mm bagali, phd

professor of strategic HRM,Brand Ambassador, Asian HR Board, IndiaJAIN University

mm.bagali@jainuniversity.ac.inwww.linkedin.com/in/mmbagali

CMS Business School / Bangalore

My personal wishes for the New Year - 2016

All the Best

agendabest lessons for great presentationsEffective Strategies in CommunicationsLanguage Tips : Critical in communication

Interaction

CMS Business School / Bangalore

Few other areas of concern

Communication using simple language to explain the subject matter/course material

Presentation of the subject matter in an appropriate format to create an impact of teaching

Presentation skills and styles

Use of correct body language and its integration with communication

Use of appropriate tone/voice modulation to sustain student interest/alertness in the class room proceedings

Appropriate utilization of teaching aids to make teaching learning process more effective and interesting.

CommunicationPresentationBody LanguageMessagePedagogy

communication and presentation skills for better results

CMS Business School / Bangalore

As with any journey, success is usually determined by the degree of ....

preparationpreparationpreparation

CMS Business School / Bangalore

Future Work Skills 2020

Institute for the Future forthe University of Phoenix Research Institute / Palo Alto, CA

1 . Sence making

2. Social Intelligence

3. Novel and Adaptive thinking

4. Cross Cultural 5. Computational Thinking

6. New Media Literacy

7. Design Mind set

8. Communication 9. Communication 10. Communication

CMS Business School / Bangalore

55% of what people perceive of others comes from body language and facial expressions

38% comes from tone of voice

7% is based on the actual words people use

FACTOID

best lessons for great presentations

CMS Business School / Bangalore

What is Effective Class teaching / Presentation

Post DoctoralResearchConsultancyOthers

Craft a Story that capturesBOTH ….. HEART and MIND

BRING SOME GOOD

images

have a strong

SCRIPT

create slides to audience say

WOW

tell how this presentation make

LIFE BETTER

Use simple language

FREE OF JARGONS

No other way than

EXCELENCE Words I Sentence I Quotations I et al

Have main

BULLET points and Power words

CMS Business School / Bangalore

Effective Strategies in Communication I Presentation

How well you tell what you want to tell

CMS Business School / Bangalore

As a teacher,

Knowing your own persona, which reflects presentation and communication

I am OK, You are OK

I am OK, You are not OK

I am not OK, You are OK

I am not OK, You are not OK

Assertive Aggressive

Passive Depressive

CMS Business School / Bangalore

Presentation

Open to other ideasConnect EmotionallyNoveltyLeave a markEngage

Talk of a Big Picture

CMS Business School / Bangalore

CMS Business School / Bangalore

Use Humor

Avoid words that HurtChange Abrasive BehaviorHandle Disagreements with TactEliminate Negative FeelingsRespect the other Person’s Point of View

CMS Business School / Bangalore

Give Non Verbal CuesCheck your PostureBe Flexible / Be LikableCommit to being TruthfulEmpathizeExpress EmotionSupport Statements with DetailsWatch SemanticsSuppress Emotion

CMS Business School / Bangalore

Get to the point QuicklyExplain abstract WordsUse Gender Neutral LanguageCite Source of Statistical DataIllustrate with Personal ExamplesMake Eye ContactGesture / PostureVary your VolumeWatch your ToneScreen out Distractions

CMS Business School / Bangalore

Repeat Major PointsFind out what your Listener wantsDefine AcronymsReduce JargonUse Anecdotes & StoriesAsk for FeedbackIncrease your VocabularyPractice Pronouncing words clearlyExercise Tongue, Jaws & Lips

Think before you Talk

28

Delightful Slips in Communication[Some practical examples]

29

Typist typed “T” in place of “C” while addressing a letter to ………

Chief Minister as ……….Thief Minister

30

Maternity benefit circular by

Govt: …..Every women by whom a claim for maternity benefit is made shall furnish evidence that she has been or that it is expected that she will be conferred by means of a certificate given in accordance with the rules……..

