Company Profile

Avalance Global Solutions is dedicated to providing uncompromised professional IT & Business Process Outsourcing. In order to assist our clients achieve their goals and objectives, we shall remain independent of financial relationships with vendors, while delivering personalized services and informed advice, on schedule, within budget, and in accordance with applicable guidelines and regulations, the industry best practices and the highest standard of fiduciary responsibility.

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Contents

Company Overview

Management Team

Leadership Team

Business Mix

Contact Center BPO– Infra

Contact Center BPO- Our Technology Contact Center BPO –

DiVerentiatorContact Center BPO –

What we do

Clientele

Partner with Technocom

Other Projects

Employee Engagement and Social Activities

Contact Us

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CompanyAvalance delivers digital transformation and technology services from ideation to execution, enabling Global 2000 clients to outperform the competition. “Born digital,” Avalance takes an agile, collaborative approach to creating customized solutions across the digital value chain.

Mission & VisionTo Provide High Quality and State of the Art Infrastructure as per the Customers need in a Timely and Cost EVective Manner, supported by expert team ensuring excellent customer service at all times.

Company Overview

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Name: Mr. Niral Patel

Name: Mr. Manan Shah

Director at Vadodara Stock Exchange (VSE).

Director at Neptune Realty Private Limited.

Director at Amod Stamping Private Limited.

Director at Atlanta Electrical Private Limited.

Director at BTW Atlanta Private Limited.

Key Forte:

Key Forte:

Key Contribution & Role:

Key Contribution & Role:

Director at Avalance Infocorp LLP.

Director at NxtGen Security LLC.

Director at Megh Group of Technologies.

Director at Xovak Studio

Designation: Co-Founder & Director

Qualification: Holds Masters and Bachelor Degree from Maharaja Sayajirao University (MSU), Vadodara.

Designation: Co-Founder & CTO

Qualification: MCSE, CCNA, CCNP, CEH, CHFI, LPT, ECSA, CSO,

25 Years experience of Shares and Security Business

20 Years experience of real estate market

Has put into action various programs that focus on activities to benefit not only the employees but society.Committed to build a value based company for its various stakeholders.

Management Team

Financial Services & Technologies

Associated with CISA.

2 Years experience of real estate market

Has an ability to form and nourish the team for better performance

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Leadership Team

Name: Mr. Suraj Meena

Name: Mr. Gurusharan Thakkar

Key Forte:

Key Forte:

Has work experience of 5 years of which more than 4 years in Talent acquisition

Associated with AMOD STAMPINGS GROUP from its inception

Key Contribution & Role:

Key Contribution & Role:

Excellence in inter personal and communication skills

Designation: Operations Head

Qualification: Persuing Bachelors Degree in Electronics & Communication

Designation: Human Resource Head

Qualification: Holds PGDM –HR from Maharaja SayajiRao University

Excellence in data research & analysis, specific business & company research and execution of plans to achieve various process targets and service levels.

3 years of Experience in International process

Sales Manager at TechSquads

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MANAGEMENT TEAM

Inbound Asst.

Manager

Team Leader

Team Leader

Team Leader

Team Leader

Team Leader

Quality Asst.

Manager

MIS Asst. Manager

200+ Customer Service Executives

IT Asst. Manager

Outbound Asst.

Manager

HR Manager

Operations Manager

Manager BD &Marketi

ng

Organization Structure

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Contact Center BPO Solutions

Business Investor

Advisory & Consultancy Services

Leasing of Properties

Real Estate Developer

500+ Seater Capacity Contact Centre

Buying & Selling of Properties

We are having various projects under our brand name “ Neptune Realty as under : till date we have developed around 1,00,00,000 square feet of commercial area in Vadodara.

Business Mix

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Prime Location – Alkapuri, Vadodara

2 minutes from railway station and 10 minutes away from airport.

500 Seats – Ready Capacity

1000 Seats – Expandable as per

Requirement State of the art infrastructure

for BPO Secured Data Center

Systems Training Room

Bio Metric for attendance & CCTV Cameras

Inbuilt resilience to ensure 100% uptime

150 MBPS Lease line between Mumbai and

Vadodara 4 MBPS Internet Bandwidth

18 x E1 = 480 International Voice Circuits

VPN Connectivity to clients for secured communication

Predictive Dialer, EPABX and CTI, HP Enterprise Class servers and Database for B2C and B2B campaigns

Avaya CM, AES, CMS, Avaya Gateway, Nice Integrated Enterprise Solution for recording, 24 x 7 support.

