EMPLOYEE SURVEY - TCC online - online … · 2017-07-20 · output report - historical comparison...
Transcript of EMPLOYEE SURVEY - TCC online - online … · 2017-07-20 · output report - historical comparison...
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www.tcconline.cz
OUTPUT REPORT - HISTORICALCOMPARISON
Employee survey - sample questionnaire
EMPLOYEE SURVEY
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SUMMARYSUMMARYSATISFACTION RETURN RATE
463 respondents
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RESULTS FOR INDIVIDUAL CATEGORIES
SATISFACTION WITH TOP MANAGEMENT 7% 9% 84%68%
SATISFACTION WITH YOUR SUPERIOR 5% 6% 89%66%
SATISFACTION WITH THE APPROACH TO EMPLOYEES 7% 9% 84%67%
SATISFACTION WITH COMMUNICATION 7% 10% 83%68%
SATISFACTION WITH THE ATMOSPHERE 8% 8% 84%64%
SATISFACTION WITH WORKING CONDITIONS 19% 16% 65%66%
SATISFACTION WITH YOUR REMUNERATION 17% 14% 68%66%
SATISFACTION WITH YOUR PERSONAL AND PROFESSIONALDEVELOPMENT
8% 11% 81%70%
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1.8
1.7
1.8
2.9
4.1
3
2.2
2.2
SUMMARYSUMMARYTOP QUESTIONS
My line manager devotes time to me and is available for me whenI need.
5% 6% 89%67%
I know what my job description is and what is expected of me. Iunderstand assignments set by my superior.
4% 7% 89%66%
My superior provides specific feedback, assesses what I wassuccessful/unsuccessful in and tells me what I should improve andhow.
6% 6% 88%66%
My line manager supports my development. He/she involves mein activities, thanks to which I learn new things.
5% 6% 88%65%
BOTTOM QUESTIONS
Working hours and their scheduling suit me. 21% 15% 63%64%
The company allows me to coordinate my work and personal life. 20% 17% 63%66%
My salary and the structure of bonuses motivates me to providehigh quality work and high performance.
19% 17% 64%67%
I have the appropriate equipment, aids and tools for my work. 19% 16% 65%66%
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EXPLANATORY NOTES EXPLANATORY NOTES TOTAL OVERALL RESULTS FOR ALLRESPONDENTS:VARIANTS OFVARIANTS OFANSWERS:ANSWERS:
COLOURS INCOLOURS INTHE CHART:THE CHART:
Strongly disagree Disagree I evaluate this neutrally Agree Strongly agree
Number in the chart shows the ratio of representation of approvinganswers in number of total answers. Colours in the chart showoverall categories of the answers (all approving, disapproving andall neutral). The result of comparison with an older research isshown in the circle - it only shows the proportional representation ofall approval responses.
EXPLANATORY NOTES EXPLANATORY NOTES TOTAL PARTIAL RESULTS FOR ALLRESPONDENTS:VARIANTS OFVARIANTS OFANSWERS:ANSWERS:
COLOURS INCOLOURS INTHE CHART:THE CHART:
Strongly disagree Disagree I evaluate this neutrally Agree Strongly agree
Numbers in the chart show the ratio of representation of individual answers in number oftotal answers. In case of comparison with an older research in the right part it also includesthe chosen selection in the compared older research.
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EXPLANATORY NOTES EXPLANATORY NOTES TOTAL OVERALL RESULTS FOR VARIOUSCATEGORIES OF RESPONDENTS:
Until 1 yearUntil 1 year 1 - 5 years1 - 5 years 6 - 10 years6 - 10 years More than 10 yearsMore than 10 years UnclassifiedUnclassified
length oflength of
employment in theemployment in the
companycompany
80% ↑ 79% ↑ 82% ↑ 80% ↑ <5
Historically 65% 66% 68% 68% <5
Number in the table show the ration of representation of all approving answersAgreeAgree / Strongly agreeStrongly agree in different categories ofrespondents.
In the table, instead of a specific value a symbol can be used: <5<5 This symbol is used where there are fewer than 5 respondents in a given category and therefore by showing a specific value, theiranonymity would be endangered.
Some of the fields in the table can be differentiated in colour and point out statistically over-average values.Significantly high values Significantly low values
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1.8
EXPLANATORY NOTES EXPLANATORY NOTES ANSWERS FOR INDIVIDUAL QUESTIONS:
My line manager devotes time to me and is available forme when I need. 5% 6% 89%
VARIANTS OFVARIANTS OFANSWERS:ANSWERS:
COLOURS INCOLOURS INTHE CHART:THE CHART:
Strongly disagree Disagree I evaluate this neutrally Agree Strongly agree
Numbers and colours show the ratio of the overall categories of answers (all approving, alldisapproving and all neutral).
The priority by importance expresses how important the respondents consider the givenquestion to be, on a scale of 1 (highest) to 5 (lowest),
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EXPLANATORY NOTES EXPLANATORY NOTES COMPARISON WITH REPORTS OF AN OLDERSURVEY:
Color of the compared survey.
↑ This symbol shows improvement over the compared survey.
↓ This symbol shows deterioration in comparison with the compared survey.
