Bridging the Digital Health & Social Care Divide

Person Centred Care

Project Partners – NWC AHSN, Sedbergh Medical Practice, Cumbria CCG & Nimbus Medical

Mylinqs supporting TeleHealth in the Home Project will support 20 patients out of Sedbergh GP Practice 2% high at risk / Frailty Patients – using the video calling & calendar aspects for Virtual Consultations and Social Applications to help Counter Social Isolation

Mylinqs

Secure Internet

Secure Data Portal

Email Alerts

Family / Carer log on

3rd Sector log on

Adult Social Care log onCommunity Care

log on

Housing log on

GP Log on

Acute log on

Mylinqs – Walled Garden

• Communications– Video calling: With anyone that is in their network– Messaging: An effective easy to use unique mailing service– Calendar: Appointment, reminders and alerts

• Health Care– Vital sign monitoring: SATs, Pulse, Temperature, Blood Sugars,

Blood Pressure, Weight and INR– Questionnaires: condition or general health surveys / questionnaires– Rehab: library of tailored video exercises

• Cognitive Care– Audio Books– Quizzes– Music and Comedy– Photo Album

Progress to date• Documentation & Processes agreed

• IG agreed

• 6 Patients trained & connected (20)

• 3 GP’s trained & connected

• Practice Admin central point – EMIS flag

• 1 Care Navigator trained & connected

• Connectivity

Progress to date

• 1 GP video consultation

• 6 Social / Virtual Training video calls

• 16 emails

• 27 connections: 4 Relatives

• 4 photos

Eric

92

Loves Choirs

New Zealand

Key Challenges

• NHS resourcing: Time poor

• Pilots = large contract!

• Dog years v Human Years = SME years v NHS years!

• “Selling” technology services to Vulnerable

• Patient assessment challenge

• Time & Patience v funds!

• QOS

Impact assessment to date1. Usability excellent 92 year old video calling New Zealand

2. Care Navigator role VERY IMPORTANT

3. Sedbergh Practice on board – very positive

4. Need TLC (and £’s) / HIT SQUAD!1. IG2. IT3. Clinical Engagement4. Community link

Next Steps• Investigating;

• Sharing with other local GP Practices• Bringing in a Cumbrian Care Home

• Gather meaningful data for full business case• Patient – Primary – Community – Secondary – Social – 3rd Sector Care • Think of your Patient (Health & Social Care) needs and not technology• Focus on the whole need not a Service need

High Touch. These people need a lot of care both face to face and

remote. Health and Social Care.

Top 2 %

Mid Touch. These people need moderate interaction of face to face

but can benefit greatly from telehealth

38%

Low Touch. These people seldom need much health and social care

60%

Mylinqs area of support

and integration

CONDITION AGNOSTIC

ORGANISATION AGNOSTIC

Contact details

Doug HopkinsCCONimbus Medical07885 746249Doug.hopkins@nimbusmedical.co.uk