Post on 06-Apr-2015
BASIS - Balanced Scorecards andStrategic Management InformationSystems for Public Administrations
Björn Niehaves
European Research Center for Information Systems (ERCIS)Department of Information SystemsUniversity of Münster, Germany
2
BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
European Research Center for Information Systems (ERCIS)
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BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
Management Information in Public Administrations
“… financial pressure … cost cutting … performance gaps … “
Accounting-driven modernization approaches (NKF, Doppik,
“Produkthaushalte” etc.)
Obligatory (!) implementation of data collection systems for
supporting strategic management efforts
Data exploitation?
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BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
BASIS – Project Outline
Case Study Setting
Public Administration in Germany
About 300 employees
Task: Concept Development …
BSC approach specific for Public Administrations
“Customizing” for this Public Administration
… and Organizational and Technical Implementation
Open Source Product: BASIS
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BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
Balanced Scorecards Aims
The BSC Process aims at
Operationalizing the cooperate strategy
Connecting goals and actions
Taking into account a variety of stakeholder
perspectives ( “balanced” scorecard)
Taking into account a variety of goal and
measure types (e.g., qualitative and
quantitative “balanced” scorecard)
Providing a continuous monitoring and
controlling instrument
…
Identify & Select Focused
Stakeholders
Define the Vision
Identify Strategic Goals in Stakeholder Perspectives
DefineActions &
Ressources
Define Measures
Select Strategic Goals
from Stakeholder Perspectives
GO
AL
S
GO
AL
S T
O A
CT
ION
S
Performance Controlling
MO
NIT
OR
ING
BS
C
FU
ND
AM
EN
TA
LS
6
BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
Balanced Scorecards – The Traditional Approach
Identification of Stakeholder Perspectives
(Traditional)
Identify & Select Focused
Stakeholders
Define the Vision
Identify Strategic Goals in Stakeholder Perspectives
DefineActions &
Ressources
Define Measures
Select Strategic Goals
from Stakeholder Perspectives
GO
AL
S
GO
AL
S T
O A
CT
ION
S
Performance Controlling
MO
NIT
OR
ING
BS
C
FU
ND
AM
EN
TA
LS
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BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
Balanced Scorecards – Stakeholder Identification
Identification of Stakeholder Perspectives
Identify & Select Focused
Stakeholders
Define the Vision
Identify Strategic Goals in Stakeholder Perspectives
DefineActions &
Ressources
Define Measures
Select Strategic Goals
from Stakeholder Perspectives
GO
AL
S
GO
AL
S T
O A
CT
ION
S
Performance Controlling
MO
NIT
OR
ING
BS
C
FU
ND
AM
EN
TA
LS
Finance
Citizens Businesses
EmployeesStructures & Processes
Vision
Political Program
Perspectives/Stakeholder Groups
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BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
Balanced Scorecards – Stakeholder Identification
Identification of Stakeholder Perspectives
Identify & Select Focused
Stakeholders
Define the Vision
Identify Strategic Goals in Stakeholder Perspectives
DefineActions &
Ressources
Define Measures
Select Strategic Goals
from Stakeholder Perspectives
GO
AL
S
GO
AL
S T
O A
CT
ION
S
Performance Controlling
MO
NIT
OR
ING
BS
C
FU
ND
AM
EN
TA
LS
Finance
Politics
Vision
Vision
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BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
Balanced Scorecards – Strategic Goals
Document Analysis
Identify & Select Focused
Stakeholders
Define the Vision
Identify Strategic Goals in Stakeholder Perspectives
DefineActions &
Ressources
Define Measures
Select Strategic Goals
from Stakeholder Perspectives
GO
AL
S
GO
AL
S T
O A
CT
ION
S
Performance Controlling
MO
NIT
OR
ING
BS
C
FU
ND
AM
EN
TA
LS
11
BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
Balanced Scorecards – Strategic Goals
Document Analysis
Identify & Select Focused
Stakeholders
Define the Vision
Identify Strategic Goals in Stakeholder Perspectives
DefineActions &
Ressources
Define Measures
Select Strategic Goals
from Stakeholder Perspectives
GO
AL
S
GO
AL
S T
O A
CT
ION
S
Performance Controlling
MO
NIT
OR
ING
BS
C
FU
ND
AM
EN
TA
LS
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BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
Balanced Scorecards – Goal LandscapesIdentify & Select
Focused Stakeholders
Define the Vision
Identify Strategic Goals in Stakeholder Perspectives
DefineActions &
Ressources
Define Measures
Select Strategic Goals
from Stakeholder Perspectives
GO
AL
S
GO
AL
S T
O A
CT
ION
S
Performance Controlling
MO
NIT
OR
ING
BS
C
FU
ND
AM
EN
TA
LS
Sp
ac
e
Em
plo
ye
es
Infr
as
tru
ctu
re
Oth
er
co
mp
an
ies
, e
.g.