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SURVEY PARTICIPATION SURVEY PARTICIPATION RETURN RATE AND PARTICIPANTREPRESENTATION
In the chapter about return rate, the percent values show the return rate of the total number of addressed respondents, in:
total (including supplementary information about the ratio of representation of individual categories in the total)
by categories of respondents
by individual questions
OVERALL RETURNRATE
463 respondents
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REPRESENTATION BY CATEGORYlength of employment in the company Gender
Area
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SURVEY PARTICIPATION SURVEY PARTICIPATION RETURN RATE AND PARTICIPANTREPRESENTATIONBY CATEGORY
Until 1 yearUntil 1 year 1 - 5 years1 - 5 years 6 - 10 years6 - 10 years More than 10 yearsMore than 10 years UnclassifiedUnclassified
length of employment in
the company94% (91) 92% (192) 98% (50) 89% (127) X (3)
Historically 82% (78) 90% (176) 96% (49) 87% (116) X (0)
WomanWoman ManMan UnclassifiedUnclassified
Gender 91% (242) 93% (218) X (3)
Historically 89% (225) 87% (194) X (0)
MarketingMarketing BusinessBusiness Logist icsLogist ics HRHR FinanceFinance IT servicesIT services OtherOther UnclassifiedUnclassified
Area 88% (45) 91% (93) 91% (107) 96% (94) 90% (87) 97% (34) X (0) X (3)
Historically 88% (44) 89% (88) 86% (95) 87% (82) 90% (81) 94% (29) X (0) X (0)
Colour distinction in the chart: Significantly high values Significantly low values
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SURVEY PARTICIPATION SURVEY PARTICIPATION RETURN RATE OF INDIVIDUAL QUESTIONSI feel like I am part of the company 98%
When I talk about the company and its services and products, Iexpress myself in a positive and approving manner.
98%
I am proud of the work we do. 97%
I did not consider leaving the company over the last year. 99%
I would recommend a friend/colleague to apply for an open positionwith the Company.
98%
I would stay with the company even if I received a comparable offerfrom another company.
98%
I am motivated to come up with ideas for improvement of the existingprocesses and procedures.
98%
I enjoy my job, it’s a positive work experience for me. 97%
I do not allow myself to be discouraged by partial failures orsetbacks.
98%
I participate in changes and innovations which move the companyforward.
96%
I try to do my work as best I can. 97%
I point out possibilities for improvement and increase in productivity. 97%
I did something extra over the last month and in doing so supportedthe success of the company.
98%
Top management provides timely and effective information aboutcompany strategy and key information.
94%
Members of top management are transparent and trustworthy for me,their actions correspond to what they say.
98%
I perceive members of top management as true leaders with a clearvision.
97%
Members of top management act consistently and their decisions areconsistent.
89%
I know what my job description is and what is expected of me. Iunderstand assignments set by my superior.
96%
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My superior provides specific feedback, assesses what I wassuccessful/unsuccessful in and tells me what I should improve and
how.
98%
My line manager devotes time to me and is available for me when Ineed.
98%
My line manager supports my development. He/she involves me inactivities, thanks to which I learn new things.
97%
I have the possibility of expressing my opinion. I know that it will betaken seriously.
97%
The company cares for its employees and their satisfaction. 97%
The company offers benefits and rewards for those who deservethem.
97%
Everybody has equal opportunities in the company. Employees aretreated fairly.
98%
I always have all the information I need from colleagues andcooperating teams.
96%
I get fundamental and important information on time. 97%
The information I receive is clear and I understand it. 98%
I know who I can turn to if I need specific information. 97%
An open and positive atmosphere reigns around me. 97%
The colleagues I work with create an effective team. They do theirutmost to ensure they perform good work.
97%
There is good cooperation and mutual support between differentdepartments and teams in the company.
97%
I have good friends among my colleagues. 97%
I have the conditions to do what I know best and to provide highquality performance.
97%
I have the appropriate equipment, aids and tools for my work. 97%
Working hours and their scheduling suit me. 97%
The company allows me to coordinate my work and personal life. 97%
My salary corresponds to my position, the quality and amount ofwork performed.
97%
My salary and the structure of bonuses motivates me to provide highquality work and high performance.
97%
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My salary is comparable to others on the market with a view to myqualifications and the sector.
96%
My salary allows me adequate security and satisfaction of myrequirements.
97%
New employees are provided adequate support in terms ofadaptation.
97%
The offer of education is adequate and covers my requirements. 97%
I have the possibility of long-term professional growth and self-development.
97%
I can plan my career and professional direction within the company. 97%
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SATISFACTION IN TOTALSATISFACTION IN TOTAL
Colour distinction in the chart: Significantly high values Significantly low valuesLarge interannual shifts marked: ↑↓
Results of historical project marked:
BY CATEGORYUntil 1 yearUntil 1 year 1 - 5 years1 - 5 years 6 - 10 years6 - 10 years More than 10 yearsMore than 10 years UnclassifiedUnclassified
leng t h o flengt h o f
employment in t heemployment in t he
companycompany
80% ↑ 79% ↑ 82% ↑ 80% ↑ <5
Historically 65% 66% 68% 68% <5
WomanWoman ManMan UnclassifiedUnclassified
GenderGender 80% ↑ 79% ↑ <5
Historically 67% 67% <5
MarketingMarketing BusinessBusiness Logist icsLogist ics HRHR FinanceFinance IT servicesIT services OtherOther UnclassifiedUnclassified
AreaArea 81% ↑ 80% ↑ 79% ↑ 81% ↑ 80% ↑ 75% ↑ <5 <5
Historically 66% 67% 66% 67% 68% 66% <5 <5
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SATISFACTION SATISFACTION SATISFACTION WITH TOP MANAGEMENT
BY CATEGORYUntil 1 yearUntil 1 year 1 - 5 years1 - 5 years 6 - 10 years6 - 10 years More than 10 yearsMore than 10 years UnclassifiedUnclassified
length of employment in
the company85% ↑ 82% ↑ 83% ↑ 86% ↑ <5
Historically 69% 68% 70% 68% <5
WomanWoman ManMan UnclassifiedUnclassified
Gender 84% ↑ 84% ↑ <5
Historically 70% 67% <5
MarketingMarketing BusinessBusiness Logist icsLogist ics HRHR FinanceFinance IT servicesIT services OtherOther UnclassifiedUnclassified
Area 86% ↑ 86% ↑ 85% ↑ 82% ↑ 82% ↑ 80% ↑ <5 <5
Historically 68% 70% 65% 71% 66% 71% <5 <5
Colour distinction in the chart: Significantly high values Significantly low valuesLarge interannual shifts marked: ↑↓
Results of historical project marked:
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OVERAL L SATISFACTIONOVERAL L SATISFACTION
3.2
3
3.2
3.2
SATISFACTION SATISFACTION SATISFACTION WITH TOP MANAGEMENTSTATEMENTS
OVERAL L DISSATISFACTIONOVERAL L DISSATISFACTION PRIORITY BYPRIORITY BYIMPORTANCEIMPORTANCE
Top management provides timely and effective information aboutcompany strategy and key information.
