August 2012

Agency Survey

Name the products and or services you would like to see your clients be able to apply for a NILS loan

Dental 45

Car repairs 38

Medical procedures/equipment 35

Driving Lessons 30

School resources 30

Education 30

Funeral 27

Solar panels 27

Product / Service %

If WANILS could get rebates on Energy Efficient items would you encourage your clients to purchase the more energy efficient product?

Yes 93%

No 7%

Do you think you or your agency would process more NILS applications if the current list of items was expanded to include other product and services?

Yes 83%

No 17%

Do you think WANILS loans in their current form provide what your clients needs are in today’s environment? If not why?

No 66%Yes 34%

Standout comment:I like the idea that you are considering more energy conserving/conscious items and in recognition of the general hardships the community is facing, looking at including health & wellbeing items, school related costs etc. Fabulous vision being shown for an evolving society and the need for social inclusion.

WHY?

More expanded items 45%Simpler paperwork 8%More than 2 items 5%

Transport for clients (vouchers) 5%Pre purchase for transitional housing clients 3%

What could WANILS do to provide a better No Interest Loans service to you and your clients?

Simpler process and reduced paperwork 21%Faster processing 21%Increase products services 8%Change criteria (income levels, loans max) 5%More training 5%Deals with traders and more of them 5%Travel vouchers for clients 5%Increase promotion of WANILS 5%Online apps 3%WANILS paid person in agencies 3%

Already provide a great service 18%

WANILS will soon be delivering “pre-paid A4 envelopes” to agencies that do NILS applications to assist with the cost burden. Is there any other way WANILS can assist you?

Yes 36%

No 62%

• More specific criteria• Assist with consumerable’s• Pay for agency staff time• Travel vouchers for clients

• Electronic applications• Simpler paperwork• Faster approval times• Open over Christmas• Direct follow-up with clients for

gaps

NO INTEREST LOANSCALL 9354 7611FREECALL 1300 365 301(LANDLINE ONLY)

www.wanils.asn.au

Questions