Volunteers

Barbara Gale Chief Executive

Why a new approach?

Sustainability Hospice care NHS End of Life Care

Strategy Demos Dying Matters

Demos

We should not guarantee• A good death• That loss can be less painful

We should• Encourage people to plan• Help facilitate networks of

support for families and communities

Letting go

Medical focus “God complex” Specialism Old questions Old answers

The idea

Dr Suresh Kumar Aunt Annedet Son Tristan Practical requests Experience with hospice

volunteers

Hospice Neighbours

A local resource Local coordination Training Support Out of hours Funded by NHS

Preparation

Project lead

Identify pilot areas

Meet local groups

Courtesy of James Jordan www.flickr.com

What will neighbours help with?

Picking up prescriptions Walking the dog Sitting – keeping

company Driving to appointments

or visiting in hospital Light household or

gardening Out of hours

Results in 14 months

5 teams 48 neighbours 165 hours of help 39 people receiving

help £5.5k per month

Mistakes

Slow to start Overestimated costs

Internal marketing Outcomes Social benefits

Compassion... humanity

Key things we need to do

Offer options Be

• Innovative• Responsive• Flexible

Give a personal family service 24 hour access Use specialist team only for

complexity Encourage normality Be their Sat Nav

A new approach

Pride in being the “midwives” for the dying

A truly interdisciplinary model with volunteers

From problems to resilience

Facilitate life and death skills

A new approach

Do less.. facilitate more

Our vision

To make living with dying better for

Local community

People and families

Staff and volunteers

A new hospice model

barbara.gale@stnh.org.uk Facebook LinkedIn Google+