Post on 29-Jul-2018
© 2012 Avaya. All rights reserved. 2
Agenda – Mobile Collaboration
1. Social and Market Trends
2. Avaya Mobile Collaboration Solution
3. Avaya Mobile Collaboration Capabilities
4. Avaya Can Help You Get There
5. Conclusion
© 2012 Avaya. All rights reserved. 3
Social and Market Trends Organizations face a tough economy, aggressive competitors,
fragile customer loyalty, and changing demographics
Economy and Recession
Generational Social Networking
Cloud Virtual Worlds and Communities
Mobile Living
BYOD trends
© 2012 Avaya. All rights reserved. 4
Mobile Collaboration Drivers
Blended Personal & Business Life
BYOD and Consumerization
Need to accelerate customer, development and sales processes
People and processes scattered globally
Impact on business and customer relationships
Up to 40% of employees spend >20% of time far from desk – Gartner
Over 80% of Fortune 100 deploying iPhones and iPads – Network World
72% of organizations permitting employee-owned devices – Aberdeen
40% 2011 WLAN growth due to BYOD – Dell Oro
Tablets & smartphones mix together enterprise, personal and social uses
If it is my device I expect to access social and entertainment media!
Security across mixed enterprise/personal use now becoming key
Return to Business Growth
© 2012 Avaya. All rights reserved. 5
End User
Line of Business
IT
Meeting The Needs Of All Your Constituents
Faster Execution
Customer Experience
Increase Productivity
Problem Resolution
Decrease Cost
Simplify Maintenance
Integrate Systems
Deploy New Services
Anywhere, Anytime
Social Networking
Relevant Information
Any Device, Any Modality
© 2012 Avaya. All rights reserved. 6
Right People Right Time
Collaboration empowered by enhanced communications that enable you to work and make decisions faster, bringing together the right people at the right time, to harness the collective intelligence of everyone to drive better business results
Right Information
Enabling Collaboration and Mobility
Mobility allowing you to collaborate across devices and media, with the contextual information you need, regardless of location – office, campus, home, hotel, travelling, customer site, remote locations, etc.
© 2012 Avaya. All rights reserved. 7
Agenda – Mobile Collaboration
1. Social and Market Trends
2. Avaya Mobile Collaboration Solution
3. Avaya Mobile Collaboration Capabilities
4. Avaya Can Help You Get There
5. Conclusion
© 2012 Avaya. All rights reserved. 8
Avaya Mobile Collaboration Overview
Faster collaboration accelerates business
Empowering the right people globally
Accessible through presence, messaging, voice and conferencing
Smarter decisions drive customer satisfaction and results
People productive everywhere across mobile, teleworker, and office clients
Avaya Flare® Communicator for iPad – powering decision making on the go
Reliable integrated collaboration solution lowers TCO
Built on proven Avaya Aura® enterprise-wide foundation
Real-time optimized and secure WLAN networking and SBC support BYOD
Professional Services expertise accelerates adoption
Flexible deployment and managed service choices (including OPEX models)
Accelerate your business with faster collaboration
and smarter decisions anywhere on any device
© 2012 Avaya. All rights reserved. 9
Maureen - customer relationship manager
• Travelling with her iPad, key client calls
• Accessible and able to quickly find experts
• Gathers contextual information using iPad
• Executes transaction for client using a business app and Tom‟s and Bob‟s support
Tom – mobile expert
• Indicates his availability
• Easily communicates with one-X smartphone
Bob - back-office support (may be in his home office!)