7% 10% 83%69%
Members of top management are transparent and trustworthy for me,their actions correspond to what they say.
7% 9% 84%69%
I perceive members of top management as true leaders with a clearvision.
6% 9% 84%67%
Members of top management act consistently and their decisions areconsistent.
7% 9% 84%68%
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SATISFACTION SATISFACTION SATISFACTION WITH YOUR SUPERIOR
BY CATEGORYUntil 1 yearUntil 1 year 1 - 5 years1 - 5 years 6 - 10 years6 - 10 years More than 10 yearsMore than 10 years UnclassifiedUnclassified
length of employment in
the company88% ↑ 88% ↑ 93% ↑ 89% ↑ <5
Historically 65% 66% 66% 67% <5
WomanWoman ManMan UnclassifiedUnclassified
Gender 90% ↑ 87% ↑ <5
Historically 67% 64% <5
MarketingMarketing BusinessBusiness Logist icsLogist ics HRHR FinanceFinance IT servicesIT services OtherOther UnclassifiedUnclassified
Area 92% ↑ 89% ↑ 85% ↑ 91% ↑ 92% ↑ 77% ↑ <5 <5
Historically 62% 66% 69% 64% 67% 66% <5 <5
Colour distinction in the chart: Significantly high values Significantly low valuesLarge interannual shifts marked: ↑↓
Results of historical project marked:
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OVERAL L SATISFACTIONOVERAL L SATISFACTION
1.7
1.8
1.8
2.9
SATISFACTION SATISFACTION SATISFACTION WITH YOUR SUPERIORSTATEMENTS
OVERAL L DISSATISFACTIONOVERAL L DISSATISFACTION PRIORITY BYPRIORITY BYIMPORTANCEIMPORTANCE
I know what my job description is and what is expected of me. Iunderstand assignments set by my superior.
4% 7% 89%66%
My superior provides specific feedback, assesses what I wassuccessful/unsuccessful in and tells me what I should improve and
how.
6% 6% 88%66%
My line manager devotes time to me and is available for me when Ineed.
5% 6% 89%67%
My line manager supports my development. He/she involves me inactivities, thanks to which I learn new things.
5% 6% 88%65%
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SATISFACTION SATISFACTION SATISFACTION WITH THE APPROACH TO EMPLOYEES
BY CATEGORYUntil 1 yearUntil 1 year 1 - 5 years1 - 5 years 6 - 10 years6 - 10 years More than 10 yearsMore than 10 years UnclassifiedUnclassified
length of employment in
the company86% ↑ 82% ↑ 87% ↑ 83% ↑ <5
Historically 62% 67% 69% 69% <5
WomanWoman ManMan UnclassifiedUnclassified
Gender 84% ↑ 84% ↑ <5
Historically 67% 67% <5
MarketingMarketing BusinessBusiness Logist icsLogist ics HRHR FinanceFinance IT servicesIT services OtherOther UnclassifiedUnclassified
Area 90% ↑ 83% ↑ 83% ↑ 84% ↑ 82% ↑ 82% ↑ <5 <5
Historically 66% 70% 65% 66% 68% 65% <5 <5
Colour distinction in the chart: Significantly high values Significantly low valuesLarge interannual shifts marked: ↑↓
Results of historical project marked:
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OVERAL L SATISFACTIONOVERAL L SATISFACTION
2.2
2.3
3
2.3
SATISFACTION SATISFACTION SATISFACTION WITH THE APPROACH TO EMPLOYEESSTATEMENTS
OVERAL L DISSATISFACTIONOVERAL L DISSATISFACTION PRIORITY BYPRIORITY BYIMPORTANCEIMPORTANCE
I have the possibility of expressing my opinion. I know that it will betaken seriously.
6% 9% 84%68%
The company cares for its employees and their satisfaction. 9% 9% 83%66%
The company offers benefits and rewards for those who deserve them. 7% 10% 82%67%
Everybody has equal opportunities in the company. Employees aretreated fairly.
6% 9% 85%66%
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SATISFACTION SATISFACTION SATISFACTION WITH COMMUNICATION
BY CATEGORYUntil 1 yearUntil 1 year 1 - 5 years1 - 5 years 6 - 10 years6 - 10 years More than 10 yearsMore than 10 years UnclassifiedUnclassified
length of employment in
the company85% ↑ 83% ↑ 80% ↑ 83% ↑ <5
Historically 66% 66% 69% 71% <5
WomanWoman ManMan UnclassifiedUnclassified
Gender 83% ↑ 83% ↑ <5
Historically 69% 67% <5
MarketingMarketing BusinessBusiness Logist icsLogist ics HRHR FinanceFinance IT servicesIT services OtherOther UnclassifiedUnclassified
Area 85% ↑ 85% ↑ 78% ↑ 85% ↑ 87% ↑ 77% ↑ <5 <5
Historically 70% 66% 66% 67% 71% 66% <5 <5
Colour distinction in the chart: Significantly high values Significantly low valuesLarge interannual shifts marked: ↑↓
Results of historical project marked:
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OVERAL L SATISFACTIONOVERAL L SATISFACTION
2.2
2.2
2.2
2.2
SATISFACTION SATISFACTION SATISFACTION WITH COMMUNICATIONSTATEMENTS
OVERAL L DISSATISFACTIONOVERAL L DISSATISFACTION PRIORITY BYPRIORITY BYIMPORTANCEIMPORTANCE
I always have all the information I need from colleagues andcooperating teams.
