Transcript of Bba module 1-business_communication
- 1. BBA-Bachelors of Business Communication Subject: Business
Communication Prof. Gazal Sharma
- 2. Module 1 Prof.Gazal Sharma Business Communication
Communication
- 3. Contents Communication Basics Importance of communication
Managers roles Communication Process Elements of Communication
Process Means of Communication Methods of Communication
Communication Barriers Prof.Gazal Sharma Business
Communication
- 4. Communication Basics Definition: Business Communication- The
sharing of information between people within an enterprise that is
performed for the commercial benefit of the organization. In
addition, Business communication can also refer to how a company
shares information to promote its product or services to potential
consumers Meaning: Communication is defined as the giving,
receiving or exchanging of information, opinions or ideas so that
the message is completely Purofn.GdazealrSshatromoa d b y e v e r y
b o d y i n v o l v e d . Business Communication
- 5. Prof.Gazal Sharma Business Communication
- 6. Prof.Gazal Sharma Business Communication
- 7. Prof.Gazal Sharma Business Communication
- 8. Prof.Gazal Sharma Business Communication
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- 12. Communication Basics Functions Information : Decision
making , Problem solving Control : Power to influence, Express
opinions / grievances Motivation: Foster spirit of motivation,
Feedback, Reinforcement Emotional Expression: Expressing
satisfaction, dissatisfaction Prof.Gazal Sharma Business
Communication
- 13. Importance of Communication Prof.Gazal Sharma Business
Communication
- 14. Managers Roles Prof.Gazal Sharma Business
Communication
- 15. Interpersonal role: Figurehead: As a manager you have
social and legal responsibities. People look up to you as a person
with authority and figurehead. Leadership: This is where you
provide leadership for your team/department. Liaison: Manager must
communicate with internal and external contacts. Prof.Gazal Sharma
Business Communication
- 16. Informational role Monitor: Seeking for information related
to your organisation for relevant changes. Disseminator:
Communicating useful information to your potential colegues.
Spokesperson: Representing and speaking for the organisation.
Prof.Gazal Sharma Business Communication
- 17. Methods of Communication Memo Fax e-mail voice mail letter
Phone call In-person Two-Way One-Way Collaborative Team meetings
Consulting Consensus Decision making Group problem solving
Prof.Gazal Sharma Business Communication
- 18. Communication Barriers Inadequate / Inappropriate channels
Status difference Lack of trust Close communication climate
Information overload Message complexity and competition Physical
distraction Prof.Gazal Sharma Business Communication
- 19. Communication Effectiveness Communication style Audience
Good listening Cultural differences Ethics Communication technology
Effective flow Prof.Gazal Sharma Business Communication