• Integrated desktop
• Easily supports the team
Empowering the Mobile Collaborator Faster collaboration, smarter decisions, better business
The right experience for every person
© 2012 Avaya. All rights reserved. 10
Avaya Mobile Collaboration Solution
Avaya Aura® common enterprise-wide foundation for communications and collaboration applications (including messaging, conferencing, video, and contact center)
Avaya Flare® Communicator for iPad for powerful mobile decision making with apps + communications
Avaya one-X® for smartphones, desktops, speech access, and home teleworking Avaya ACE™ for multivendor application integration
Avaya Session Border Controller (SBC) Advanced for Enterprise for secure remote VPN-less access
Avaya WLAN 8100 for secure, BYOD authenticated, voice/video optimized, wireless campus roaming (see http://www.miercom.com/pdf/reports/20111017.pdf)
Avaya Professional and Managed Services driving faster ROI and managed costs
Internet
© 2012 Avaya. All rights reserved. 11
Case Study
Westlake: Empowering Remote “On-site” Staff
Empowering account managers to better service dealers and customers
Saving money on establishing “offices” within dealers and at home
Controlling cell-phone costs and improving “one-number” accessibility
Lowering TCO for IT
Problem
Serving customers faster
Ease of communication no matter where people are conducting business
Being seen by customers to be empowered with cutting-edge tools
„At a glance‟ ability to find available Westlake experts and bring them into key conversations
Value
Deployed Apple iPads to 300 dealer account managers
Leverage dealership Internet access, no separate phones
Easy-to-use Avaya Flare® interface at the dealer, at home, and when travelling
Extending use of existing Avaya Aura® infrastructure and shared back-end apps
Solution
“The visual and intuitive nature of Avaya Flare Communicator makes it easier for
everyone to communicate, not only with the home office, but with each other as well.”
Full spectrum lending institution based in Los Angeles
300 remote account managers located within car dealerships
Finding current tools & personal cell phone use ineffective
© 2012 Avaya. All rights reserved. 12
Case Study
Emory: Enabling the BYOD Campus
Employees roaming campus typically not connected to university communications
Too many incompatible devices to support
Use of personal phones requires tracking too many contact numbers
Need to control TCO for IT
Problem
IT issues are minimal
Able to leverage expanding BYOD iPad use
Staff can establish their own “office identity” anywhere
Expect to simplify “roaming” and drive improved staff accessibility and productivity
Reduce LD costs
Fun!
Value
Early access customer now planning Flare Communicator roll-out to faculty with iPads
Extending use of existing Avaya Aura® infrastructure and shared back-end apps
Interoperates with Avaya Desktop Video Devices and other mobile clients being used by staff
Solution
“Combines Avaya software engineering expertise with all the strengths of the iPad. The result is great voice quality, high reliability and a beautiful user interface that looks like it
was built for how we work today. It‟s the only „phone‟ I have on my desk right now.”
Renowned private research university in Atlanta, Georgia
Also one of the Southeast’s leading healthcare systems
3,000 faculty members, 50 locations, 52,000 endpoints
© 2012 Avaya. All rights reserved. 13
Case Study
Boyd Bros: Collaboration Wherever You Go…
Critical shortage of qualified drivers in the transportation industry
Keeping qualified people on staff when they relocate
Providing sales personnel with mobility options
Need to lower TCO and streamline management
Problem
Competitive advantage in hiring and retaining drivers
Cost avoidance in training new employees: $50K+/year
300% increase in home agent productivity
80% improvement system management time
Easy to establish home offices and mobility options
Value
Consolidated Avaya Aura® communications platform
Avaya one-X® for mobility, presence, teleworking, contact center and home agent capabilities
Emergency home and remote virtual office choices
Easy to add HD video conferencing for relationship-building with drivers
Solution
Midsize transportation company based in Clayton, Alabama
Over 1000 trucks hauling time-sensitive steel/building materials
Recognized as “Best Fleet To Drive For” (2010 Truckload Carrier Assoc.)
“Avaya has helped us to create a more effective and mobile workforce,
and to continue building a highly collaborative culture.”
