BrainStorm QuickHelp eSummit, q4 2013
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Transcript of BrainStorm QuickHelp eSummit, q4 2013
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BRAINSTORM QUICKHELP ESUMMIT, Q4 2013
The End-User Experts Present
Tyler RogersQuickHelp Senior Account Manager
Derek AdamsQuickHelp Product Manager
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AGENDA
BrainStorm Introduction
QuickHelp – ROI Beyond Deployment Monday
Best Practices for Leveraging QuickHelp – An Interview with a QuickHelp Customer
QuickHelp – What’s new?
QuickHelp: What’s on the Horizon
Q&A
Prizes Giveaway
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BrainStorm Introduction
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Introducing: BrainStorm, Inc.
» 18-years of expertise training end users» Millions of end users trained » Thousands of clients:
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QUICK START CARDS
6-Page, trifold, durable quick reference
Just prior to or upon deployment
Reduce new interface transition cost/pain
Close the skill gap to intermediate levels
Extremely high usage rates and impact
» BrainStorm Quick Start Cards
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INSTRUCTOR-LED TRAINING
Onsite or Online Instruction
Delivered hands-on or demonstration-style
Users learn from live business examples
Novice to expert users
90-Min, or Half, Full and Multi-day classes
Customized curriculum available
“Every trainer sent to us was of the highest caliber; they
had depth of technical knowledge, excellent
training techniques and superb people skills.”
-Robert RocheNYSED, Help Desk/Training Mgr
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LIVE SUPPORT: PC HELPSLeading Provider of Expert Application and Device Support for Business Users
Live, on-demand phone support and training, complementing the corporate help desk Certified, US-based experts answer calls, typically within two rings 450+ clients; 1.6M business users currently under contract Over 1,000 Microsoft migrations supported
Sample Listing. All versions/releases of these and other applications are supported.
Applications, Devices, and Operating Systems Supported
Operating Systems
Windows 8Windows 7
Windows XPAll prior versions
Devices
Surface TabletWindows PC
Windows TabletWindows Phone
Microsoft Office
OutlookPowerPoint
ExcelWord
Office 365
OutlookOfficeLync
SharePointSkyDrive
Other Microsoft
Communications/Lync
Collaboration/SharePoint/Exchange
ProjectAccess
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BrainStorm QuickHelp™
Accessible: Video training integrated right in the Ribbon
Consumable: Video clips are 1-4 minutes in length
Applicable: Hundreds of video clips per application
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Meeting all Points of Need
Support
TeachEnsure
Users Learn
Live PhoneSupport
Onsite Instructor-led
Training
eLive Instructor-led
Training
QuickHelpTM
Video-Based Training
Quick Start Cards
QuickHelpTM Video-Based
training
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QuickHelp ROI Beyond Deployment Monday
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Adoption is a Process
Affinity and awareness
Deployment Monday
Skill development
Performance support
• Tips-n-Tricks• Quick Start Cards
(w/ Videos)
• Quick Start Cards• Instructor-Led Training• QuickHelp• Live Phone Support
• Instructor-Led Training• Train-the-Trainer• QuickHelp• Live Phone Support
• QuickHelp• Live Phone Support
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“An organization’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.”-Jack Welch, former CEO of General Electric
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This is Thomas
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Thomas Was This Happy
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…. Fewer help desk calls lately …
»Does that mean people now know how to use the applications?
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The Compound Effect
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If I’ve saved 5 minutes a week …
Five minutes saved in one week
•4.5 hoursFive minutes saved in one week, every week for
a year
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Thomas Compounded
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Thomas Compounded
Thomas earns $25 an hour
$6.25 saved each time he schedules his weekly meeting50 x $6.25 = $312.50 per year
15 minutes x 50 weeks = about 12.5 hours – 1.55 work days per year that Thomas can give back
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Thomas’ Company Compounded
200 employees, average salary same as Thomas
Each learn computer skills that save them 15 minutes a week
They paid $5,000 for QuickHelp
50 x $6.25 = $312.50 x 200 = $62,500 per year
$62,500 - $5000 = ROI for this example
$62,500 / $25 an hr = 2,500 man hours
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Thomas’ Compounding Compounded
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End-users will pull learning this much
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When learning happens
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Messaging Resources
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What’s New in QuickHelp
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Key New Features
Sharing
New QuickHelp for Office
Key Authentication
Azure Media Services
New Installation Package
And announcing…
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Sharing
Demo
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New QuickHelp for Office
Same Look
and Feel
Decreased Initial Load Time
Improved Response Times
Smaller Footprint
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Key Authentication
QuickHelp2
13
4
5
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Azure Media Services
Global Delivery Network
Improved Asset Security
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New Installation Package
Single Package
Removed Dependencies
Improved Upgrade Path
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Announcing QuickHelp for…
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The New QuickHelp Add-in
http://quickhelp.brainstorminc.com/download
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Best Practices for Leveraging QuickHelp
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QuickHelp Customer Interview
» Kim Reist – IT Service Desk» Texas Medical Association
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Kim Reist’s QuickHelp Memes
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QuickHelp Customer Interview
» Kim Reist – IT Service Desk» Texas Medical Association
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Messaging Resources
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Frequently Asked Questions
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QuickHelp: What’s on the Horizon
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What’s Next?
Global Playlists
Group Support
Assigned Content
New Portal UI
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QuickHelp: Q&A
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Question and Answer Session
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QuickHelp eSummit Prize Giveaway
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QuickHelp eSummit Prize Giveaway