7% 11% 82%70%
I get fundamental and important information on time. 7% 10% 83%68%
The information I receive is clear and I understand it. 6% 11% 83%64%
I know who I can turn to if I need specific information. 7% 9% 84%69%
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SATISFACTION SATISFACTION SATISFACTION WITH THE ATMOSPHERE
BY CATEGORYUntil 1 yearUntil 1 year 1 - 5 years1 - 5 years 6 - 10 years6 - 10 years More than 10 yearsMore than 10 years UnclassifiedUnclassified
length of employment in
the company86% ↑ 83% ↑ 86% ↑ 84% ↑ <5
Historically 63% 64% 67% 63% <5
WomanWoman ManMan UnclassifiedUnclassified
Gender 86% ↑ 82% ↑ <5
Historically 62% 66% <5
MarketingMarketing BusinessBusiness Logist icsLogist ics HRHR FinanceFinance IT servicesIT services OtherOther UnclassifiedUnclassified
Area 83% ↑ 84% ↑ 83% ↑ 88% ↑ 85% ↑ 76% ↑ <5 <5
Historically 61% 65% 63% 61% 70% 62% <5 <5
Colour distinction in the chart: Significantly high values Significantly low valuesLarge interannual shifts marked: ↑↓
Results of historical project marked:
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OVERAL L SATISFACTIONOVERAL L SATISFACTION
3.1
3.1
2.2
3.1
SATISFACTION SATISFACTION SATISFACTION WITH THE ATMOSPHERESTATEMENTS
OVERAL L DISSATISFACTIONOVERAL L DISSATISFACTION PRIORITY BYPRIORITY BYIMPORTANCEIMPORTANCE
An open and positive atmosphere reigns around me. 6% 10% 84%65%
The colleagues I work with create an effective team. They do theirutmost to ensure they perform good work.
9% 6% 85%63%
There is good cooperation and mutual support between differentdepartments and teams in the company.
8% 8% 84%64%
I have good friends among my colleagues. 8% 8% 84%64%
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SATISFACTION SATISFACTION SATISFACTION WITH WORKING CONDITIONS
BY CATEGORYUntil 1 yearUntil 1 year 1 - 5 years1 - 5 years 6 - 10 years6 - 10 years More than 10 yearsMore than 10 years UnclassifiedUnclassified
length of employment in
the company61% 66% 71% ↑ 64% ↓ <5
Historically 64% 65% 63% 70% <5
WomanWoman ManMan UnclassifiedUnclassified
Gender 65% 65% <5
Historically 66% 66% <5
MarketingMarketing BusinessBusiness Logist icsLogist ics HRHR FinanceFinance IT servicesIT services OtherOther UnclassifiedUnclassified
Area 72% 60% 66% 66% 64% 63% <5 <5
Historically 70% 64% 64% 70% 65% 67% <5 <5
Colour distinction in the chart: Significantly high values Significantly low valuesLarge interannual shifts marked: ↑↓
Results of historical project marked:
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OVERAL L SATISFACTIONOVERAL L SATISFACTION
2.1
2.2
4.1
3
SATISFACTION SATISFACTION SATISFACTION WITH WORKING CONDITIONSSTATEMENTS
OVERAL L DISSATISFACTIONOVERAL L DISSATISFACTION PRIORITY BYPRIORITY BYIMPORTANCEIMPORTANCE
I have the conditions to do what I know best and to provide highquality performance.
16% 16% 68%68%
I have the appropriate equipment, aids and tools for my work. 19% 16% 65%66%
Working hours and their scheduling suit me. 21% 15% 63%64%
The company allows me to coordinate my work and personal life. 20% 17% 63%66%
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SATISFACTION SATISFACTION SATISFACTION WITH YOUR REMUNERATION
BY CATEGORYUntil 1 yearUntil 1 year 1 - 5 years1 - 5 years 6 - 10 years6 - 10 years More than 10 yearsMore than 10 years UnclassifiedUnclassified
length of employment in
the company66% 69% 67% 70% <5
Historically 66% 65% 66% 67% <5
WomanWoman ManMan UnclassifiedUnclassified
Gender 69% 67% <5
Historically 65% 67% <5
MarketingMarketing BusinessBusiness Logist icsLogist ics HRHR FinanceFinance IT servicesIT services OtherOther UnclassifiedUnclassified
Area 67% 68% 70% 66% 69% 69% <5 <5
Historically 62% 65% 69% 67% 65% 64% <5 <5
Colour distinction in the chart: Significantly high values Significantly low valuesLarge interannual shifts marked: ↑↓
Results of historical project marked:
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OVERAL L SATISFACTIONOVERAL L SATISFACTION
2.2
2.2
1.8
1.8
SATISFACTION SATISFACTION SATISFACTION WITH YOUR REMUNERATIONSTATEMENTS
OVERAL L DISSATISFACTIONOVERAL L DISSATISFACTION PRIORITY BYPRIORITY BYIMPORTANCEIMPORTANCE
My salary corresponds to my position, the quality and amount ofwork performed.
16% 12% 71%65%
My salary and the structure of bonuses motivates me to provide highquality work and high performance.
19% 17% 64%67%
My salary is comparable to others on the market with a view to myqualifications and the sector.
16% 16% 68%66%
My salary allows me adequate security and satisfaction of myrequirements.
