B Gale Developing Volunteers
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Volunteers Barbara Gale Chief Executive
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Outline of the Hospice Neighbours project developed by St Nicholas Hospice Care, Suffolk
Transcript of B Gale Developing Volunteers
Volunteers
Barbara Gale Chief Executive
Why a new approach?
Sustainability Hospice care NHS End of Life Care
Strategy Demos Dying Matters
Demos
We should not guarantee• A good death• That loss can be less painful
We should• Encourage people to plan• Help facilitate networks of
support for families and communities
Letting go
Medical focus “God complex” Specialism Old questions Old answers
The idea
Dr Suresh Kumar Aunt Annedet Son Tristan Practical requests Experience with hospice
volunteers
Hospice Neighbours
A local resource Local coordination Training Support Out of hours Funded by NHS
Preparation
Project lead
Identify pilot areas
Meet local groups
Courtesy of James Jordan www.flickr.com
What will neighbours help with?
Picking up prescriptions Walking the dog Sitting – keeping
company Driving to appointments
or visiting in hospital Light household or
gardening Out of hours
Results in 14 months
5 teams 48 neighbours 165 hours of help 39 people receiving
help £5.5k per month
Mistakes
Slow to start Overestimated costs
Internal marketing Outcomes Social benefits
Compassion... humanity
Key things we need to do
Offer options Be
• Innovative• Responsive• Flexible
Give a personal family service 24 hour access Use specialist team only for
complexity Encourage normality Be their Sat Nav
A new approach
Pride in being the “midwives” for the dying
A truly interdisciplinary model with volunteers
From problems to resilience
Facilitate life and death skills
A new approach
Do less.. facilitate more
Our vision
To make living with dying better for
Local community
People and families
Staff and volunteers
