PropellerHead: n. a person obsessively devoted to a technical pursuit; computer geek; sometimes used to describe techies

BRAINSTORM QUICKHELPQUARTERLY WEB SUMMITAPRIL 2014

The End-User Experts Present

Tyler Rogers - QuickHelp Senior Account ManagerCasey Trujillo – BrainStorm Senior Sales ManagerDerek Adams - QuickHelp Product Manager

AGENDA

» BrainStorm Introduction and New Content

» The QuickHelp Story – Adding Value

» From the Dev Team – What’s Coming?

» A New Internal Messaging Resource

New Content…

» Internet Explorer – 21 videos

» Project 2013 – 37 videos

» SharePoint 2013 – Building an Information Architecture

» Coming – Additional OneNote videos

» Coming – Updated Windows 8.1 videos

» Coming – Updated OneDrive videos

» What else?

THE QUICKHELP STORY

Scrap Metal?????

Impact of Software Migration on User Productivity

Time

Use

r Pr

oduc

tivity

-----------------------------------------------------------------------------------------

With access to ongoing training 76%

Productivity gains hinge upon employees utilizing all of the functionality of their new software—not just familiar features that get them back to, or slightly higher than, their old levels of output.

First Month

6 months

Source: IDC

INTERNAL MESSAGING FOR QUICKHELP

Congratulations!

» Michelle Shepherd – Honeywell» Jen Smith – Bonavista Energy» Dawn Gehlhoff – County of Milwaukee

Thank You for Your Hard Work!

» Presentations» Using the Intranet» Internal Collateral» Leveraging QuickHelp» The Personal Touch

Your Marketing Brilliance

The QuickHelp QuickTips for May

… Your secret weapon to cultivate productivity.

» Outlook: Creating Notes» SharePoint: Adding Tasks» Lync: Starting an

Unscheduled Meeting» Windows: Snipping Tool» OneNote: Quick Notes» GroupWise: Auto Filing

QuickHelp – What’s Coming

UserProductivity

Ahead

Upcoming QuickHelp Release

Previously Announced Features

• Assigned Content• Cross-Application Playlist Support (Topics)• Group Support• Sorting of Playlists, Titles, and Content• New URL Content Type• Link to Topics and Playlists• Improved SSO Support• Deployment Toolbox• Notifications and Alerts

Upcoming QuickHelp Release

New Features

Playlist Library Foreign Language Support

New Admin Portal UI – Sneak Peek

Client Releases

Web Portal SharePoint 2013 Windows

Thank You for Being Here! Keep On Spinning!

Tyler Rogers: trogers@brainstorminc.com

Derek Adams: dadams@brainstorminc.com

Casey Trujillo: ctrujillo@brainstorminc.com