Infra

Technology

Contact Center – BPO- Infra

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Avalance Network Diagram

VPN LINE ISP

Access layer switch

Cisco Core Switch

Agent Pcs

Servers Servers

Cybercom firewall

TL/ATL PCs

Contact Center – BPO- Infra

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Contact Center- BPO- Our Technology

Network Diagram For IN-Bound Process

LANCM 6

Duple x Soluta tion G450 Gateways

Loggen 1608 L/9608 IPphones for

Agents

PRI

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Core Switch

Cyberoam FirewallNetwork Switches

Agent Pcs Agent Pcs Agent Pcs Agent Pcs

CTI Server

PRI LINES

SQL Database Server

Contact Center- BPO- Our Technology

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Infra:

1.Quick Scalability - Our infrastructure as well as manpower resource can be augmented to scale up at short notice

2.Inbuilt Disaster Recovery options in every respect like: 2 diVerent lines for Internet connectivity (you Broadband)

3. Multiple UPS in “n+1” redundancy mode backed up by 450 KVA Diesel Generator

4. Stringent Data Security Management Our information security policy covers the Operations, IT, MIS, Admin, Finance and Quality Departments

5.Presence of Management team at the premises helps to increase the eViciency and quality of work, makes employees more responsible abou work and helps in reducing cost.

6.Cost Savings –Our properties are owned by us and hence the same benefit can be passed to the client.

Contact Center – BPO – DiWerentiator

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Contact Center – BPO – DiWerentiator

A

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B

C

D

3 minute walking distance from Railway station and Central Bus Depot.

Located opposite to M.S.University, so we can get students easily as agents, to work in our call center.

Newly made first class infrastructure having state of the art networking and centrallyair-conditioned work environment.

Abundant supply of qualified manpower enables our client to scale up the call center at short notice.

7. Location Advantage

Contact Center – BPO – DiWerentiator

Avalance encourages intra / entrepreneurial managerial talent and the ownership of responsibility

Candidates are screened and tested for Interpretation skills, both written and spoken, as well as pressure taking capabilities.

All CSR are from premium colleges and have suitable

skills

Avalance looks for folks with the kind of skill, interests and background that would be an asset for the business

8. Hiring

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Consistent and committed delivery of value to our customers and innovate to continually improve our oWerings by review of people, and processes.

Well documented policies and processes.

Innovation and continual improvement – integral part of our QMS framework.

Continuously striving to achieve the best quality

ABCD

Contact Center – BPO – DiWerentiator9. Quality

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Exterior Server RoomReception

Production Floor Production Floor Training Room

Contact Center – BPO- Pictures

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We provides Inbound & Outbound Voice based services, Web based and E-mail based services, Back OVice services and services related to Data Processing and Data Analytics. Based on our rich domain understanding and vast experience, Ketan Technocom Limited provides solutions for

Health care

Banking

Yellow Pages

Travel

Insurance

Retails

Tele – Communication Services

What we Do

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ClienteleMany Solutions, One focus

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High Value Delivery

Affordable Solutions

Domain Expertise across Industries

End to End Contact Center – BPO Solutions

Statutory Complaint

24X7 Operations

Tailored Solutions

Customized for a Perfect Fit

Partner with TechnocomMany Solutions, One focus

Customer Oriented Organization

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Geological mapMany Solutions, One focus

WORLDWIDE

USA - CaliforniaUSA - North Carolina Canada, OntarioUK - London PHILLIPINE - ManiaAUSTRALIA - Sudney

Vadodara, Gujarat,India

CORPORATE HEADQUATER

REGIONAL OFFICE

Bharuch, Gujarat,India Rajkot, Gujarat,India Ahemdabad Banguluru Noida

Udaipur Pune Mumbai Kolkata Hydrabad

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Future ClienteleMany Solutions, One focus

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www.avalance.in

info@avalance.in

Corporate Headquater Avalance Infocorp LLP.Near Bombay Shopping Center Alkapuri Vadodara - 390 007 Gujarat,India+91 265 2359929

Please Contact us onMany Solutions, One focus

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