http://www.networkworld.com/news/2011/031611-avaya-boyd-uc.html
© 2012 Avaya. All rights reserved. 14
Business Value
Accelerate key customer, sales, and development processes
Increase customer responsiveness and satisfaction
Speed time-to-market
Engage the right people in decisions more rapidly and productively
Reduce travel costs through more effective remote working
Empower and encourage workers by supporting the latest technologies
Lower TCO and simplify operations with an integrated architecture
Evolve cost-effectively from current communications systems
Tackle BYOD user trends with security and control
Reduce external mobile phone and conferencing service costs
Drive more effective adoption and ROI with professional and managed services choices
Line-of-Business Value IT Value
Avaya is the trusted supplier of reliable, highly-distributed
enterprise solutions and services for mobile and video collaboration
© 2012 Avaya. All rights reserved. 15
Agenda – Mobile Collaboration
1. Social and Market Trends
2. Avaya Mobile Collaboration Solution
3. Avaya Mobile Collaboration Capabilities
4. Avaya Can Help You Get There
5. Conclusion
© 2012 Avaya. All rights reserved. 16
Flexibility to Tackle All Mobility Profiles
Road warrior
Typically not in any office, often travelling, meeting customers and partners, needs back-end support
Teleworker
Often in a home office, yet needs
full enterprise access and capabilities
Nomad
Sets up their office wherever they are, may “hot desk” for this, always needs rich access to people and information
Campus roamer
Moves around campus or enterprise
locations, may often be away
from their office, or not have one
© 2012 Avaya. All rights reserved. 17
Enterprise-wide Collaboration Mobile Collaboration is part of Avaya‟s consistent end-to-end architecture
Service Provider
s
Standard Media
Web
Social Networks
Stores Branches
Customers
Partners
Suppliers
Customer Facing
Specialists
Mobile Collaborators
Experts
Back Office
Knowledge Workers
Service Agents
Other workers
Avaya Aura® Avaya Networking Service
Providers
Apps Contact Center
Apps Collaboration
Apps Social Media
Cloud Services
Multi-vendor IP-PBXs
web.alive
© 2012 Avaya. All rights reserved. 18
Fun and easy to use “cards & spotlights”
Calls, IM, Presence from anywhere
One-number accessibility
Reduce cellular expenses with VoIP over WiFi / 3Gdata / Internet
Search corporate LDAP directories
Easily switch between other iPad applications while calls continue
Manage multiple calls, just like in
the office
Quickly find all your
contacts
Set presence
information
Select communication
modes
Manage contacts, call log
& IMs
Launch email from history or
contact fan
Enabling Mobile Decision Making Avaya Flare® Communicator for iPad
Easily extend your office: transition from deskphone
or desktop-client by just logging into iPad app
See http://www.avaya.com/usa/demos/avaya-flare-communicator-for-ipad-device
© 2012 Avaya. All rights reserved. 19
Mobile Accessibility on the Road Avaya one-X® Mobile
Your mobile cellular smartphone becomes your office phone
Integrated smartphone client with • One-number accessibility (your business #)
• One-number call-out identity (your business #)
• Use corporate international/LD calling plans • Call screening • Visual voice mail • Enterprise directory search • Unified call logs (with phones & desktop client)
Rapidly collaborate with the best available person
Control your availability and see presence of enterprise contacts
Android, Blackberry, iPhone, Symbian clients
© 2012 Avaya. All rights reserved. 20
Hands-free, Eyes-free, Personal Assistance Avaya one-X® Speech* (included with Avaya Aura® Messaging)
“Follow Me!” …and have all your calls flexibly forwarded to you wherever you are.
“When am I free today?” …keep track of your time wherever you are!
“Schedule a reminder” …and let yourself be called at any number and reminded, so you won‟t forget any of your tasks or appointments!
“Read my messages” …voicemail and/or email. Filter by status or by sender. You can reply, forward, delete, …
“Send a message” …to a contact‟s email, to a voicemail box or somebody within your corporate directory.
“Make a call” …to one of your contacts, somebody within your corporate directory or simply speak the number you want to call!