su
pp
lie
rs
Cu
sto
me
rs
Co
op
era
tio
n
Pu
bli
c A
dm
inis
tra
tio
n
Retail Companies
Production Industry
Craftsmen
Service Companies
Agricultural Companies
Non-Profit-Organizations
New founded businesses
Tourism
Stakeholder Groups
Businesses
Stake Categories
What?
Who? Finance
Bu
sinesses
Employees
Structures & Processes
Cit
izen
s
Po
litic
s
Politics
Po
litics
Politics Politics
Vision
Vision
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BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
Balanced Scorecards – Goal SelectionIdentify & Select
Focused Stakeholders
Define the Vision
Identify Strategic Goals in Stakeholder Perspectives
DefineActions &
Ressources
Define Measures
Select Strategic Goals
from Stakeholder Perspectives
GO
AL
S
GO
AL
S T
O A
CT
ION
S
Performance Controlling
MO
NIT
OR
ING
BS
C
FU
ND
AM
EN
TA
LS
Sp
ac
e
Em
plo
ye
es
Infr
as
tru
ctu
re
Oth
er
co
mp
an
ies
, e
.g.
su
pp
lie
rs
Cu
sto
me
rs
Co
op
era
tio
n
Pu
bli
c A
dm
inis
tra
tio
n
Retail Companies
Production Industry
Craftsmen
Service Companies
Agricultural Companies
Non-Profit-Organizations
New founded businesses
Tourism
Stakeholder Groups
Businesses
Stake Categories
14
BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
Balanced Scorecards – Goal SelectionIdentify & Select
Focused Stakeholders
Define the Vision
Identify Strategic Goals in Stakeholder Perspectives
DefineActions &
Ressources
Define Measures
Select Strategic Goals
from Stakeholder Perspectives
GO
AL
S
GO
AL
S T
O A
CT
ION
S
Performance Controlling
MO
NIT
OR
ING
BS
C
FU
ND
AM
EN
TA
LS
15
BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
Identify & Select Focused
Stakeholders
Define the Vision
Identify Strategic Goals in Stakeholder Perspectives
DefineActions &
Ressources
Define Measures
Select Strategic Goals
from Stakeholder Perspectives
GO
AL
S
GO
AL
S T
O A
CT
ION
S
Performance Controlling
MO
NIT
OR
ING
BS
C
FU
ND
AM
EN
TA
LS
16
BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
BASIS - Software
Open Source Software
Version on request
www.basis-online.de
Detailed description
Online demo version
(name: “Admin”, password: “Passwd”)
(German or English, case data in German)
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BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
Project Management
Project Controlling
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BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
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BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
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BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
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BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
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BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
Results & Further Research
Guideline (see Hevner et al. 2004)
Short Description
Problem High demands to strategic management in public administrations (NKF, cost pressure etc.). BSC implementation approaches infrequently domain-specific. Little or cost intensive software support.
Contribution Combining MIS and project management Domain-specific adaptation of BSC approach
Method Conceptual design and implementation Case study implementation
IT Artifact BASIS – Software for BSC-MIS and Project Management
Further researchFurther case study implementations
Cross-domain application
Software maturization
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BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
Q & A
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BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
Contact
Björn Niehaves, Dipl.-Kfm., M.A.
European Research Center for Information Systems
University of Münster
Leonardo-Campus 3
Tel. +492518338087
bjoern.niehaves@ercis.de