Post on 08-Jul-2020
BACKGROUND As part of the action items created by the Fair & Equitable Employer Strategic Planning Committee, employee engagement surveys were conducted to get collect input from employees regarding engagement, culture, and environment from our employees’ perspectives. This report provides findings from the survey that was conducted between July 12 - July 26, 2017. The survey was sent electronically to all employees via email and a link to the survey was posted on the Livingston County Employee Self Service Website. All responses were collected anonymously.
RESPONSE RATE
324 Livingston County employees completed the survey out of a total population of 707. That’s a response rate of 46%.
EXTERNAL BENCHMARKING The results of the employee engagement survey have been benchmarked against data provided by Survey Monkey and the Society of Human Resource Management’s Employee Engagement Survey, King County, Washington’s 2015 Employee Survey, the State of Michigan’s 2015 Employee Survey.
The data provided by Survey Monkey and the Society of Human Resource Management’s (SHRM) Employee Engagement Survey is benchmarked against Livingston County’s data using a Likert Scale ranging from 1 – 5. Survey Monkey and SHRM provided data from hundreds of private and public organizations to create 75th, 50th, and 25th percentile ranges.
The data provided by King County, WA and the State of Michigan is benchmarked against Livingston County’s data using the percentage of responses that were positive, neutral, or negative.
Livingston County's Strengths
Top Five Areas of Satisfaction Livingston County
Employees Livingston County compared
to the State of Michigan
Having a clear idea of job responsibilities 87% 87%
Employees believing their work makes a difference at Livingston County
85% 82%
Employees understanding how their work contributes to the goals & missions of Livingston County
86% 85%
Good relationships between co-workers 84% 76%
Feeling proud to work for Livingston County 82% 73%
Livingston County's Opportunities
Top Five Areas of Dissatisfaction Livingston County
Employees Livingston County compared
to the State of Michigan
Opportunities for growth in current position 42% 43%
Seeing changes as a result of this survey 40% 31%
Leadership training opportunities 38% NA
Compensation 50% 59%
Job related training opportunities 51% NA
SURVEY SNAPSHOT The survey was broken into 4 categories. Below is a summary of the results found in each category;
Employee Engagement – 78% of employees reported feeling engaged. 83% of employees are proud to work for Livingston County. 74% would recommend Livingston County to friends and family as a great place to work. (Found on page 5.)
Communication – 100% of the questions in this category are above benchmarks, however only 41% of responders believe that action will be taken on issues that are identified in this survey. (Found on page 8.)
Work Environment – 70% of Livingston County’s employees reported feeling positive about their work environment. (Found on page 9.)
My Job – 60% of Livingston County’s employees responded favorable about their job training and growth opportunities, along with compensation and benefits. Action items have been developed to respond to employee concerns expressed in this section. (Found on page 12.)
ACTION ITEMS AS A RESULT OF THE SURVEY After reviewing the survey data, the following two action items are currently being worked on by Human Resources.
Create 3 learning plans for employee training and growth
Leadership Training – For current leadership
Top Performers – Identify and offer training to top performers with potential to grow within each department
General Skill Development – Available for all employees to develop skills in areas like customer service, technology, safety, and communication
Promote and provide education on wages and benefits
Mailing a total compensation report to each employee’s home
Benefit videos to explain plans in simplified terms
DEMOGRAPHIC INFORMATION How many years have you been a Livingston county employee?
Which of the following best describes your position with Livingston County? Administrative Support (For example: Administrative Specialist, Secretary, Legal Assistant) General Labor (For example: Custodian or Maintenance, Transit Operator) Law Enforcement Administration (For example: Director or Deputy Director) Professional Non-Supervising (For example: Project/Program Manager or Coordinator)
120
4453
40
67
281
103 103 99
121
0
50
100
150
200
250
300
Less than 5 years 5 - 9 years 10 - 14 years 15- 19 years 20+ years
Survey Response (324) Actuals (707)
43%
Administrative Support, 110, 34%
General Labor, 29, 9%Law Enforcement,
60, 19%
Administration, 43, 13%
Professional Non-Supervising, 82,
25%
43%
51% 40%
55%
Do you serve the public directly in your position?
Research has shown that different job aspects tend to engage different generations. Which generation do you associate with? Traditional (Born 1930 – 1945)
Baby Boomer (Born 1946 – 1964)
Generation X (Born 1965 – 1979)
Millennial (Born 1980 – 2000)
Yes, 281, 87%
No, 43, 13%
3
111132
78
10
233
268
196
0
50
100
150
200
250
Traditional Baby Boomer Generation X Millennial
Survey Response (324) Actuals (707)
30%
48% 50%
40%
115 152 37 15 5
130 148 24 18 4
79 161 47 26 11
v
EMPLOYEE ENAGEMENT
KEY
I would recommend Livingston County to friends and family
as a great place to work.
