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Avalance Company Presentation 2016
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Company Profile Avalance Global Solutions is dedicated to providing uncompromised professional IT & Business Process Outsourcing. In order to assist our clients achieve their goals and objectives, we shall remain independent of financial relationships with vendors, while delivering personalized services and informed advice, on schedule, within budget, and in accordance with applicable guidelines and regulations, the industry best practices and the highest standard of fiduciary responsibility. 1
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Transcript of Avalance Company Presentation 2016
Company Profile
Avalance Global Solutions is dedicated to providing uncompromised professional IT & Business Process Outsourcing. In order to assist our clients achieve their goals and objectives, we shall remain independent of financial relationships with vendors, while delivering personalized services and informed advice, on schedule, within budget, and in accordance with applicable guidelines and regulations, the industry best practices and the highest standard of fiduciary responsibility.
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Contents
Company Overview
Management Team
Leadership Team
Business Mix
Contact Center BPO– Infra
Contact Center BPO- Our Technology Contact Center BPO –
DiVerentiatorContact Center BPO –
What we do
Clientele
Partner with Technocom
Other Projects
Employee Engagement and Social Activities
Contact Us
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CompanyAvalance delivers digital transformation and technology services from ideation to execution, enabling Global 2000 clients to outperform the competition. “Born digital,” Avalance takes an agile, collaborative approach to creating customized solutions across the digital value chain.
Mission & VisionTo Provide High Quality and State of the Art Infrastructure as per the Customers need in a Timely and Cost EVective Manner, supported by expert team ensuring excellent customer service at all times.
Company Overview
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Name: Mr. Niral Patel
Name: Mr. Manan Shah
Director at Vadodara Stock Exchange (VSE).
Director at Neptune Realty Private Limited.
Director at Amod Stamping Private Limited.
Director at Atlanta Electrical Private Limited.
Director at BTW Atlanta Private Limited.
Key Forte:
Key Forte:
Key Contribution & Role:
Key Contribution & Role:
Director at Avalance Infocorp LLP.
Director at NxtGen Security LLC.
Director at Megh Group of Technologies.
Director at Xovak Studio
Designation: Co-Founder & Director
Qualification: Holds Masters and Bachelor Degree from Maharaja Sayajirao University (MSU), Vadodara.
Designation: Co-Founder & CTO
Qualification: MCSE, CCNA, CCNP, CEH, CHFI, LPT, ECSA, CSO,
25 Years experience of Shares and Security Business
20 Years experience of real estate market
Has put into action various programs that focus on activities to benefit not only the employees but society.Committed to build a value based company for its various stakeholders.
Management Team
Financial Services & Technologies
Associated with CISA.
2 Years experience of real estate market
Has an ability to form and nourish the team for better performance
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Leadership Team
Name: Mr. Suraj Meena
Name: Mr. Gurusharan Thakkar
Key Forte:
Key Forte:
Has work experience of 5 years of which more than 4 years in Talent acquisition
Associated with AMOD STAMPINGS GROUP from its inception
Key Contribution & Role:
Key Contribution & Role:
Excellence in inter personal and communication skills
Designation: Operations Head
Qualification: Persuing Bachelors Degree in Electronics & Communication
Designation: Human Resource Head
Qualification: Holds PGDM –HR from Maharaja SayajiRao University
Excellence in data research & analysis, specific business & company research and execution of plans to achieve various process targets and service levels.
3 years of Experience in International process
Sales Manager at TechSquads
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MANAGEMENT TEAM
Inbound Asst.
Manager
Team Leader
Team Leader
Team Leader
Team Leader
Team Leader
Quality Asst.
Manager
MIS Asst. Manager
200+ Customer Service Executives
IT Asst. Manager
Outbound Asst.
Manager
HR Manager
Operations Manager
Manager BD &Marketi
ng
Organization Structure
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Contact Center BPO Solutions
Business Investor
Advisory & Consultancy Services
Leasing of Properties
Real Estate Developer
500+ Seater Capacity Contact Centre
Buying & Selling of Properties
We are having various projects under our brand name “ Neptune Realty as under : till date we have developed around 1,00,00,000 square feet of commercial area in Vadodara.
Business Mix
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Prime Location – Alkapuri, Vadodara
2 minutes from railway station and 10 minutes away from airport.