17% 12% 71%65%
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SATISFACTION SATISFACTION SATISFACTION WITH YOUR PERSONAL ANDPROFESSIONAL DEVELOPMENT
BY CATEGORYUntil 1 yearUntil 1 year 1 - 5 years1 - 5 years 6 - 10 years6 - 10 years More than 10 yearsMore than 10 years UnclassifiedUnclassified
length of employment in
the company83% ↑ 82% ↑ 86% ↑ 77% <5
Historically 68% 67% 74% 72% <5
WomanWoman ManMan UnclassifiedUnclassified
Gender 82% ↑ 81% ↑ <5
Historically 69% 70% <5
MarketingMarketing BusinessBusiness Logist icsLogist ics HRHR FinanceFinance IT servicesIT services OtherOther UnclassifiedUnclassified
Area 76% ↑ 83% ↑ 82% ↑ 82% ↑ 82% ↑ 77% ↑ <5 <5
Historically 68% 69% 70% 69% 72% 66% <5 <5
Colour distinction in the chart: Significantly high values Significantly low valuesLarge interannual shifts marked: ↑↓
Results of historical project marked:
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OVERAL L SATISFACTIONOVERAL L SATISFACTION
3.1
3.1
3.2
3.1
SATISFACTION SATISFACTION SATISFACTION WITH YOUR PERSONAL ANDPROFESSIONAL DEVELOPMENTSTATEMENTS
OVERAL L DISSATISFACTIONOVERAL L DISSATISFACTION PRIORITY BYPRIORITY BYIMPORTANCEIMPORTANCE
New employees are provided adequate support in terms ofadaptation.
9% 10% 81%70%
The offer of education is adequate and covers my requirements. 8% 11% 82%69%
I have the possibility of long-term professional growth and self-development.
8% 12% 80%70%
I can plan my career and professional direction within the company. 8% 11% 82%68%
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COMMITMENTCOMMITMENT Note. Commitment represents a will and an inner motivation ofemployees to deliver excellent performance and achieve resultseven in their supervisor's absence and without his/her activeincentive.
BY CATEGORYUntil 1 yearUntil 1 year 1 - 5 years1 - 5 years 6 - 10 years6 - 10 years More than 10 yearsMore than 10 years UnclassifiedUnclassified
length of employment in
the company58% ↓ 55% ↓ 57% ↓ 49% ↓ <5
Historically 66% 66% 65% 66% <5
WomanWoman ManMan UnclassifiedUnclassified
Gender 54% ↓ 54% ↓ <5
Historically 67% 65% <5
MarketingMarketing BusinessBusiness Logist icsLogist ics HRHR FinanceFinance IT servicesIT services OtherOther UnclassifiedUnclassified
Area 54% ↓ 50% ↓ 56% ↓ 52% ↓ 53% ↓ 63% <5 <5
Historically 66% 69% 67% 66% 65% 58% <5 <5
Colour distinction in the chart: Significantly high values Significantly low valuesLarge interannual shifts marked: ↑↓
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HIGH COMMITMENTHIGH COMMITMENT
COMMITMENTCOMMITMENTSTATEMENTS
LOW COMMITMENTLOW COMMITMENT PRIORITY BYPRIORITY BYIMPORTANCEIMPORTANCE
I am motivated to come up with ideas for improvement of the existingprocesses and procedures.
23% 23% 55%66%
I enjoy my job, it’s a positive work experience for me. 20% 28% 52%68%
I do not allow myself to be discouraged by partial failures orsetbacks.
22% 24% 53%68%
I participate in changes and innovations which move the companyforward.
19% 27% 54%64%
I try to do my work as best I can. 22% 24% 54%65%
I point out possibilities for improvement and increase in productivity. 19% 28% 53%67%
I did something extra over the last month and in doing so supportedthe success of the company.
17% 28% 55%65%
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COMMITMENT COMMITMENT VS OTHER OBSERVED AREAS OTHER OBSERVED AREAS
EXPECTED SHIFT IN COMMITMENT IN DEPENDENCE ON THE SHIFT INOBSERVED AREAS
Top management provides timely and effective information aboutcompany strategy and key information.
Members of top management are transparent and trustworthy for me,their actions correspond to what they say.
I perceive members of top management as true leaders with a clearvision.
Members of top management act consistently and their decisions areconsistent.
I know what my job description is and what is expected of me. Iunderstand assignments set by my superior.
My superior provides specific feedback, assesses what I wassuccessful/unsuccessful in and tells me what I should improve and how.
My line manager devotes time to me and is available for me when Ineed.
My line manager supports my development. He/she involves me inactivities, thanks to which I learn new things.
I have the possibility of expressing my opinion. I know that it will betaken seriously.
The company cares for its employees and their satisfaction.
The company offers benefits and rewards for those who deserve them.
Everybody has equal opportunities in the company. Employees aretreated fairly.
Note. The chart shows expected shift in the level of commitment in dependence on the shift of evaluation of individual questions.Values can range from -100% to 100%. Positive values mean that as the degree of agreement with the statement grows, the level ofcommitment is likely to grow as well. Negative values mean that as the degree of agreement with the statement grows, the level ofcommitment is rather likely to drop. If statements are formulated positively, negative values are rather rare.
SATIS
FAC
TION
WITH
TO
PM
ANAG
EMEN
T
1%
SATIS
FAC
TION
WITH
YO
URSU
PERIO
R
1%
SATIS
FAC
TION
WITH
TH
EAP
PRO
ACH
TO
EMPL
OYE
ES21%2%
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I always have all the information I need from colleagues andcooperating teams.
I get fundamental and important information on time.
The information I receive is clear and I understand it.
I know who I can turn to if I need specific information.
An open and positive atmosphere reigns around me.
The colleagues I work with create an effective team. They do their utmostto ensure they perform good work.
There is good cooperation and mutual support between differentdepartments and teams in the company.
I have good friends among my colleagues.
I have the conditions to do what I know best and to provide highquality performance.
I have the appropriate equipment, aids and tools for my work.
Working hours and their scheduling suit me.
The company allows me to coordinate my work and personal life.
My salary corresponds to my position, the quality and amount of workperformed.
My salary and the structure of bonuses motivates me to provide highquality work and high performance.
My salary is comparable to others on the market with a view to myqualifications and the sector.
My salary allows me adequate security and satisfaction of myrequirements.
