Being There Before the Sale

Post on 11-Nov-2014

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This is my deck from Social Fresh Charlotte 2010. I talk about our approach to social media and community at Blue Sky Factory. From experimentation to scaling.

Transcript of Being There Before the Sale

Being there BEFORE the Sale.

Greg Cangialosi

  Our story…

Our approach….

 

Found our internal champion(s)

Turned Marketing into a Publishing organization

Turned Marketing into a Publishing organization

Work from an editorial calendar.

Use [enter tool here] as distribution & conversation channel.

Monitor & listen to the conversation

Use social networks to engage & connect.

Use social networks to engage & connect.

Use social networks to engage & connect.

Send frequent email communications.

Experiment, evaluate, adapt.

So, is it working?

424,351 inbound links.

(and growing…)

Social = 22%Social = 22%

Social CRM…The Next Level

 

…before the sale is marketing.

…at the sale is sales.

…after the sale is service.

BE THERE….

• Social Demographics - Segment users based on social network gender and age information.

• Social Users - Connect with subscribers on popular social networks, including Facebook, Twitter, and LinkedIn to establish a social media strategy quickly.

• Social Influencers - Target popular subscribers with a high number of connections/friends/followers to rapidly build influence.

Some takeaways...

Sales is a by-product

of participation

Avoid the “Kumbaya Effect”

  

 

 

Social is SERIOUS business.

 

Brands need personality

(people work with people)

 

It’s about TRUST &

REAL Relationships

 

Can your brand be social?

The show goes on...

Thank You!

Q&A  Greg Cangialosi Connect:

410.230.0061 x104greg@blueskyfactory.com  www.blueskyfactory.com www.thetrendjunkie.com  @gregcangialosi @blueskyfactory