I am proud to work for Livingston County.
I understand how my job contributes to the missions &
goals of Livingston County.
69%
61%
74%
22%
22%
15%
9%
17%
11%
K I N G C O U N T Y , W A ( 2 0 1 5 )
S T A T E O F M I C H I G A N ( 2 0 1 5 )
L I V I N G S T O N C O U N T Y
73%
73%
83%
21%
19%
12%
6%
8%
5%
K I N G C O U N T Y , W A ( 2 0 1 5 )
S T A T E O F M I C H I G A N ( 2 0 1 5 )
L I V I N G S T O N C O U N T Y
85%
85%
86%
9%
10%
7%
6%
5%
7%
K I N G C O U N T Y , W A ( 2 0 1 5 )
S T A T E O F M I C H I G A N ( 2 0 1 5 )
L I V I N G S T O N C O U N T Y
4.15
4.25
4.45
4.18
1 2 3 4 5
S H R M 2 5 T H P E R C E N T I L E
S H R M 5 0 T H P E R C E N T I L E
S H R M 7 5 T H P E R C E N T I L E
L I V I N G S T O N C O U N T Y
Livingston County Response Scale (Representative of the 324 collected survey results)
Strongly Agree
Agree Neutral Disagree Strongly Disagree
Representative of Livingston County’s results vs. results of King County, WA & the State of Michigan (100%)
Agree Neutral Disagree
127 116 55 21 5
66%
75%
26%
17%
8%
8%
K I N G C O U N T Y , W A ( 2 0 1 5 )
L I V I N G S T O N C O U N T Y
134 119 41 22 8
62 137 70 39 16
KEY
Working for Livingston County makes me want
to do the best work I can.
I am inspired to meet my goals at work.
Employees here take the initiative to help other
employees when the need arises.
Employees here are willing to take on new
tasks as needed.
3.8
3.99
4.22
4.08
1 2 3 4 5
S H R M 2 5 T H P E R C E N T I L E
S H R M 5 0 T H P E R C E N T I L E
S H R M 7 5 T H P E R C E N T I L E
L I V I N G S T O N C O U N T Y
3.65
3.87
4.19
3.73
1 2 3 4 5
S H R M 2 5 T H P E R C E N T I L E
S H R M 5 0 T H P E R C E N T I L E
S H R M 7 5 T H P E R C E N T I L E
L I V I N G S T O N C O U N T Y
3.46
3.72
4.00
3.59
1 2 3 4 5
S H R M 2 5 T H P E R C E N T I L E
S H R M 5 0 T H P E R C E N T I L E
S H R M 7 5 T H P E R C E N T I L E
L I V I N G S T O N C O U N T Y
Livingston County Response Scale (Representative of the 324 collected survey results)
Strongly Agree Agree Neutral Disagree Strongly Disagree
Representative of Livingston County’s results vs. results of King County, WA & the State of Michigan (100%)
Agree Neutral Disagree
88 127 59 33 17
157 124 22 11 10
126 139 28 22 9
KEY
I have a clear idea of my job responsibilities.
My job gives me a feeling of personal accomplishment.
I understand how the work I do makes a
difference in Livingston County.
81%
87%
87%
10%
8%
7%
9%
5%
6%
K I N G C O U N T Y , W A ( 2 0 1 5 )
S T A T E O F M I C H I G A N ( 2 0 1 5 )
L I V I N G S T O N C O U N T Y
64%
82%
19%
9%
17%
9%
S T A T E O F M I C H I G A N ( 2 0 1 5 )
L I V I N G S T O N C O U N T Y
85%
85%
10%
8%
5%
7%
S T A T E O F M I C H I G A N ( 2 0 1 5 )
L I V I N G S T O N C O U N T Y
Livingston County Response Scale (Representative of the 324 collected survey results)
Strongly Agree Agree Neutral Disagree Strongly Disagree
Representative of Livingston County’s results vs. results of King County, WA & the State of Michigan (100%)
Agree Neutral Disagree
147 127 27 16 7
61 157 63 29 14
77 172 47 21 7
59 126 90 36 13
COMMUNICATION
KEY
I get the information I need to be productive
in my job.
I feel well informed about Livingston County’s
events and employee news.
My department’s goals and missions are clearly
communicated.
Livingston County’s goals and missions
are clearly communicated.
I believe that action will be taken on issues
identified in this survey.
