Post on 19-Jun-2015
Private Healthcare Network and Services
Private Healthcare Network and Services
About Us
www.foreignpatient.com 2
Asiser is a Spanish medical service company that forms part of the ASISA Group (Leading Health Insurance company). Created in 2006 as a private medical service company, Asiser provides quality and affordable healthcare solutions.
The health program offered is not an insurance. It is designed to complement any health service model with no contract limitations on the basis of age, pathology or current health status.
Since 2009 Asiser provides medical assistance for expatriate employees, travel insurance policy holders and foreign patients.
Private Healthcare Network and ServicesAsiser – Integrated Health Care Service
Model
No access age limits No exclusions No waiting periods Preferential costs Total control of the costs Guided access
www.foreignpatient.com 3
Associations and large organizations
Immigrants and health tourists
Mutual insurances
Employees
Individual clients
Hospitals
Physicians
Wellbeing
Private Healthcare Network and Services
ASISA GROUP Over 1.7 million policy holders 30.000 physicians and specialists 48 Branches y 55 local offices in
Spain 13 ASISA owned hospitals and
more than 600 partner hospitals State Quality Certifications,
AENOR ISO 9001, 14001 Quality certification
More than 20.000 hospital beds web: www.ASISA.es
www.foreignpatient.com 4
• ASISA was founded in 1971 as a health insurance company created by LAVINIA medical cooperative.
• Its non-for-profit nature allows to allocate the annual benefits towards effective improvement of the medical assistance quality, medical technology and specialized training for physicians.
• After 40 years of operations it has maintained its positions among the three leading health insurance providers in Spain.
• ASISA highly values its social responsibility agenda and through sponsorships of the National Synchronized Swimming Federation and several other national federations promotes the physical and emotional development. ASISA is a proud sponsor of three sports federations for intellectual disable athletes.
• ASISA is a member of the Social Integration Forum, contributing to social sustainability, by promoting the development of knowledge and culture in the society, ensuring social cohesion and equitable access to basic goods and services.
Private Healthcare Network and Services
ASISA Group – Integrated Delivery System
www.foreignpatient.com 5
HH Hospital ASISA
HH
HH
HH
HH
HH
HH
HH
HH
HH
HH
HH
HH
HH
HH
PRIMARY CARE
SPECIALTY CARE
EMERGENCY ASSISTANCE
HOSPITAL
LAB
DENTAL
INSURANCE
Private Healthcare Network and Services
Asiser Hospital Network • Hospital Moncloa
• Virgen de la Vega Clinic • Hospital Torrevieja• Vistahermosa Clinic • San Carlos Clinic • Jerez Clinic • Mediterraneo Clinic • Inmaculada Concepción Clinic • Montpellier Clinic • Los Naranjos Clinic • Perpetuo Socorro Clinic • Santa Isabel Clinic • Cristo Rey Clinic • El Angel Clinic • Centro Médico Teknon• Baviera Clinic • Barraquer – Ophthalmology center• Hospital Quiron – Valencia• Hospital Quiron – San Sebastian
Based on ASISA Group hospital delivery system with 13 own hospitals and selected private hospitals
Selected network with criteria of processes and standards
Previously negotiated prices Previously established
operational processes National coverage
www.foreignpatient.com 6
Private Healthcare Network and Services
Prevention and early diagnosis
Medical treatment
Asiser – Service Portfolio
Health Guidance Services
Healthy living
Medical checkups, dental, psychological
Smoking cessation programs
Diet y nutrition
Genetic diagnostics
General and all Specialized Medicine
Hospitalization units
Eye laser corrections
Dental services
Conservation of umbilical cord stem cells
Assisted Reproduction
Cosmetic surgery
Thalassotherapy
Spa
Wellness centers
Psychology and psychotherapy
Pilates
Medical advice helpline 24h/day 365/year
Telephone, SMS or e-mail appointment reminder service
Web services
www.foreignpatient.com 7
Private Healthcare Network and Services
Customer service and case management
The client is advised and directed to the most appropriate medical assistance source
www.foreignpatient.com 8
Integrated Medical Delivery Model based on
Cost Control and Traceability
No need for unnecessary transfer
Clients better convenience
Previously established prices
Uniformity of medical processes
Control of patients and cost control
Call center 24h, 365/yPrimary, home and hotel
medical assistanceOrganized and Centralized
Hospital Network
Private Healthcare Network and Services
Asiser-Foreign Patient Case ManagementAsiser was contacted by our client, requiring our urgent assistance to a patient. John Smith was working on a ship in the Mediterranean Sea, near Barcelona, when he had suffer severe finger injury. Our medical emergency team made an assessment guidance by telephone, evaluating the necessity of a surgery.
Asiser organized the medical appointment with a specialist in "Sagrat Cor", one of our hospitals in Barcelona. John Smith went through a successful surgery that required a follow-up exam in a week. However, the patient could go back to his ship after spending 24 hours in our hospital.
Review within a week ... Yes, but the ship had moved from Barcelona and John was already in Mallorca.
Asiser coordinated the follow-up appointment in our clinic in Mallorca, so that John could have the post-surgical exam available there and the medical process was completed positively.
www.foreignpatient.com 9
Private Healthcare Network and Services
Hospital direct payment model
• Poor communication between the medical provider and the payor company
• Fragmented care difficult to follow-up • Difficulty to provision and control the medical
costs
Asiser medical assistance model
• Continuous and personal communication with the patient by Asiser Medical Team
• Total patients/process traceability, constant communication between the payor company and Asiser
• Cost control and provision• Single, detailed monthly invoicing to the payor• Accurate medical and cost saving reports
www.foreignpatient.com 10
Benefit for the End User – Model Comparison
Private Healthcare Network and Services
www.foreignpatient.com 11
Accessibility Universality
Integrated delivery Transparency
Centrally managed networkAccess to all services through Asiser coordination centerAbility to adapt to client’s necessitiesContinuous update of the medical networkPreviously negotiated prices
Published and homogeneous networkPublished ratesComplete process informationClient –Provider Coordination Activity dashboards available to the payor
Unlimited and guided support for medical service delivery, providers and payor medical coordinatorsNo service exceptions due to age, preexisting conditionsNo gaps of coverage
Customer call centerCase managementComprehensive network coordinationMedical servicesBack office servicesBilling and statisticsQuality control
Asiser modelAccessibility Universality
Integrated delivery Transparency
Private Healthcare Network and Services
Interested already? Let us know.
www.foreignpatient.com 12
CONTACT INFORMATION:
Business DevelopmentDomingo Moreno dmoreno@asiser.es
Marketing and CommunicationJana Alexandrova jalexandrova@asiser.es