Bring your own people centric business processesTom BaeyensCEO, Effektif

Us• Tom Baeyens

– Open source BPM engines– By developers, for developers– Founder and CEO Effektif

• Effektif– Mission: Make BPM easier– Separate experience for business

and developers– Cloud

• Signavio– Fast growing BPM provider

• BMW, Cisco, EMC, Goldman Sachs, SAP, … + >500

– Best cloud based process modeling solution

What is BPM?

• BPM makes it easier and faster to automate repetitive work

• Coordinate tasks• Integrate with enterprise systems

How does it work

Process

A process is a template for repetitive work

Example: Hire

How does it work

Processstart cases

Casetasks stream

A process is a template for repetitive work

Example: Hire

Example: Hire Jack

Example: Hire Joe

Example: Hire Mary

How does it work

Processstart cases

Casetasks stream

publish new

versions

A process is a template for repetitive work

Example: Hire

Example: Hire Jack

Example: Hire Joe

Example: Hire Mary

Why BPM?Transparancy of expectations

• Coordinate tasks– Who should do what– Get rid of miscommunications during handovers

• Right level of control– Enforce compliance where needed– Leave freedom where it can (*)

(*) Rare feature in BPM systems

Why BPM?Transparancy of what happened• Audit trail• Who did what and why• Central place for this information• Why did this go wrong?• Imagine the alternative• Learn and improve

Why BPM?

• Coordinate high volumes of tasks– 5000 claims per day– 300 people to handle them

• Monitor progress on a higher level• Chase distracted employees with reminders• Consistency

– Eg always deal with complaints in the same way• Quality and SLAs• Cheaper then custom coding• …

What's changed?

• Cloud entered enterprise– Cloud services / SaaS– Bring Your Own Device– Mobile

• Existing infrastructure doesn't go away• Enterprise IT environments grow more complex• Hybrid• Effektif is built for this environment

Effektif runs• As a service in the cloud (easy)

• On-premise (full control)

What's changed?

• Cloud services focus on user experience• User experience

1. Consumer apps2. Enterprise software3. BPM

• IFTTT

What's changed?

• Email overloadis common

• Cases createtransparancyand reducesemail overload

What's changed?

• Cases are a new trend– Enterprise social networks

(Yammer, Jive, Huddle, …)– Asana– Task collaboration apps

• Rich conversation• Context• Get people on the same page

Pain of BPM

• The diagrams are nice• Very old promise• Hello world runs OK• Let's do this!• D'OH… it becomes an IT project

IT Involvement

• Involving IT requires a lot of management overhead• Longer cycles• Certain level of risk on the outcome• Justified for bigger projects• Effektif's focus is to empower managers

to skip IT involvement

What's next for BPM?

Business/IT alignment

• Big projects• Long cycles

• Fast• Cheap

Empowering business users

• Easy• Control

Automate your own workflows

with Effektif

It's never been easier

It's never been easier

• To coordinate tasks and handovers• To link workflows to enterprise systems– On premise– In the cloud

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