Confluence for the Evolving Project Management Office (PMO)

Sandra Toner, Configuration AnalystUltra- Special Operations Technology, Inc.

Intro to the PMOGood Wiki -Bad Wiki

PMO Functional Areas

Agenda

The PMO

It is what it is!An organizational body or entity assigned various responsibilities related to the centralized and coordinated management of those

projects under its domain.

-PMI PMBOK Guide

PMO Value Models

I’m a mess. People

don’t trust me.

I’m very useful. People rely on

me.

http://fugato.net/wp-content/goofuselect.jpg

Ask yourself…

who can see or do specific things

what content goes where

how is QA performed

which practices are preferred

You can't turn a herd of turtles

into a twenty-mule work team.

L. Todryk

PMO Functional Areas

PMO Functional AreasPractice ManagementInfrastructure ManagementResource ManagementContinuity ManagementBusiness Alignment

Process and Practice

“Trying to manage a project without project

management is like trying to play a game without a game

plan.”K. Tate (PMI)

Methodology Transparency

•PM Process Guide

•PM Practice Guide

•PM Toolkit

•PM Glossary

Critical Processes Best Practices

Infrastructure

INFRASTRUCTURE DEFINITION

Governance

•PMO Charter and Policies

•Structure

•Control Board Activity

http://360vendormanagement.com/wp-content/uploads/2009/12/outsourcing-governance-organization-design.jpg

Assessment

•Competency, Capability, and Maturity

•Audit

http://www.graphicpartners.com/images/quality_assurance.jpg

PMO CharterIdentify RolesBaseline for Assessment

Project ClassificationsControl BoardAudit Plan and

Results

Resource Herding

http://www.moillusions.com/wp-content/uploads/2011/12/Optical-Illusion-Cows.jpg

Project Resources

•Identify and Assign

•Performance

http://humancapitaladviser.com/wp-content/uploads/2012/02/human_resources.jpg

Resource Development

•Training

•Teaming

http://wiki.opscode.com/download/attachments/1179732/resource-definition.jpg

Resource TrackingTeam Recognition

Resource UtilizationSkill Gaps

PM Team Tools

Continuity

“Continuity does not rule out fresh approaches to

fresh situations.”-Dean Rusk

Career Development

•Mentoring

•Knowledge Transfer

http://career.washcoll.edu/Career%20Fair/annualcareerfair.php

Highly Effective Models

Partner with HR

Mentorship EngagementRole-based Procedures

http://www.patrickdowney.com/media/line-up-coll.jpg

Business AlignmentThe success of the Rat Pack was due to the

camaraderie, the three guys who work together and kid each other and

love each other.Sammy Davis, Jr.

http://3.bp.blogspot.com/-6uCPCSkJuPI/T5ewLIGW-_I/AAAAAAAAFm0/VI3SDsXd9xU/s1600/anonymous-the-rat-pack-8401038.jpg

Relationships

•Stakeholders

http://blog.mindjet.com/wp-images/user_images/Success.jpg

Facilitate Communication

Participation Expectations

#summit12

Confluence is only as useful as you

create it to be. Plan it. Be

transparent. Audit it. Be consistent.

Use it.

Thank you!