* Available for English only
© 2012 Avaya. All rights reserved. 21
Lowering Costs with Voice over WLAN Avaya one-X® Mobile SIP for iOS
* Also runs on iPad, where Avaya Flare® Communicator may be preferred
Your iOS device becomes your office phone when roaming
Supporting roaming SIP users on convenient iPhone and iPod Touch devices*
Voice over WLAN with no cellular costs
• Remote access over Internet / cellular-data
One-number accessibility (your business #)
Call control (transfer, conference), call history, dial-plan integration
Contact Management
Voicemail message waiting indicator
© 2012 Avaya. All rights reserved. 22
Integrated Desktop and Teleworker Experience Avaya one-X® Communicator
Integrated desktop client
Flexible travel, teleworker and office voice choices: • VoIP to desktop • Call-back to home/any phone • Control office deskphone
One-number accessibility
Easy to shift to iPad or smartphone client when you leave your desktop
One click access to email and other desktop apps
Low cost webcam video option
© 2012 Avaya. All rights reserved. 23
Microsoft Desktop Integration Avaya ACE™ Plugin for Microsoft Lync
Desktop plugin augments Lync client
Supports Lync on-premise and Office365
Fully leverages Avaya Aura® voice and features as the “power behind the click”
One-number accessibility (your business #)
Can flexibly use VoIP to desktop or control existing Avaya deskphone
Easy to shift to smartphone client or iPad when you leave your desktop
Only requires lower cost “standard CAL” Presence/IM Microsoft license
© 2012 Avaya. All rights reserved. 24
Cost-effective Conferencing for All Workers Avaya Aura® Conferencing Standard Edition
All-in-one audio, web and SD video conferencing
Up to 500 sessions (100 video) packaged on a single server
Open SIP voice/video integration
Up to 50% savings with fast ROI compared with external services
Touchtone commands or control from web or Avaya one-X®
Calendaring and in/out calling
Easy to deploy web conferencing with presentations, desktop share, whiteboard, polling, chat, streamed presenter video, and audio control
Conferencing
© 2012 Avaya. All rights reserved. 25
Immersive 3D “Virtual World” Experiences Avaya web.alive™
Alternative to traditional audio/web conferencing
Much more dynamic and engaging avatar, 3D, and spatial audio experience
More effective meetings, team activities, and training
Meet who‟s there, move around, chat, go outside or to another room to talk privately
Presentation, browsing, banners, screen-share and phone-out tools
Ask for a demo – experiencing is believing!
© 2012 Avaya. All rights reserved. 26
Enabling Campus Roaming and BYOD Avaya Networking – Avaya WLAN 8100 and Identity Engines
Ethernet
Routing
Switches
Network
Management
Enterprise
LAN
WLAN 8100
Access Point
Identity
Engines
WLAN optimized for industry-leading high-scale voice and video performance
Over 20% better voice and 30% better video performance than competing networks
Dynamic “call-admission” control
Centralized “Identity Engine” authentication and access control for wireless, wired, and remote BYOD devices including iPads
Centralized management
Lower business risks, manage compliance, and lower IT TCO
See http://www.miercom.com/pdf/reports/20111017.pdf
© 2012 Avaya. All rights reserved. 27
Secure Remote Access Avaya Session Border Controller (SBC) Advanced for Enterprise
SIP
Trunking
SIP security designed for scalable cost-effective enterprise use
Fully supports SIP trunking
Also supports remote and mobile SIP devices and clients
Extends Avaya Aura® SIP capabilities outside the enterprise
Easy and intuitive to deploy and configure, lowering TCO
Proven technology backed by proactive “VIPER Lab” threat research and analysis
© 2012 Avaya. All rights reserved. 28
Collaboration Requires Architectural Flexibility
Traditional PBX, IP-PBX
Silos of location-centric services
Disjointed user experiences
Sequential application use
Capabilities application specific
Consolidated Shared Services
Enterprise-wide shared services
Seamless multi-modal user experiences
Many apps/people brought together
Capabilities based on user profiles
Workflow integrated
© 2012 Avaya. All rights reserved. 29
Avaya Aura®
Three Tiered Architecture
Clients and Devices
Desktop and Mobile Devices
Avaya Flare® Experience Avaya one-X® Clients
Video Endpoints
Communications Infrastructure
Data Infrastructure
Session Manager, SBC
System Manager
Voice/Video Services
Presence/IM Services
Application Integration
Core Communication Services
Communication Applications
Avaya Agile Communications Environment™ (ACE)
Avaya Aura® Messaging
Avaya Aura® Conferencing
Avaya Aura® Contact Center
© 2012 Avaya. All rights reserved. 30
Agenda – Mobile Collaboration
1. Social and Market Trends
2. Avaya Mobile Collaboration Solution
3. Avaya Mobile Collaboration Capabilities
4. Avaya Can Help You Get There
5. Conclusion
© 2012 Avaya. All rights reserved. 31
Collaborative Enterprise
Adoption of Collaboration Every organization has their own incremental journey
Business Transformation (Innovate)
Incorporate work assignment and managed workflow
Integrate communications into business applications
Inter-enterprise collaboration
Measure, analyze, optimize
Consolidate
Lower TCO
Reduce communication costs
Consolidate applications
Evolve to session-based architecture
Targeted Applications (Integrate)
Simplify and personalize customer and user experiences
Rapidly deploy targeted mobility, UC clients, video, conferencing – to the right users
Drive group productivity with integrated desktop and room video
Enable multi-modal contact centers, social networking
Expand customer self service everywhere – speech, web, video, social widgets
Hard $ Soft $
Bus. Impact
Hard $ Soft $
Bus. Impact
Hard $ Soft $
Bus. Impact
© 2012 Avaya. All rights reserved. 32
Understand core business priorities
What is preventing you from reaching your business objectives?
