ATV Safety Summit: Consumer Awareness ATV Dealers/Teens - Sales Force E-Course

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Tom Yager, Vice-President of the Specialty Vehicle Institute of America (SVIA) presented this at CPSC’s ATV Safety Summit Oct. 11, 2012. The SVIA and its member and participating companies engage in a number of efforts to create ATV safety awareness to purchasers and prospective purchasers. One of the latest offerings in our efforts to improve consumer awareness is the ASI ATV Sales Force E-Course. This on-line course is intended for ATV dealership sales staff, the vital link between the manufacturer and the purchaser. The new E-Course is intended to help ensure the safety of ATV customers by having a sales force that is well-informed about basic ATV safety principles, rider training, and matching an ATV to the intended rider. The course is under one hour long and includes a quiz at the end that must be successfully completed to receive credit. Information about this interesting and informative course was communicated to SVIA member company dealers. SVIA’s Vice President, Tom Yager would like to share this latest effort to help ensure new and existing dealer personnel are best equipped to increase consumer awareness of ATV safety.

Transcript of ATV Safety Summit: Consumer Awareness ATV Dealers/Teens - Sales Force E-Course

ASI Sales Force E-Course

Presented at the

Consumer Product Safety CommissionATV Safety Summit – Keeping Families Safe on ATVs

Bethesda, MarylandOctober 11, 2012

Tom YagerVice President

The Need

• GAO Report to Congressional Committees on ATVs – April 2010

“Manufacturers and Distributors Have Agreed Not to Sell Adult-Sized ATVs for Use by Children, but We Found That Many Dealers Will”

Registration

Introduction

Course Content Menu

ATV Safety Institute

ATV Safety Institute

ATV Safety Institute

ATV Sales Guidelines

ATV Sales Guidelines

ATV Sales Guidelines

ATV Sales Guidelines

“It’s better to lose a sale than to put a child at risk on an adult size ATV and also lose your job, your dealership, your reputation, and more”

ATV RiderCourse

ATV RiderCourse

ATV RiderCourse

ATV RiderCourse

ATV RiderCourse

Quiz

Quiz

Quiz

Completion Certificate

Communication to Dealers

• All member company dealers notified by letter or email

• 3732 = consolidated number of franchised dealers

Participation

• Number of Registered users = 11% of active franchised dealers

• 83% of registered users complete the quiz

Encouraging Participation• Integration with member company proprietary

dealer networks• Requirement for salesperson eligibility for

sales incentives• Initial training for sales staff• Re-education of sales staff

Moving Forward

• Expand program to include SVIA Participating Company dealers

A Comprehensive Approach

The ASI Sales Force E-Course is one of many elements to help ensure ATVs are used safely and responsibly. This includes but is not limited to:• Vehicle requirements

• On vehicle labels• Messaging in Owners

Manuals• Messaging in

advertising• Safety Training• Messaging in safety

video

Thank you