63%
55%
67%
22%
23%
20%
15%
22%
13%
K I N G C O U N T Y , W A ( 2 0 1 5 )
S T A T E O F M I C H I G A N ( 2 0 1 5 )
L I V I N G S T O N C O U N T Y
71%
77%
19%
15%
10%
8%
K I N G C O U N T Y , W A ( 2 0 1 5 )
L I V I N G S T O N C O U N T Y
52%
44%
68%
27%
25%
17%
21%
31%
15%
K I N G C O U N T Y , W A ( 2 0 1 5 )
S T A T E O F M I C H I G A N ( 2 0 1 5 )
L I V I N G S T O N C O U N T Y
52%
57%
28%
28%
20%
15%
K I N G C O U N T Y , W A ( 2 0 1 5 )
L I V I N G S T O N C O U N T Y
36%
41%
35%
29%
29%
30%
K I N G C O U N T Y , W A ( 2 0 1 5 )
L I V I N G S T O N C O U N T Y
Livingston County Response Scale (Representative of the 324 collected survey results)
Strongly Agree Agree Neutral Disagree Strongly Disagree
Representative of Livingston County’s results vs. results of King County, WA & the State of Michigan (100%)
Agree Neutral Disagree
77 144 54 30 19
41 90 95 45 53
58 130 68 41 27
93 151 50 20 10
56 126 81 36 25
WORK ENVIRONMENT
KEY
I am recognized when I do a good job.
The people I work with cooperate well together
to get the job done.
There is effective teamwork between my departments and other departments.
52%
58%
23%
21%
25%
21%
K I N G C O U N T Y , W A ( 2 0 1 5 )
L I V I N G S T O N C O U N T Y
65%
76%
75%
17%
13%
15%
18%
11%
10%
K I N G C O U N T Y , W A ( 2 0 1 5 )
S T A T E O F M I C H I G A N ( 2 0 1 5 )
L I V I N G S T O N C O U N T Y
3.65
3.87
4.19
3.92
1 2 3 4 5
S H R M 2 5 T H P E R C E N T I L E
S H R M 5 0 T H P E R C E N T I L E
S H R M 7 5 T H P E R C E N T I L E
L I V I N G S T O N C O U N T Y
61%
63%
56%
24%
21%
25%
15%
16%
19%
K I N G C O U N T Y , W A ( 2 0 1 5 )
S T A T E O F M I C H I G A N ( 2 0 1 5 )
L I V I N G S T O N C O U N T Y
Livingston County Response Scale (Representative of the 324 collected survey results)
Strongly Agree Agree Neutral Disagree Strongly Disagree
Representative of Livingston County’s results vs. results of King County, WA & the State of Michigan (100%)
Agree Neutral Disagree
80 144 49 28 23
KEY
I am empowered to make decisions that help me get my job
done effectively.
I am generally able to balance my job and my
personal/family life.
My co-workers and I have a good working relationship.
66%
70%
69%
18%
16%
15%
16%
14%
16%
K I N G C O U N T Y , W A ( 2 0 1 5 )
S T A T E O F M I C H I G A N ( 2 0 1 5 )
L I V I N G S T O N C O U N T Y
3.67
3.87
4.12
3.71
1 2 3 4 5
S H R M 2 5 T H P E R C E N T I L E
S H R M 5 0 T H P E R C E N T I L E
S H R M 7 5 T H P E R C E N T I L E
L I V I N G S T O N C O U N T Y
61%
80%
75%
23%
11%
14%
16%
9%
11%
K I N G C O U N T Y , W A ( 2 0 1 5 )
S T A T E O F M I C H I G A N ( 2 0 1 5 )
L I V I N G S T O N C O U N T Y
76%
84%
13%
13%
11%
3%
S T A T E O F M I C H I G A N ( 2 0 1 5 )
L I V I N G S T O N C O U N T Y
Livingston County Response Scale
(Representative of the 324 collected survey results)
Strongly Agree Agree Neutral Disagree Strongly Disagree
Representative of Livingston County’s results vs. results of King County, WA & the State of Michigan (100%)
Agree Neutral Disagree
108 164 41 8 3
90 153 44 21 16
113 127 43 26 15
KEY
I feel safe at Livingston County.
