Post on 29-Nov-2014
description
Buzzword biopsy#JDKMConfStuart Barr, HighQ
highqsolutions.com
Introduction
Stuart Barr
Director, HighQ
‣ Background in technology, social, legal
‣ HighQ is a leading provider of secure
enterprise collaboration and publishing
software to the legal, banking, life
sciences and government sectors.
Photo by Stuart Barr
A new wave of technology
Photo by Stuart Barr
‣ Cloud computing
‣ Social software
‣ Mobile everywhere
Which trends do we take seriously?
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Key technology trends
‣ Shadow IT
‣ Consumerisation
‣ BYOD
‣ Responsive design
‣ Private cloud
‣ Social collaboration
Photo by Kevin Dooley
Shadow IT
‣ Unsanctioned software
‣ Outside of IT's control
‣ An alternative IT underworld
‣ In the cloud or under a desk
‣ Bypass red tape & purchasing
‣ Security and compliance issues
Photo by Johan.V
Shadow IT
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Somewhere between 15% and
30% of IT spending now occurs
outside the standard consolidated
budget of the IT department.
“”PwC estimate
“Freemium” tools cause headaches
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‣ Sign-up and use is free
‣ Premium services chargeable
‣ CIOs don’t control or like them
‣ Often blocked at the firewall
‣ Proves demand for better tools
Consumerisation
‣ A key driver of Shadow IT
‣ Hardware and software
‣ It’s happening, you can’t stop it
Photo by David Sim
Consumerisation
‣ People use awesome apps at home
‣ Accessible, usable technology
‣ They want them at work as well
‣ IT lagging behind, needs to adjust
‣ Staff have a “DIY” attitude now
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Consumerisation
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Today's highly mobile, social cloud
has set everyone's expectations
for how easy, powerful, and
simple IT can be. The genie will
never be put back into the bottle.
“
”Dion Hinchcliffe
BYOD
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‣ Consumerisation of hardware
‣ Want home devices at work
‣ Prepared to pay extra for them
‣ Users often support themselves
‣ Improves employee satisfaction
‣ Can reduce company costs
BYOD
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Of the 1,000 or so employees in
Citrix’s BYOD program, 46
percent have bought Macs. That
was a little bit of a surprise.
“”Paul Martine, CIO, Citrix
BYOD
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48 percent of information
workers buy smartphones for
work without considering what
their I.T. department supports.
“”Forrester Research
Mobile
Photo by Robert Scoble
‣ Computers in our pockets
‣ We’re constantly connected
‣ We can communicate instantly
‣ The internet is at our finger tips
‣ Influences our habits & decisions
‣ Changes the way we live & work
Mobile
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Mobile computing is forcing the
biggest change to the way people
live since the automobile.“
”Gartner
Responsive web design
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‣ Web site that adapts to device
‣ Provides an optimal experience
on desktop, tablet and mobile
‣ Can reduce need for native apps
‣ Builds on “mobile first” strategy
Responsive web design
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Responsive web design
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Cloud computing
Photo by The Planet
The use of computing resources
that are delivered as a service
over a network… and entrusts
remote services with a user's
data, software and computation.
“
”Wikipedia
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Cloud computing
Photo by The Planet
‣ Reduce costs & time to market
‣ Increase flexibility and scalability
‣ Glue for consumer web services
‣ Enables mobility and connectivity
Established cloud players lead the way
‣ Salesforce
‣ Zoho
‣ Amazon
‣ Microsoft
‣ Apple
Photo by Fiona Romeo
But is the cloud secure?
Photo by M I S C H E L L E
Popular misconception
Photo by Martin Sharman
The cloud is less secure than
an in-house solution hosted
in my own data centre.“”
Photo by Steven Shorrock
Public vs private cloud
‣ Don’t have to use consumer cloud
‣ Specialist private cloud providers
‣ Focused on the enterprise
‣ High-grade security & control
‣ Independently audited and tested
Specialist cloud providers
Photo by Lars Plougmann
‣ Depend on trust of their clients
‣ Must be as secure as on-premise
‣ Robust, reliable, secure services
‣ State-of-the-art technology firms
So can I have my cake and eat it?
‣ Do your due diligence
‣ Choose your providers carefully
‣ Ask the difficult questions
‣ Demand evidence they are secure
Photo by Frank Gruber
Social
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If what you are doing in IT or KM
doesn't have social in it then stop and
start again. It’s as simple as that.“
”Pete Williams, Deloitte
Accelerating adoption of social tools
‣ Increase workforce productivity
‣ Collaboration with colleagues & clients
‣ Project, matter & task management
‣ Share knowledge and best practice
‣ Break-down knowledge and data silos
‣ Reduce information & inbox overload
‣ Blur lines between intranet & extranet
Image by Gregory Williams
Combine consumer with enterprise
Image by Kevin Dooley
‣ Take best ideas from consumer tools
‣ Put them into the enterprise
‣ Add high-grade security and control
‣ The best of consumer and enterprise
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Focus on the user experience
Image by Kevin Dooleyhighqsolutions.com
What “social” really means
Photo by Hans Põldoja
‣ Emphasising people and connections
‣ Create and share in the same system
‣ Convert work product into knowledge
‣ Gain a corporate peripheral vision
Enterprise-grade social tools
‣ File sharing
‣ Wikis & blogs
‣ Microblogging
‣ Tasks & calendars
‣ People profiles
‣ Activity streams
‣ Feeds and filters
Social + mobile + cloud = awesome
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The world at large is starting to
wake up to the fact that we're all
connected together, continuously,
to everyone else in the world.
“”Dion Hinchcliffe
Picture by Natalia & Gabriel Sánchez-Suárez
But how are we going to deliver it?
Photo by Alex Pearson
Is CoIT the solution?
‣ Cooperative IT
‣ Business-led vision
‣ Scalable IT infrastructure
‣ Rapid adoption of new tools
‣ The best of both worlds?
Questionshighqsolutions.com
@highqsolutions