500 Seats – Ready Capacity
1000 Seats – Expandable as per
Requirement State of the art infrastructure
for BPO Secured Data Center
Systems Training Room
Bio Metric for attendance & CCTV Cameras
Inbuilt resilience to ensure 100% uptime
150 MBPS Lease line between Mumbai and
Vadodara 4 MBPS Internet Bandwidth
18 x E1 = 480 International Voice Circuits
VPN Connectivity to clients for secured communication
Predictive Dialer, EPABX and CTI, HP Enterprise Class servers and Database for B2C and B2B campaigns
Avaya CM, AES, CMS, Avaya Gateway, Nice Integrated Enterprise Solution for recording, 24 x 7 support.
Infra
Technology
Contact Center – BPO- Infra
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Avalance Network Diagram
VPN LINE ISP
Access layer switch
Cisco Core Switch
Agent Pcs
Servers Servers
Cybercom firewall
TL/ATL PCs
Contact Center – BPO- Infra
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Contact Center- BPO- Our Technology
Network Diagram For IN-Bound Process
LANCM 6
Duple x Soluta tion G450 Gateways
Loggen 1608 L/9608 IPphones for
Agents
PRI
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Core Switch
Cyberoam FirewallNetwork Switches
Agent Pcs Agent Pcs Agent Pcs Agent Pcs
CTI Server
PRI LINES
SQL Database Server
Contact Center- BPO- Our Technology
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Infra:
1.Quick Scalability - Our infrastructure as well as manpower resource can be augmented to scale up at short notice
2.Inbuilt Disaster Recovery options in every respect like: 2 diVerent lines for Internet connectivity (you Broadband)
3. Multiple UPS in “n+1” redundancy mode backed up by 450 KVA Diesel Generator
4. Stringent Data Security Management Our information security policy covers the Operations, IT, MIS, Admin, Finance and Quality Departments
5.Presence of Management team at the premises helps to increase the eViciency and quality of work, makes employees more responsible abou work and helps in reducing cost.
6.Cost Savings –Our properties are owned by us and hence the same benefit can be passed to the client.
Contact Center – BPO – DiWerentiator
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Contact Center – BPO – DiWerentiator
A
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B
C
D
3 minute walking distance from Railway station and Central Bus Depot.
Located opposite to M.S.University, so we can get students easily as agents, to work in our call center.
Newly made first class infrastructure having state of the art networking and centrallyair-conditioned work environment.
Abundant supply of qualified manpower enables our client to scale up the call center at short notice.
7. Location Advantage
Contact Center – BPO – DiWerentiator
Avalance encourages intra / entrepreneurial managerial talent and the ownership of responsibility
Candidates are screened and tested for Interpretation skills, both written and spoken, as well as pressure taking capabilities.
All CSR are from premium colleges and have suitable
skills
Avalance looks for folks with the kind of skill, interests and background that would be an asset for the business
8. Hiring
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Consistent and committed delivery of value to our customers and innovate to continually improve our oWerings by review of people, and processes.
Well documented policies and processes.
Innovation and continual improvement – integral part of our QMS framework.
Continuously striving to achieve the best quality
ABCD
Contact Center – BPO – DiWerentiator9. Quality
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Exterior Server RoomReception
Production Floor Production Floor Training Room
Contact Center – BPO- Pictures
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We provides Inbound & Outbound Voice based services, Web based and E-mail based services, Back OVice services and services related to Data Processing and Data Analytics. Based on our rich domain understanding and vast experience, Ketan Technocom Limited provides solutions for
Health care
Banking
Yellow Pages
Travel
Insurance
Retails
Tele – Communication Services
What we Do
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ClienteleMany Solutions, One focus
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High Value Delivery
Affordable Solutions
Domain Expertise across Industries
End to End Contact Center – BPO Solutions
Statutory Complaint
24X7 Operations
Tailored Solutions
Customized for a Perfect Fit
Partner with TechnocomMany Solutions, One focus
Customer Oriented Organization
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Geological mapMany Solutions, One focus
WORLDWIDE
USA - CaliforniaUSA - North Carolina Canada, OntarioUK - London PHILLIPINE - ManiaAUSTRALIA - Sudney
Vadodara, Gujarat,India
CORPORATE HEADQUATER
REGIONAL OFFICE
Bharuch, Gujarat,India Rajkot, Gujarat,India Ahemdabad Banguluru Noida
Udaipur Pune Mumbai Kolkata Hydrabad
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Future ClienteleMany Solutions, One focus
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www.avalance.in
Corporate Headquater Avalance Infocorp LLP.Near Bombay Shopping Center Alkapuri Vadodara - 390 007 Gujarat,India+91 265 2359929
Please Contact us onMany Solutions, One focus
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