KEITH SHEARDOWN TRANSIT ACADEMY

CALACT 2016 SPRING CONFERENCE AND EXPO

HOW TO CREATE A LEARNING PROGRAM THAT MATTERS

WHY DO WE TRAIN OUR PEOPLE IN THE FIRST PLACE?

BETTER, FASTER, SAFER, EASIER

IS IT WORKING? DOES IT MATTER?

US COMPANIES SPENT UPWARDS

OF $70B ON TRAINING IN 2013

APPROX $1200 PER

EMPLOYEE

SOURCE: ATD

73% OF RESPONDENTS WANTED MORE

CLASSROOM INSTRUCTION

9% ACTUALLY

LEARNED THEIR SKILLS FROM CLASSROOM INSTRUCTION

SAN DIEGO MTS TROLLEY EMPLOYEE

SURVEY – OCTOBER 2014

FEWER THAN 30 % OF MILLENNIALS FEEL THEY HAVE THE OPPORTUNITY TO CONTRIBUTE TO THE BEST OF THEIR ABILITY AT WORK

gallop.com

Younger workers are the least engaged employees

WHEN IT FAILS

▸ It is irrelevant / simply checking off a box

▸ It is training as a deliverable as opposed to

a learning experience

▸Delivered in one mode one time

▸ It is uninspiring

SOMETIMES WE SEE THIS…

▸ “we need a better training program – build me some courses and lets get training our people”

▸ “It must be working – the smiley sheets give us a 5 out of 5”

▸We measure seats filled in a classroom and not the change in business performance

SHOW LEARNING ICEBERG

HOW WE LEARN

OUR FOCUS HAS BEEN TRAINING WHEN IT NEEDS TO BE ABOUT LEARNING

DO YOU HAVE A STRATEGY TO MAXIMIZE INFORMAL LEARNING?

THE DIFFERENC

E BETWEEN OJT AND "SINK OR

SWIM LEARNING”

BLENDED LEARNING… A COMBINATION OF INSTRUCTOR LED TRAINING, ELEARNING, INFORMAL LEARNING AND STRUCTURED OJT

DELIVERY PLATFORMS DIGITAL AND ANALOG SELF-SERVE - LET THEM PULL KNOWLEDGE JOB AIDS / SOP LITE LUNCH + LEARNS VENDORS

NHTSA TRAINING - MAKING TURNS

FOUR KEY STEPS 1: IDENTIFY YOUR BUSINESS GOAL - SMART OBJECTIVES

FOUR KEY STEPS 2: DEFINE THE PROBLEM THAT YOU ARE TRYING TO SOLVE – AND ESTABLISH THE ROOT CAUSE

FOUR KEY STEPS 3: DESIGN AND PRODUCE ENGAGING CONTENT THAT WILL HELP YOUR PEOPLE ATTACK THE ROOT CAUSE OF THE PROBLEM

FOUR KEY STEPS 4: MEASURE THE RESULTS

Keith Sheardown

ksheardown@transitacademy.com

416.399.4770

www.transitacademy.com