Replied: Reply in accordance with your instructions, I have given birth to twins in the enclosed envelop

31

A note to Registrar of marriages:

I am signing my marriage certificate; the previous one was a mistake

 

32

Lost and found Column

Sir, I am glad to inform you that my mother-in-law reported missing is found at last, is now, dead

33

Classified Advertisement

A piano is offered for sale by a lady with carved oak legs

34

Mother died in infancy

Mother died when I was an infant

CMS Business School / Bangalore

Introduce yourself

Opening relate to Central Theme / Meaningful/ brief/ No Negative start/

Plan your talk / Purpose

Decide what to say at what time

Visualize its possible consequences

Arrange your ideas or talk in sequence

CMS Business School / Bangalore

Should build goodwill

Too many technical words / jargon avoid

Too long sentence

Give background

Don’t prejudice…….. have an open mind Avoid Halo Effect

CMS Business School / Bangalore

Be positive in approach

Be polite and courtesy

Be assertive

Be patient

Avoid vagueness

Judge the reaction after or in-between the talk

CMS Business School / Bangalore

Be sure your action supports your communication

Listening is part of communication

Don’t make fun, joke, and lose talk

Few promises make and keep them fulfilled

Thank / Sorry / Excuse / I am sorry…when needed

CMS Business School / Bangalore

Structuring your communication

Non Verbal

How you look to the people

Body language

How you sound to the people

Oral Communications

Establishing Credibility

Written Communication

How are you perceived by the people

Let us all think

BIG

Let us all think

BIG

CMS Business School / Bangalore

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Critical in communication

Language tips

Be aware of slang Avoid foul languageExplain acronyms and jargonAvoid sarcasm

Power robbers (“I hope,” “I guess,” “maybe,” “probably”) undercut credibility

CMS Business School / Bangalore

Use Good Speech Habits

Phrases To use

“ One moment please”,

“Yes”, “All right”,

“Good-bye”

“please”

“thank you”,

“hello” and “goodbye”

CMS Business School / Bangalore

CMS Business School / Bangalore

No EGO Solid EYE ContactGood PostureNatural GestureVoice and vocal varietyEffective use of Language and PausesActive Listening involvement

Behavioral Skills in Communications

CMS Business School / Bangalore

Nod the headAppreciationIn between Yes/ NO/ A minuteListen with a purposeHold Anger / TemperSpeak to the PeopleSmile to the PeopleCall People by Name

CMS Business School / Bangalore

Generous in Praise / AppreciationConsiderate Feelings towards othersMake other persona feel importantDon’t critics, condemn or complainAsk relevant questions

Use this.. 80%

Use this also… 20%

But, avoid this always

CMS Business School / Bangalore

Improve

Communication Skills

CMS Business School / Bangalore

Know what you want to SayControl FearStop TalkingThink before you TalkBelieve in your MessageRepeat Major PointsFind out what your Listener wantsDefine AcronymsReduce Jargon

CMS Business School / Bangalore

Use HumorUse Anecdotes & StoriesAsk for FeedbackIncrease your VocabularyExercise Tongue, Jaws & LipsMake Eye ContactGesture / PauseVary your VolumeWatch your Tone

CMS Business School / Bangalore

Prepare to ListenScreen out DistractionsConcentrate on the MessageAsk Questions Use Mind MappingWrite a purpose StatementUse an OutlineGet to the point QuicklyExplain abstract WordsUse Gender Neutral LanguageCite Source of Statistical DataIllustrate with Personal Examples

CMS Business School / Bangalore

Express EmotionKeep it SimplePaint Verbal PicturesSuppress EmotionTake NotesWrite Personal NotesWrite more Effective Business LettersUse Short SentencesCommunicate OnlineKeep up with Current EventsRead something InspirationalUse the InternetCheck your PostureDress AppropriatelyVisualize

CMS Business School / Bangalore

Commit to being TruthfulEmpathizeDon’t Take Yourself too seriouslyBe Receptive to New IdeasRespect the other Person’s Point of ViewRecognize the Importance of Stress on CCheck your attitudeUse Good MannersRecognize Condescending MannersAvoid words that HurtChange Abrasive BehaviourHandle Disagreements with TactOrganise productive meetingsUnderstand the Importance of Timing

Present a Good Personal Image

CMS Business School / Bangalore

Do I know this !!!