SATIS
FAC
TION
WITH
CO
MM
UNIC
ATIO
N
1%
1%1%
1%
1%
SATIS
FAC
TION
WITH
TH
EAT
MO
SPH
ERE
2%
SATIS
FAC
TION
WITH
WO
RKIN
GC
ON
DITIO
NS
9%
1%
9%
SATIS
FAC
TION
WITH
YO
URRE
MUN
ERAT
ION
1%
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New employees are provided adequate support in terms of adaptation.
The offer of education is adequate and covers my requirements.
I have the possibility of long-term professional growth and self-development.
I can plan my career and professional direction within the company.
SATIS
FAC
TION
WITH
YO
URPE
RSO
NAL
AN
DPR
OFE
SSIO
NAL
DEVE
LOPM
ENT
11%
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IDENTIF ICATIONIDENTIF ICATION Note. Identification represents employees' sense of belonging andtheir attitude towards the company, i.e. to what extent they feel tobe its integral part. Employees with low rate of identification are indanger of a higher fluctuation.
BY CATEGORYUntil 1 yearUntil 1 year 1 - 5 years1 - 5 years 6 - 10 years6 - 10 years More than 10 yearsMore than 10 years UnclassifiedUnclassified
length of employment in
the company58% ↓ 55% ↓ 62% 56% ↓ <5
Historically 66% 67% 64% 66% <5
WomanWoman ManMan UnclassifiedUnclassified
Gender 57% ↓ 55% ↓ <5
Historically 66% 66% <5
MarketingMarketing BusinessBusiness Logist icsLogist ics HRHR FinanceFinance IT servicesIT services OtherOther UnclassifiedUnclassified
Area 56% ↓ 55% ↓ 60% 56% ↓ 56% ↓ 51% ↓ <5 <5
Historically 67% 66% 65% 67% 66% 70% <5 <5
Colour distinction in the chart: Significantly high values Significantly low valuesLarge interannual shifts marked: ↑↓
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RATIO (%)RATIO (%)
IDENTIF ICATIONIDENTIF ICATIONSTATEMENTS
LOW IDENTIF ICATIONLOW IDENTIF ICATION PRIORITY BYPRIORITY BYIMPORTANCEIMPORTANCE
I feel like I am part of the company 30% 13% 56%64%
When I talk about the company and its services and products, Iexpress myself in a positive and approving manner.
28% 14% 58%68%
I am proud of the work we do. 30% 15% 55%69%
I did not consider leaving the company over the last year. 30% 16% 55%66%
I would recommend a friend/colleague to apply for an open positionwith the Company.
28% 13% 60%66%
I would stay with the company even if I received a comparable offerfrom another company.
32% 13% 55%65%
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IDENTIF ICATION IDENTIF ICATION VS OTHER OBSERVED AREAS OTHER OBSERVED AREAS
EXPECTED SHIFT IN IDENTIFICATION WITH COMPANY IN DEPENDENCE ONTHE SHIFT IN OBSERVED AREAS
Top management provides timely and effective information aboutcompany strategy and key information.
Members of top management are transparent and trustworthy for me,their actions correspond to what they say.
I perceive members of top management as true leaders with a clearvision.
Members of top management act consistently and their decisions areconsistent.
I know what my job description is and what is expected of me. Iunderstand assignments set by my superior.
My superior provides specific feedback, assesses what I wassuccessful/unsuccessful in and tells me what I should improve and how.
My line manager devotes time to me and is available for me when Ineed.
My line manager supports my development. He/she involves me inactivities, thanks to which I learn new things.
I have the possibility of expressing my opinion. I know that it will betaken seriously.
The company cares for its employees and their satisfaction.
The company offers benefits and rewards for those who deserve them.
Everybody has equal opportunities in the company. Employees aretreated fairly.
Note. The chart shows expected shift in the level of identification in dependence on the shift of evaluation of individual questions.Values can range from -100% to 100%. Positive values mean that as the degree of agreement with the statement grows, the level ofidentification is likely to grow as well. Negative values mean that as the degree of agreement with the statement grows, the level ofcommitment is rather likely to drop. If statements are formulated positively, negative values are rather rare.
SATIS
FAC
TION
WITH
TO
PM
ANAG
EMEN
T
1%
SATIS
FAC
TION
WITH
YO
URSU
PERIO
R
6%1%
SATIS
FAC
TION
WITH
TH
EAP
PRO
ACH
TO
EMPL
OYE
ES
1%
8%
1%
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I always have all the information I need from colleagues andcooperating teams.
I get fundamental and important information on time.
The information I receive is clear and I understand it.
I know who I can turn to if I need specific information.
An open and positive atmosphere reigns around me.
The colleagues I work with create an effective team. They do their utmostto ensure they perform good work.
There is good cooperation and mutual support between differentdepartments and teams in the company.
I have good friends among my colleagues.
I have the conditions to do what I know best and to provide highquality performance.
I have the appropriate equipment, aids and tools for my work.
Working hours and their scheduling suit me.
The company allows me to coordinate my work and personal life.
My salary corresponds to my position, the quality and amount of workperformed.
My salary and the structure of bonuses motivates me to provide highquality work and high performance.
My salary is comparable to others on the market with a view to myqualifications and the sector.
My salary allows me adequate security and satisfaction of myrequirements.
New employees are provided adequate support in terms of adaptation.
The offer of education is adequate and covers my requirements.
SATIS
FAC
TION
WITH
CO
MM
UNIC
ATIO
N
SATIS
FAC
TION
WITH
TH
EAT
MO
SPH
ERE
1%
SATIS
FAC
TION
WITH
WO
RKIN
GC
ON
DITIO
NS
1%
1%1%
2%
SATIS
FAC
TION
WITH
YO
URRE
MUN
ERAT
ION
4%2%
SATIS
FAC
TION
WITH
YO
URPE
RSO
NAL
AN
DPR
OFE
SSIO
NAL
DEVE
LOPM
ENT
1%
1%
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I have the possibility of long-term professional growth and self-development.
