BUSINESS LETTERS

THE WINNING TONE

•‘Tone’ not just in speaking, in writing also

•Conveys your mindset, along with the main message

•To win, not defeat

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SOME DEFECTS•Unsuitable, very formal wording and

language ▫Use shorter words, informal words

e.g. say “me” or “I” rather than “the undersigned”

•Language not matching the occasion or purpose

•Not bringing “yourself” in the letter – particularly when emotions are involved

•Pompous style

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SOME MORE DEFECTS

•Boring beginnings

•Writing like a machine, not a human being

•Show anger in an improper manner

•Hiding details or making them difficult to find

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