Post on 24-Mar-2018
BlackBerry Business Solutions for Field ServiceIdeal SolutIonS to connect the Front lIne
to the Back oFFIce.
the ideal way to stay competitive in the field has arrived.
In today’s world of shrinking profit margins and increased
competition, it’s no longer an option to simply meet your customers’
needs. Especially when customers themselves are becoming more
demanding and expecting greater differentiation among products
and services. To stay competitive, you have to continually focus on
ways to help your organization improve field service without losing
sight of operating costs.
And the ideal way to do that is to put all of the necessary tools
and information in the hands of field service personnel – where
and when they need it. That way your entire organization can be
connected, from the front line to the back office, so you can better
meet the increasing demands of your customers in a way that not
only keeps you efficient but also ahead of the competition.
Welcome to BlackBerry Business Solutions for Field Service.
Whether you have a mobile field service staff of five or 500,
BlackBerry Business Solutions for Field Service can make them
more effective and efficient by giving them virtual real-time access
to accurate information, unlike synch-based solutions which get
staler throughout the day.
BlackBerry Business Solutions provide a combination of applications,
services and peripherals including printers, signature capture, GPS,
digital forms and barcode scanners that facilitate on-the-spot
billing, credit card information transfer and inventory look-ups.
Which means you can leverage your current field service software
investments and benefit from improved field productivity, measurable
cost reductions and above all, greater customer satisfaction.
about BlackBerry Business Solutions.BlackBerry® Business Solutions are about much more than wireless email. They’re about understanding and offering ways to improve
everything from customer service to cost control and service delivery – whatever your industry or business challenge may be.
BlackBerry Business Solutions are about wireless access to your critical information and communications through a combination of
applications, services, peripherals and BlackBerry product offerings. They’re about having everything you need, right where you need it.
Ideally, when field service professionals have wireless access to the
entire organization, they become considerably more productive.
They have more time to spend on core activities and can make more
calls each day because they have the mobile applications they need
to perform a host of functions.
What’s more, even when they’re on site with customers, they can
monitor the latest service trends, repair workarounds, product
bulletins and ticket updates – and so much more, including:
accessing details on support cases and customer activities,
virtually anywhere, anytime
escalating support issues immediately
checking for spare parts availability and placing a parts
order while still on site
updating service tickets, triggering the billing process and
setting up another call from the field
collaborating with others in the organization to solve
business issues
focusing on improving customer service satisfaction levels
Boost productivity in the field.
Exceeding service level agreement (SLA) commitments and taking
customer service to a whole new level with BlackBerry Business
Solutions for Field Service can be your company’s competitive edge.
In fact, when your field service staff has onsite access to the
information they need to handle situations as they arise, they
become more responsive to your customers’ needs. And when you
have a window into your customers’ world right at your fingertips,
it allows you to improve procedures, avoid costly customer service
issues and resolve situations while they’re at a manageable level.
BlackBerry Business Solutions combine award-winning BlackBerry offerings with
complementary applications.
“ Antenna’s Field Service Solution for BlackBerry smartphones helps us ensure that EMC Customer
Service engineers receive the valuable, time-sensitive data needed to deliver award-winning support no matter
where they are in the field.”
Cynthia Curtis, Senior Director, EMC Customer Service Marketing
Improve customer service and satisfaction. and gain a competitive edge.
BlackBerry Business Solutions for Field Service help ensure your
organization enjoys optimized workflow from the front line to the
back office. A steady stream of critical information and tools goes
straight to your field service professionals enabling them to make
the best decisions for your organization and help you reduce
redundancies, inefficiencies and your dependence on support staff.
BlackBerry Business Solutions combine award-winning BlackBerry offerings with
complementary applications.
“ Vettro FieldMaster fully takes advantage of the BlackBerry solution, from offline functionality to
wireless installation, allowing our field service engineers to use a BlackBerry smartphone as a
true mobile computing device.”
Dennis Pappas, Director of Customer Service, Cytyc Corporation
CRM and FSA systems mobilized include:
Siebel®
SAP®
Remedy®
Amdocs® Clarify®
Peregrine®
Oracle®
Computer Associates®
Heat®
a front line solution that improves the performance of your entire organization.
BlackBerry Business Solutions for Field Service can help you unlock
the hidden performance enhancements in existing applications
and systems, without rebuilding or replacing. This means better
value and increased revenue. Plus, always-on wireless connections
and push-delivery technology means quickly and easily extending
CRM, dispatch and inventory management applications to mobile
workers so they can remotely initiate workflow and maintain
communication with customers and dispatchers.
BlackBerry Business Solutions combine award-winning BlackBerry offerings with
complementary applications.
“ We’re able to execute on our goal of providing superior service to Peterson’s 6,000 employees with Aeroprise
and the BlackBerry solution. Our mobile solution significantly increases the value of our support
applications by making critical data available when and where problems occur.”
Mike Luttmann, Peterson Air Force Base, Colorado Springs, Colorado.
Make the most of your existing investments.
The truth is, no business should be compromised by costly,
ineffective or insecure technology. BlackBerry Business Solutions
include software and services that are built with your business in
mind, with advanced encryption and security features. In fact,
IT executives prefer BlackBerry Business Solutions that include
the BlackBerry® Enterprise Solution because they offer simplified
management and centralized control of the wireless environment
while meeting strict requirements for a secure, flexible solution
that ensures information integrity and confidentiality. Perhaps
most importantly, they can easily mobilize your current systems,
providing additional tools and methods for analyzing, improving
and optimizing the way organizations do business.
to find out more about BlackBerry Business Solutions for Field Service, go to www.blackberry.com/go/fieldservice
After all, in an ideal world the best solution for your business
would be based on your business.
Welcome to an ideal world.
In an ideal world, your solution would be built with your business in mind.
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