ hand luggage is searched in security, and non-compliant, restricted items are removed and disposed

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Capgemini Super Techies Show Season 3- Heathrow Airport Challenge

The Problem

Up to 10% of the searched bags contain restricted items, which is a major cause of frustration for passengers, and lengthens security queues

Compliance rates are lower for non-English speakers and infrequent fliers

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Capgemini Super Techies Show Season 3- Heathrow Airport Challenge

The Challenge Statement

Suggest a solution that uses SMAC technologies to positively change human behaviour ahead of passenger security search

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Capgemini Super Techies Show Season 3- Heathrow Airport Challenge

The Challenge Statement - Details

A reduction in security compliance failures benefits passengers, who could enjoy shorter queue times and less frustration, while allowing Heathrow to redeploy resources more effectively

Influencing non-English speaking travellers and infrequent fliers could make a larger impact

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Capgemini Super Techies Show Season 3- Heathrow Airport Challenge

Important Points to Remember

Heathrow is regulated in the UK by the Civil Aviation Authority (CAA)

There is a regulatory requirement that 5% of all hand luggage is checked, i.e. zero compliance failures is not the challenge target

The passenger throughput profile varies through the day, i.e. peaks in the early morning and late afternoon/evening times. Therefore, security resources are not evenly spread

This means that to meet the 5% regulation, additional hand luggage searches could take place during quieter periods to avoid longer queues

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Capgemini Super Techies Show Season 3- Heathrow Airport Challenge

General Pointers

• Time allotted for solution presentation: Teams will be given 20 minutes for a detailed presentation to judges (off-camera) and 3 minutes for a high-level pitch (on-camera)

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The information contained in this presentation is proprietary.© 2014 Capgemini. All rights reserved. Rightshore® is a trademark belonging to Capgemini.

About Capgemini

With more than 130,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2013 global revenues of EUR 10.1 billion.Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore ®, its worldwide delivery model.