I can plan my career and professional direction within the company.
18%
24%
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COMMITMENT COMMITMENT VS IDENTIF ICATION IDENTIF ICATION
Note. Charts show distribution of employees by overall degree of commitment and identification. The level of commitment andidentification then defines individual categories, which are named after the prevalent attitude in given group. The manner ofdepiction bases on the presumption that high degree of both commitment and identification are desirable, while low degrees of bothareas are not. The left chart shows individual respondents. The right chart reflects the percentual representation of respondents inindividual categories.
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1.8
1.7
1.8
2.9
3.1
2.3
2.2
2.2
3.1
2.2
3.1
SATISFACTION SATISFACTION BY OVERALL SATISFACTION RATE
My line manager devotes time to me and is available forme when I need. 5% 6% 89%
I know what my job description is and what is expectedof me. I understand assignments set by my superior. 4% 7% 89%
My superior provides specific feedback, assesses what Iwas successful/unsuccessful in and tells me what I shouldimprove and how.
6% 6% 88%
My line manager supports my development. He/sheinvolves me in activities, thanks to which I learn newthings.
5% 6% 88%
The colleagues I work with create an effective team. Theydo their utmost to ensure they perform good work. 9% 6% 85%
Everybody has equal opportunities in the company.Employees are treated fairly. 6% 9% 85%
I know who I can turn to if I need specific information. 7% 9% 84%
There is good cooperation and mutual support betweendifferent departments and teams in the company. 8% 8% 84%
An open and positive atmosphere reigns around me. 6% 10% 84%
I have the possibility of expressing my opinion. I know thatit will be taken seriously. 6% 9% 84%
I have good friends among my colleagues. 8% 8% 84%
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3
3.2
3.2
2.2
2.2
3.2
2.3
3.1
3.1
3
2.2
3.1
3.2
Members of top management are transparent andtrustworthy for me, their actions correspond to what theysay.
7% 9% 84%
I perceive members of top management as true leaderswith a clear vision. 6% 9% 84%
Members of top management act consistently and theirdecisions are consistent. 7% 9% 84%
The information I receive is clear and I understand it. 6% 11% 83%
I get fundamental and important information on time. 7% 10% 83%
Top management provides timely and effectiveinformation about company strategy and key information. 7% 10% 83%
The company cares for its employees and theirsatisfaction. 9% 9% 83%
I can plan my career and professional direction within thecompany. 8% 11% 82%
The offer of education is adequate and covers myrequirements. 8% 11% 82%
The company offers benefits and rewards for those whodeserve them. 7% 10% 82%
I always have all the information I need from colleaguesand cooperating teams. 7% 11% 82%
New employees are provided adequate support in termsof adaptation. 9% 10% 81%
I have the possibility of long-term professional growth andself-development. 8% 12% 80%
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1.8
2.2
2.1
1.8
2.2
2.2
3
4.1
My salary allows me adequate security and satisfactionof my requirements. 17% 12% 71%
My salary corresponds to my position, the quality andamount of work performed. 16% 12% 71%
I have the conditions to do what I know best and toprovide high quality performance. 16% 16% 68%
My salary is comparable to others on the market with aview to my qualifications and the sector. 16% 16% 68%
I have the appropriate equipment, aids and tools for mywork. 19% 16% 65%
My salary and the structure of bonuses motivates me toprovide high quality work and high performance. 19% 17% 64%
The company allows me to coordinate my work andpersonal life. 20% 17% 63%
Working hours and their scheduling suit me. 21% 15% 63%
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4.1
3
2.2
2.2
1.8
2.2
2.1
1.8
3.1
2.3
3.1
3.1
SATISFACTION SATISFACTION BY OVERALL DISSATISFACTION RATE
Working hours and their scheduling suit me. 21% 15% 63%
The company allows me to coordinate my work andpersonal life. 20% 17% 63%
My salary and the structure of bonuses motivates me toprovide high quality work and high performance. 19% 17% 64%
I have the appropriate equipment, aids and tools for mywork. 19% 16% 65%
My salary allows me adequate security and satisfactionof my requirements. 17% 12% 71%
My salary corresponds to my position, the quality andamount of work performed. 16% 12% 71%
I have the conditions to do what I know best and toprovide high quality performance. 16% 16% 68%
My salary is comparable to others on the market with aview to my qualifications and the sector. 16% 16% 68%
New employees are provided adequate support in termsof adaptation. 9% 10% 81%
The company cares for its employees and theirsatisfaction. 9% 9% 83%
The colleagues I work with create an effective team. Theydo their utmost to ensure they perform good work. 9% 6% 85%
I can plan my career and professional direction within thecompany. 8% 11% 82%
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3.1
2.2
3.2
3.1
2.2
2.2
3
2.2
3.2
3
3.2
1.8
3.1
The offer of education is adequate and covers myrequirements. 8% 11% 82%
There is good cooperation and mutual support betweendifferent departments and teams in the company. 8% 8% 84%
I have the possibility of long-term professional growth andself-development. 8% 12% 80%
I have good friends among my colleagues. 8% 8% 84%
I always have all the information I need from colleaguesand cooperating teams. 7% 11% 82%
I get fundamental and important information on time. 7% 10% 83%
Members of top management are transparent andtrustworthy for me, their actions correspond to what theysay.
7% 9% 84%
I know who I can turn to if I need specific information. 7% 9% 84%
Top management provides timely and effectiveinformation about company strategy and key information. 7% 10% 83%
The company offers benefits and rewards for those whodeserve them. 7% 10% 82%
Members of top management act consistently and theirdecisions are consistent. 7% 9% 84%
My superior provides specific feedback, assesses what Iwas successful/unsuccessful in and tells me what I shouldimprove and how.