76%
74%
13%
13%
11%
13%
K I N G C O U N T Y , W A ( 2 0 1 5 )
L I V I N G S T O N C O U N T Y
3.80
4.04
4.36
3.92
1.00 2.00 3.00 4.00 5.00
S H R M 2 5 T H P E R C E N T I L E
S H R M 5 0 T H P E R C E N T I L E
S H R M 7 5 T H P E R C E N T I L E
L I V I N G S T O N C O U N T Y
Livingston County Response Scale
(Representative of the 324 collected survey results)
Strongly Agree Agree Neutral Disagree Strongly Disagree
Representative of Livingston County’s results vs. results of King County, WA & the State of Michigan (100%)
Agree Neutral Disagree
91 160 49 17 7
44 90 76 68 46
MY JOB
KEY
I have the materials/tools/equipment
I need to do my job well.
I believe I have the opportunity for growth in
my current job.
I am satisfied with the leadership training
Livingston County offers.
64%
60%
77%
18%
19%
15%
18%
21%
8%
K I N G C O U N T Y , W A ( 2 0 1 5 )
S T A T E O F M I C H I G A N ( 2 0 1 5 )
L I V I N G S T O N C O U N T Y
45%
43%
42%
29%
23%
23%
26%
34%
35%
K I N G C O U N T Y , W A ( 2 0 1 5 )
S T A T E O F M I C H I G A N ( 2 0 1 5 )
L I V I N G S T O N C O U N T Y
3.14
3.45
3.73
3.06
1.00 2.00 3.00 4.00 5.00
S H R M 2 5 T H P E R C E N T I L E
S H R M 5 0 T H P E R C E N T I L E
S H R M 7 5 T H P E R C E N T I L E
L I V I N G S T O N C O U N T Y
3.00
3.31
3.65
3.10
1.00 2.00 3.00 4.00 5.00
S H R M 2 5 T H P E R C E N T I L E
S H R M 5 0 T H P E R C E N T I L E
S H R M 7 5 T H P E R C E N T I L E
L I V I N G S T O N C O U N T Y
Livingston County Response Scale (Representative of the 324 collected survey results)
Strongly Agree Agree Neutral Disagree Strongly Disagree
Representative of Livingston County’s results vs. results of King County, WA & the State of Michigan (100%)
Agree Neutral Disagree
38 86 106 59 35
45 119 83 55 22
KEY
I am satisfied with the job-related training
Livingston County offers.
I receive the training I need to do a
quality job.
Livingston County’s benefit plans
(i.e. health insurance, vacation, etc.)
meet my needs.
54%
51%
22%
26%
24%
23%
K I N G C O U N T Y , W A ( 2 0 1 5 )
L I V I N G S T O N C O U N T Y
3.04
3.40
3.81
3.34
1.00 2.00 3.00 4.00 5.00
S H R M 2 5 T H P E R C E N T I L E
S H R M 5 0 T H P E R C E N T I L E
S H R M 7 5 T H P E R C E N T I L E
L I V I N G S T O N C O U N T Y
58%
59%
23%
27%
19%
14%
S T A T E O F M I C H I G A N ( 2 0 1 5 )
L I V I N G S T O N C O U N T Y
63%
58%
18%
24%
19%
18%
S T A T E O F M I C H I G A N ( 2 0 1 5 )
L I V I N G S T O N C O U N T Y
2.95
3.33
3.71
3.54
1.00 2.00 3.00 4.00 5.00
S H R M 2 5 T H P E R C E N T I L E
S H R M 5 0 T H P E R C E N T I L E
S H R M 7 5 T H P E R C E N T I L E
L I V I N G S T O N C O U N T Y
Livingston County Response Scale
(Representative of the 324 collected survey results)
Strongly Agree Agree Neutral Disagree Strongly Disagree
Representative of Livingston County’s results vs. results of King County, WA & the State of Michigan (100%)
Agree Neutral Disagree
60 131 89 36 8
72 116 77 33 26
KEY
Livingston County cares about my wellness.
I am paid fairly for the work I do.
71%
66%
17%
19%
12%
15%
S T A T E O F M I C H I G A N ( 2 0 1 5 )
L I V I N G S T O N C O U N T Y
59%
50%
19%
22%
22%
28%
S T A T E O F M I C H I G A N ( 2 0 1 5 )
L I V I N G S T O N C O U N T Y
2.80
3.15
3.53
3.23
1.00 2.00 3.00 4.00 5.00
S H R M 2 5 T H P E R C E N T I L E
S H R M 5 0 T H P E R C E N T I L E
S H R M 7 5 T H P E R C E N T I L E
L I V I N G S T O N C O U N T Y
Livingston County Response Scale
(Representative of the 324 collected survey results)
Strongly Agree Agree Neutral Disagree Strongly Disagree
Representative of Livingston County’s results vs. results of King County, WA & the State of Michigan (100%)
Agree Neutral Disagree
81 138 60 21 24
48 113 72 49 42