"Business Etiquette and Communication "

1. Can I send an e-mail communication as a thank you after a lunch meeting?

A. Sending an E-mail thank you is all that is expected

B. The hand-written note is always the best option

C. Just call...it takes so much less time

B

2. At a dinner meeting is it acceptable to leave a cell phone on at the table?

A. Yes, but you should leave on the table

B. Never, the person "in person" should get your full attention

C. Yes, as long as everyone else has theirs left on

B

3. When being introduced to a person who is blind what should I do?

A. Nothing - wait for the individual to offer their hand

B. Avoid handshaking - but say Hello!

C. Touch their shoulder to indicate your presence and Initiate a handshake

D. Say Hello and wait for the individual to offer their hand

D

4. How long does a person have to return business phone calls?

A. Business calls should be returned within one hour

B. Call after hours and leave a voicemail

C. A maximum of seven days

D. Each person needs to establish their returning calls policy and consistently follow the standards which have been set

D

61

5. If a meeting is scheduled for 9:00am, what time should an employee arrive?

A. No more than thirty minutes prior to the meeting time

B. Not earlier than 8:50am, that gives you ten minutes to get organized

C. Don't be early, they'll think you're over eager.

B

62

6. When is it appropriate to call business associates by their first names?

A. As soon as you feel comfortable

B. Never, always use formal names, don't get too personal

C. Only if the person gives you permission

C

7. If you want to make a good impression on a senior executive when you meet them for the first time, it’s best to:

a. Greet them and tell them about the project you’re working on so they’ll know what you are doing for the company.

b. Appear genuinely sincere and ask them questions about the company and how they became an executive for the company.

c. Appear pleasant and make brief short sentences that focus on them and wait for them to reply

C

8. When making an entrance into an office with people working at their desks, it’s always best to:

a. Do your best to not draw attention to yourself

b. Appear pleasant and greet people by saying hello to those at the desks

c. Walk in a room and stand there and wait patiently for someone to look up and recognize that you need help

A

9. When making a business introduction between two people, the most important rule to remember is:

a. Say your own name before introducing the two people

b. Use the name of the most important person first in the introduction

c. Repeat the names of the people involved in the introduction twice so they’ll remember each other’s names and their proper pronunciation of those names

B

10. You’re attending a conference and you’d like to have the card of a senior executive you meet. How do you get it?

a. You offer them your card and ask them for theirs

b. You tell them you need their card so you can remember their name

c. You create an opportunity and establish rapport with them and develop a specific reason for them to ask you for your card in hopes they will offer you theirs

C

11. For leading a successful business meeting, your number one priority is:

a. Making sure you have good attendance and participation

b. Keeping great notes and sending them to everyone after the meeting

c. Creating tasks and accomplishing the agenda in the allotted time

C

12. When giving a compliment, it’s best to:

a. Give a compliment to someone so that many people can hear the praise you are giving them

b. Give compliments to everyone in the office so everyone receives regular praise

c. Compliment specific behaviors regarding work, avoid personal compliments

C

Scoring

Excellent 11-12Good 8-10Average 05-07

Less than 04 ….U only tell

Romance in Communication What happens and what happened

How old are youHalf past Eighteen

His child was not doing well

I was very hot water to hear that my son is missing the bus and is in danger of not climbing into the next class well

A Professor in the College…..

Let the doors of the window open, Air force come in……

73

‘CM’ passed away Bangalore Railway Station

(Actually he wants to convey that VIP crossed Bangalore Railway Station)

74

In a Bus  Eve Teasing is an Offence,

Passengers are requested to Cooperate

Liquor Shop If you drink to forget everything, Kindly pay us in Advance

On CarAlways drive in such a way that your License expires before you do

 

Intended Communicated

• He is a hard worker • He is good at noting• I am alone at home• Don’t sit and work in this

Computer

• He hardly works • He is good at nothing • I am the only Husband • Don’t sit on this computer and work

76

Attitudes matters in Communication (Building Goodwill)

- We are shipping your order of 4 Jan, 2017 this afternoon

+ The Two dozen Corning ware starter you ordered will be shipped this afternoon and should reach you by Jan, 4, 2017

77

- Congratulation…….

+ Congrates on your promotion as Officer, BBMP Corporation. I am pleased to read about it and felt happy about the news

78

- You’ll be happy to hear that your scholarship has been renewed

+ Congrates ! Your scholarship has been renewed

79

-         We provide health Insurance to all employees

+ You receive health Insurance as full time

Employee of the Organisation

80

-        If you don’t understand, feel free to ask me

+ If you have further Questions, feel free to ask or call

81

  -       We cannot sell computers disks in lots of less than 10

+ To keep down packaging and shipment cost, we sell computers disks in lots of 10+ more

82

 -          We will perform an investigation of the problem

+ We will investigate the problem

It was nice and warm to be with you all !!!!

All the best