Post on 17-Jan-2016
AXIOMTEKe-Service System
User Guide (Internal)
AXIOMTEKe-Service System
User Guide (Internal)
Golden ChiuCustomer Service DepartmentDate: 2007/01/02
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Contents
• Service Request• Job List• eService Tool• Statistic • Administrator• Download• Knowledge base• eSupport
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Service Request
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type e-service website address
eservice.axiomtek.com.tw
Member Login
Key in Your account and password
New account registration
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Service request
Issue a new service request
Fill in request form
Submit
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Service request will on the waiting list
Click “ Subject “ then reply this service request
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Click “ Reply Online “ to add activity
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Add activity for this service request
Attach file if necessary
Submit
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Edit your profile
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Job List
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Activity & solution list
Click Edit
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Add activity for this service request
Submit
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Add solution for this service request
Submit
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Classify this service request
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Classify this kbase to Public (Y) or Internal (N)
Classify kbase category
Select authority limit
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eService Tool
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List all service request
search service request by different conditions
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different search conditions for service request
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Select Time interval
Search by model/owner/typeClick Search
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Select Time interval and download the file
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Create Kbase directly
Kbase Subject and description must be very concisely , simply , friendly
Click Next
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Add solution
Click submit
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Kbase creating finish and wait manager’s confirm
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Statistic
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Statistic report
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Administrator
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Add new or edit account
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User access right setup(manager above)
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Add new product or product line
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Edit tip message
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Download
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AE download center
Get different category of download
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Knowledge Base
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AE Knowledge Database
Get different category of Knowledge base
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eSupport
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Kbase search by product name or keyworrd
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Related information will show
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Search by keyword
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Do you e-Service today ?
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Practice makes perfect !!!