6% 6% 88%
An open and positive atmosphere reigns around me. 6% 10% 84%
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2.2
2.2
3.2
2.3
1.8
2.9
1.7
The information I receive is clear and I understand it. 6% 11% 83%
I have the possibility of expressing my opinion. I know thatit will be taken seriously. 6% 9% 84%
I perceive members of top management as true leaderswith a clear vision. 6% 9% 84%
Everybody has equal opportunities in the company.Employees are treated fairly. 6% 9% 85%
My line manager devotes time to me and is available forme when I need. 5% 6% 89%
My line manager supports my development. He/sheinvolves me in activities, thanks to which I learn newthings.
5% 6% 88%
I know what my job description is and what is expectedof me. I understand assignments set by my superior. 4% 7% 89%
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1.7
1.8
1.8
1.8
1.8
2.1
2.2
2.2
2.2
2.2
2.2
2.2
SATISFACTION SATISFACTION BY IMPORTANCE
I know what my job description is and what is expectedof me. I understand assignments set by my superior. 4% 7% 89%
My line manager devotes time to me and is available forme when I need. 5% 6% 89%
My superior provides specific feedback, assesses what Iwas successful/unsuccessful in and tells me what I shouldimprove and how.
6% 6% 88%
My salary allows me adequate security and satisfactionof my requirements. 17% 12% 71%
My salary is comparable to others on the market with aview to my qualifications and the sector. 16% 16% 68%
I have the conditions to do what I know best and toprovide high quality performance. 16% 16% 68%
There is good cooperation and mutual support betweendifferent departments and teams in the company. 8% 8% 84%
The information I receive is clear and I understand it. 6% 11% 83%
My salary corresponds to my position, the quality andamount of work performed. 16% 12% 71%
I get fundamental and important information on time. 7% 10% 83%
My salary and the structure of bonuses motivates me toprovide high quality work and high performance. 19% 17% 64%
I have the appropriate equipment, aids and tools for mywork. 19% 16% 65%
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2.2
2.2
2.2
2.3
2.3
2.9
3
3
3
3.1
3.1
3.1
I know who I can turn to if I need specific information. 7% 9% 84%
I always have all the information I need from colleaguesand cooperating teams. 7% 11% 82%
I have the possibility of expressing my opinion. I know thatit will be taken seriously. 6% 9% 84%
The company cares for its employees and theirsatisfaction. 9% 9% 83%
Everybody has equal opportunities in the company.Employees are treated fairly. 6% 9% 85%
My line manager supports my development. He/sheinvolves me in activities, thanks to which I learn newthings.
5% 6% 88%
Members of top management are transparent andtrustworthy for me, their actions correspond to what theysay.
7% 9% 84%
The company allows me to coordinate my work andpersonal life. 20% 17% 63%
The company offers benefits and rewards for those whodeserve them. 7% 10% 82%
An open and positive atmosphere reigns around me. 6% 10% 84%
The offer of education is adequate and covers myrequirements. 8% 11% 82%
I have good friends among my colleagues. 8% 8% 84%
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3.1
3.1
3.1
3.2
3.2
3.2
3.2
4.1
The colleagues I work with create an effective team. Theydo their utmost to ensure they perform good work. 9% 6% 85%
New employees are provided adequate support in termsof adaptation. 9% 10% 81%
I can plan my career and professional direction within thecompany. 8% 11% 82%
I have the possibility of long-term professional growth andself-development. 8% 12% 80%
Members of top management act consistently and theirdecisions are consistent. 7% 9% 84%
Top management provides timely and effectiveinformation about company strategy and key information. 7% 10% 83%
I perceive members of top management as true leaderswith a clear vision. 6% 9% 84%
Working hours and their scheduling suit me. 21% 15% 63%
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COMMITMENT, IDENTIF ICATION COMMITMENT, IDENTIF ICATION BY OVERALL SATISFACTIONRATEI would recommend a friend/colleague to apply for anopen position with the Company. 28% 13% 60%
When I talk about the company and its services andproducts, I express myself in a positive and approvingmanner.
28% 14% 58%
I feel like I am part of the company 30% 13% 56%
I did something extra over the last month and in doing sosupported the success of the company. 17% 28% 55%
I am motivated to come up with ideas for improvement ofthe existing processes and procedures. 23% 23% 55%
I did not consider leaving the company over the last year. 30% 16% 55%
I am proud of the work we do. 30% 15% 55%
I would stay with the company even if I received acomparable offer from another company. 32% 13% 55%
I participate in changes and innovations which move thecompany forward. 19% 27% 54%
I try to do my work as best I can. 22% 24% 54%
I point out possibilities for improvement and increase inproductivity. 19% 28% 53%
I do not allow myself to be discouraged by partial failuresor setbacks. 22% 24% 53%
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I enjoy my job, it’s a positive work experience for me. 20% 28% 52%
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COMMITMENT, IDENTIF ICATION COMMITMENT, IDENTIF ICATION BY OVERALLDISSATISFACTION RATEI would stay with the company even if I received acomparable offer from another company. 32% 13% 55%
I did not consider leaving the company over the last year. 30% 16% 55%
I am proud of the work we do. 30% 15% 55%
I feel like I am part of the company 30% 13% 56%
When I talk about the company and its services andproducts, I express myself in a positive and approvingmanner.
28% 14% 58%
I would recommend a friend/colleague to apply for anopen position with the Company. 28% 13% 60%
I am motivated to come up with ideas for improvement ofthe existing processes and procedures. 23% 23% 55%
I do not allow myself to be discouraged by partial failuresor setbacks. 22% 24% 53%
I try to do my work as best I can. 22% 24% 54%
I enjoy my job, it’s a positive work experience for me. 20% 28% 52%
I point out possibilities for improvement and increase inproductivity. 19% 28% 53%
I participate in changes and innovations which move thecompany forward. 19% 27% 54%
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I did something extra over the last month and in doing sosupported the success of the company. 17% 28% 55%
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