CWIN

CAPGEMINIWEEK OFINNOVATIONNETWORKS

Cognitive Services For Virtual Assistants

Simone Onizzi

Solution Architect with focus on

innovation technologies

What is a Virtual Assistant?

Artificial Intelligence Personality

Conversational UI

AI

Interaction

Chatbot intelligence

Text / Voice channel

Chatbot Answer

Name

Personality

Identity

Interazione naturale tra l'uomo e la macchina

Visual Identity

Images

Virtual AssistantWhere do we go?

Leading tools | Common technologies for Virtual Assistant

Of customer interaction in 2020 will be

with VA

of companies in the world will

have a VA in 2020

Time Spent on mobile using

messaging apps

85% 70% >50%

Why we are talking about Virtual Assistant

Where is the realintelligence?Natural

Language Understanding

Images and Video

Services

SpeechServices

KnowledgeServices

• Natural Language Understing

• Image & Video

Services• OCR• Handwritten

• Speech Services• Speech To Text

• Text To Speech

• Knowledge Services• KB Analysis• Document Analysis

How can I create an intelligentvirtual assistant?

Design

Make yourVirtual Assistant smart for your

task

Data

Collect and analyze data. Any data youcan collect!

Connect anydata you can

Agile

Be ready, be fast! Go Live isjust the first

step. Improve,

improve and improve

Cognitive Services

Just think how youcan make the task for your user more easier. Most of the

time, you can

Neural Networks

Adapt the intelligence to your business,

not the business

to the intelligence

Core Tecnologies and Cognitive Services

Orc

hestr

ato

r

Channels

Front-End Integration Layer

Data Management

Report

ing

Tools

Back-End Integration Layer

CRMLegacyTools

KB … … …

And the architecture?

Can a virtual assistant help my business?

Don’t ask if a virtual assistant is ready for your business, ask if you are ready for a virtual assistant

Telco

Banking & Insurance

Retail

Manufacturing

Public ContactCenter

InternalContact Center

Training

Assistance & Ticket Manag.

Questions?

9

Thank you !

Simone OnizziSolution Architect

• simone.onizzi@capgemini.com

• +39 344 0970710

/SimoneOnizzi

Presentation Title | Author | Date © 2018 Capgemini. All rights reserved.

This message contains information that may be privileged or confidential and is the property of the Capgemini Group.Copyright © 2018 Capgemini. All rights reserved.

A global leader in consulting, technology services and digital transformation, Capgemini is

at the forefront of innovation to address the entire breadth of clients’ opportunities in the

evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and

deep industry-specific expertise, Capgemini enables organizations to realize their business

ambitions through an array of services from strategy to operations. Capgemini is driven

by the conviction that the business value of technology comes from and through people.

It is a multicultural company of 200,000 team members in over 40 countries. The Group

reported 2017 global revenues of EUR 12.8 billion.

About Capgemini

Learn more about us at

www.capgemini.com