Become a Winner With Customer Centic Process Leadership BPMLeader eBook

8/13/2019 Become a Winner With Customer Centic Process Leadership BPMLeader eBook

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You Think You AreDoing Well?

Become a Winner withCustomer-centric

Process Leadership

JANNE OHTONEN

http://www.bpmleader.com


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COMPANIES, ORGANIZATIONS, INSTITUTIONS, AND INDUSTRYPUBLICATIONS: Quantity discounts are available on bulk purchases of this book

for reselling, educational purposes, subscription incentives, gifts, sponsorship, orfundraising. Special books or book excerpts can also be created to fit specific needs

such as private labeling with your logo on the cover and a message from a VIPprinted inside. For more information please contact the author or Glamonor

Publishing at http://52weeks.ohtonen.fi or [email protected]

This book is sold with the understanding that neither the author nor the publisher isengaged in rendering legal, accounting, or financial services. The author and publisherspecifically disclaim any liability, loss, or risk, personal or otherwise, which is incurred

as a consequence, directly or indirectly, of the use and application of any of thestrategies in this book.

First published in Helsinki, Finland in MMXIII by Glamonor Publishing.

Copyright MMXIII Janne Ohtonen

Visit http://52weeks.ohtonen.fi for FREE infographics and videos!

All rights reserved. No part of this publication may be reproduced, stored in aretrieval system, or transmitted, in any form or by any means, without the prior

permission in writing of the publisher, nor be otherwise circulated in any form ofbinding or cover than that in which it is published and without a similar condition

including this condition being imposed on the subsequent purchaser.

ISBN: 978-952-68055-0-4 (paperback)ISBN: 978-952-68055-1-1 (PDF)

ISBN: 978-952-68055-2-8 (EPUB)



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DEDICATION

To all those people who serve others.



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PROCEEDS OF THIS BOOK

ARE GIVEN TO CHARITY

With a small donation and big faith, John Kirkby started Christians AgainstPoverty (CAP) in 1996. He believed God was calling him to sacrifice hiscareer in finance and use his knowledge of the industry to help the poor.

Since then, CAP has rapidly grown its centre network and provides the bestdebt help service to those with the very least. CAP started running MoneyCourses in partnership with local churches to help people budget, save andprevent debt. Our vision is to help answer the national problem of debt by

opening a CAP Debt Centre and running a CAP Money Course in every townand city in the UK so anyone can receive CAP's life changing help.

Proceeds from this book are donated to CAP charity.



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i

CONTENTS

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BECOME A WINNER WITH CUSTOMER-CENTRIC PROCESS LEADERSHIP

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BECOME A WINNER WITH CUSTOMER-CENTRIC PROCESS LEADERSHIP

Become a Winner With Customer Centic Process Leadership BPMLeader eBook

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