Bank Of Baroda

KIOSK FAQ’s KIOSK Frequently Asked Question for browser and device related issues.

This document contains answers to the most “Frequently Asked Question” on

BOB KIOSK browser and device related.

1. What to do if you get the “error description” message for your FP Device?

Answer: Check for following possibilities of reason for why you get this error:

1. If your Terminal mapping is not properly done, then contact Data center to

confirm the mapping and get resolved.

2. Check for Antivirus whether it is blocking the drivers API to run. If yes then

kindly allow your Antivirus to run the API or disable Antivirus for moment

and check if error goes.

3. Your browser’s ActiveX Setting might have got changed because of some

add-ons installed on your browser and check for add-ons and remove them

Go to Tools -> Manage Add-ons and following prompt will display and

disable them, as shown below.

4. The following error occurs, If your Activex Setting is changed or KIOSK site url

is not added in Trusted Site Zone. Following is the error.

Open Internet explorer -> Go to Tools ->Internet Options->Security->Trusted

sites-> Click on sites as shown below and add the site.

NOTE: - If above error occurs then run Browser Setting setup provided to you to

resolve problem.

2. Why you get “No scanner found, check the scanner connected properly”?

Answer:

Check your Fingerprint device is properly connected to USB port or not.

Ensure you have installed the device driver’s setup correctly

3. What if you get “a distorted page or no images, menu options are visible on

the screen”?

Answer: Your Browser’s Settings might have got changed and thus images are not

visible. For this, reset the settings of your browser.

To reset the settings

>Go to ftp link: ftp://115.114.95.58/

Put the credentials as

>Username: ftp_bobvle@techconet.co.in

>Password: B0bvle@123

Here you will find a file named browser settings.zip

Unzip this file and then run browser settings.

This will reset your browser’s settings.

Images will not get displayed and “X” mark is

displayed instead of image

4. What if you get “No java support for Applet”?

Answer: The following error occurs if your java is not installed properly

Follow the steps while installing the java. Click on Next to start installation

a) Note: Click on small drop down beside Development Tools and select “This

feature, and all sub features, will be installed on local hard drive”.

b) Note: Click on small drop down beside Source Code and select “This feature,

and all sub features, will be installed on local hard drive”.

c) Note: Click on small drop down beside Public JRE and select “This feature,

and all sub features, will be installed on local hard drive”.

After selecting the above options shown in screen shot, Click on Next and Java

will be successfully installed.

5. When your Finger Print Capture process window shows continuously

“Waiting for the fingerprint”?

Answer:

Following Screen is displayed when you are trying to verify your Fingerprint

If the screen shows “Waiting for the fingerprint” continuously ..

It means that you have kept the finger immediately after the screen display for

capturing fingerprint.

NOTE: - Place the finger after 5 seconds, when the capture finger

print wizard prompts.