Identify key users and business processes
What processes, work profiles and target users will benefit the most?
Every user does not need every app!
Target for maximum immediate return
Where can you get the most bang for your buck? Which applications help most?
Who are the key users? What are the key integrations with business applications?
Incrementally build into reference architecture
What “self funded” steps will save money, lower TCO and increase agility?
How can existing investments be leveraged and extended?
Avaya Collaboration Adoption Methodology
© 2012 Avaya. All rights reserved. 33
Assistance Every Step of The Journey Available from Avaya Professional Services and Partners
Step 2 Implementation
Step 3 Training –
Admin and End User
Step 1 Advisory & Business
Consulting
User Adoption Services
Solution Architecture Services
SIP Economic Assessment
Self-Funded Roadmap
Network Assessment
Planning & Design
Project Management
Onsite Installation
Implementation & Configuration
User Acceptance Testing (UAT) and Cutover Support
Admin Training on Core components
End User Training on Mobile Collaboration endpoints and capabilities
© 2012 Avaya. All rights reserved. 34
Assistance from global Avaya and partner collaboration expertise
guides planning, deployment, user adoption, and predictable ROI
User Adoption Advisory Services
Accelerate mobile collaboration solution ROI with effective user adoption planning and review
Solution Architecture Services
Reach business goals faster with a supporting mobility technology deployment plan and roadmap
Implementation Services
Free your IT resources by leveraging Avaya to fully implement and deploy your mobility solution and required integrations
Additional: Self-Funded Roadmap,
SIP Economic Assessment
Identify and quantify structural savings that can then support application investment • SIP evolution • Network consolidation
Professional Services for Mobile Collaboration
SIP Economics
© 2012 Avaya. All rights reserved. 35
Avaya Client Services Help Lower TCO Flexible support services, managed services and outsourcing choices
Support Services
Managed Services
Communications
Outsourcing Solutions
Communications
Managed Services
Preferred
Support
Essential
Support
© 2012 Avaya. All rights reserved. 36
Avaya Support Advantage
Globally consistent remote hardware and software support included in all support offers
Simple pricing and invoicing
24x7 access to web resources and remote technical support
Menu of service offers aligned with customer needs
Award-winning services recognized by 13 separate industry awards
Co-termination of contracts
Synchronized billing for multi-year coverage
With Preferred Support:
Up to 85% faster response times via web ticketing
Proactive alert of alarms related to PSTN facilities
Monitoring and proactive issue resolution with EXPERT SystemsSM
High-speed secure connectivity with centralized management
99% resolution of system generated alarms without dispatch
20% average faster resolution
Reduced risk of major outage
Flexibility & Simplicity Immediacy Immediacy
© 2012 Avaya. All rights reserved. 37
Avaya Support Advantage Flexible customization to meet your support needs in four steps
Choose from Advanced Services: 3
Choose Upgrade Advantage Entitlement to all new software releases
4
Preferred
Requires Parts
Upgrade Advantage
Onsite
Essential
Requires Parts
*6-month transition period for minimum parts requirement of NBD for US, Canada and EMEA following GA. Parts NBD is already required by policy in APAC
and CALA. Replacement of any covered part that Avaya determines to be inoperative will be shipped for next day delivery, where available.
