Post on 04-Jun-2018
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You Think You AreDoing Well?
Become a Winner withCustomer-centric
Process Leadership
JANNE OHTONEN
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COMPANIES, ORGANIZATIONS, INSTITUTIONS, AND INDUSTRYPUBLICATIONS: Quantity discounts are available on bulk purchases of this book
for reselling, educational purposes, subscription incentives, gifts, sponsorship, orfundraising. Special books or book excerpts can also be created to fit specific needs
such as private labeling with your logo on the cover and a message from a VIPprinted inside. For more information please contact the author or Glamonor
Publishing at http://52weeks.ohtonen.fi or 52weeks@ohtonen.fi
This book is sold with the understanding that neither the author nor the publisher isengaged in rendering legal, accounting, or financial services. The author and publisherspecifically disclaim any liability, loss, or risk, personal or otherwise, which is incurred
as a consequence, directly or indirectly, of the use and application of any of thestrategies in this book.
First published in Helsinki, Finland in MMXIII by Glamonor Publishing.
Copyright MMXIII Janne Ohtonen
Visit http://52weeks.ohtonen.fi for FREE infographics and videos!
All rights reserved. No part of this publication may be reproduced, stored in aretrieval system, or transmitted, in any form or by any means, without the prior
permission in writing of the publisher, nor be otherwise circulated in any form ofbinding or cover than that in which it is published and without a similar condition
including this condition being imposed on the subsequent purchaser.
ISBN: 978-952-68055-0-4 (paperback)ISBN: 978-952-68055-1-1 (PDF)
ISBN: 978-952-68055-2-8 (EPUB)
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DEDICATION
To all those people who serve others.
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PROCEEDS OF THIS BOOK
ARE GIVEN TO CHARITY
With a small donation and big faith, John Kirkby started Christians AgainstPoverty (CAP) in 1996. He believed God was calling him to sacrifice hiscareer in finance and use his knowledge of the industry to help the poor.
Since then, CAP has rapidly grown its centre network and provides the bestdebt help service to those with the very least. CAP started running MoneyCourses in partnership with local churches to help people budget, save andprevent debt. Our vision is to help answer the national problem of debt by
opening a CAP Debt Centre and running a CAP Money Course in every townand city in the UK so anyone can receive CAP's life changing help.
Proceeds from this book are donated to CAP charity.
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i
CONTENTS
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JANNE OHTONEN
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BECOME A WINNER WITH CUSTOMER-CENTRIC PROCESS LEADERSHIP
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JANNE OHTONEN
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BECOME A WINNER WITH CUSTOMER-CENTRIC PROCESS LEADERSHIP