Advanced Services Options
Parts
Select Parts or Onsite Support: A. Parts NBD* B. Parts 8x5x4 C. Parts 24x7x4 D. Onsite 8x5 (includes Parts Coverage) E. Onsite 24x7 (includes Parts Coverage)
2
Select Core Support Coverage: A. Preferred B. Essential
1
Software Release Maintenance Remote Back-Up Admin Product Correction Support Client Service Manager
Enhanced Monitoring Single Point of Contact Agency Carrier Terminal Replacement
© 2012 Avaya. All rights reserved. 38
Custom or Standard Multi-Vendor Support
Lower TCO
Total Operational Transparency
Full OPEX Models
SLAs with Remediation Management for UC, CC, Data and Video
Managed Services from Avaya Removing the barriers to adopting new technologies
38
© 2012 Avaya. All rights reserved. 39
Avaya Managed Services Capabilities
Global Track Record
Avaya currently manages:
Over 450 clients
2.6M+ voice ports
880,000 Ethernet Ports
265,000 Contact Center Agents
804 Video Conference Rooms
700+ resources dedicated to managed services providing global 24x7 coverage
15+ major outsourcing clients globally
85% of clients have mixed environment Ex: Cisco, Siemens, Juniper, Extreme
15+ years experience
95% client renewal rate
Avaya Delivers
Multi-vendor support
Global support and scale
Choices for OPEX all-inclusive, predictable pricing
Predictive and preventive platform – Avaya Matrix Management Platform
ITIL alignment in service definition, service delivery and tools
Custom global billing and reporting
Communications applications technical support
SLAs with remediation
© 2012 Avaya. All rights reserved. 40
Agenda – Mobile Collaboration
1. Social and Market Trends
2. Avaya Mobile Collaboration Solution
3. Avaya Mobile Collaboration Capabilities
4. Avaya Can Help You Get There
5. Conclusion
© 2012 Avaya. All rights reserved. 41
Avaya Mobile Collaboration – Conclusion
Faster collaboration accelerates business
Increasing the accessibility of the right people globally
Providing the right experience for every person – broadest range of clients
Smarter decisions drive business results
Integrating communications and business tools to support decision making
Simplifying collaboration for ordinary workers with Avaya Flare® Experience
Lower costs and TCO
Securely deploy on the open and reliable Avaya Aura® 6.x enterprise foundation
Complementary to existing Avaya one-X® and UC application investments
Make BYOD a reality with Avaya wireless roaming and security options
© 2012 Avaya. All rights reserved. 43
Mobile Collaboration Pack Get started quickly with a complete trial package
Avaya one-X® Communicator 6.0
Two hardware servers with:
Avaya Aura® Solution for Midsize Enterprise (All core Avaya Aura services on a single hardware server)
Avaya one-X® Client Enablement Services
One Avaya G430 Gateway
50 SEATS
Avaya Aura® Enterprise Edition: 50 user licenses
Avaya Extension-to-Cellular Avaya one-X® Mobile
1 Yr Software Support + Upgrades, Hardware
Maintenance
APS Implementation
CLIENT
LICENSES w/ UC All Inclusive (qty 50) licenses
INFRASTRUCTURE
PROF. SERVICES SUPPORT
Target Customer
“Street” Price $50K
Easy to add further users, products and services a-la-carte
ADDITIONS
Future Entitlements via Upgrade Subscription
FUTURES
Avaya Flare®
Communicator for iPad
(qty 50, s/w only)*
* Available through separate introductory offer
(Scales to 1000 users)
© 2012 Avaya. All rights reserved. 44
Agenda – Mobile Collaboration
1. Social and Market Trends
2. Avaya Mobile Collaboration Solution
3. Conclusion
Shorter agenda slide when delivering an overview
with just the first two sections and perhaps a few
selected slides from the Details sections.
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