Post on 12-Feb-2017
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© 2016. Visa. All Rights Reserved.
December 2016
Develop your payments expertise – online. You can purchase individual courses or an entire series. View
immediately or when it’s most convenient. You have 6 months unlimited access after you enroll in the course.
You can register for any of our courses at Visa Business School. Click the course titles below to learn more
about each course, and enroll.
The online version of this document is available here.
Annual Pass. One year. One purchase.
Your enrollment in the Annual Pass gives you full access to the pre-recorded online training courses that we offer today
(over 120+ courses at a retail price of over US$2,700), plus you get immediate access to new online releases at no additional
cost, as long as you add them to your collection within the year of your enrollment. The cost is US$1,299. The Annual Pass
does not apply to “live, interactive online” courses such as Explore Dispute Reason Codes & EMV. > Learn more
US$99
New Online Courses New!
Card Profitability
12-course series, US$240
Gain a comprehensive overview of the profitability of the
payments business. This online course examines the macro-
economic environment, the value of payments and the typical
business models used within the industry. It also covers the
core components that define the economics of issuing and
acquiring.
Explore Dispute Reason Codes & EMV
3 hours, 3 days, Interactive Online, English, US$500. Not
available as part of Annual Pass.
Want to learn how to resolve the most complex dispute
scenarios? Get insight into frequently used dispute reason
codes and when to pursue compliance. You will also
discuss the application of the EMV liability shift and key
fields to identify whether the transaction is chip. In this
class, you will have an opportunity to learn while engaging
with the instructor and your peers using chat, whiteboard
and polls. This interactive online class is “live”, so you need
to attend during the scheduled time and date.
Protect the Payment System from Account Testing
45 minutes, English, US$25
Ever wonder about how account testing may affect your
business? During this webcast, Visa experts will explain
account testing and review the latest trends. They will also
outline the best practices for detecting a testing incident, as
well as the steps all parties in the payment system should
follow to respond. The webcast is a replay of the Visa webinar
that was held during September 2016.
Incremental and Estimated Authorization Rule
Changes
60 minutes, English, US$25
Are you ready? In April 2017, there will be new changes to
the rules for incremental and estimated authorizations.
Find out how new data will help with authorization holds.
Learn which merchants have new rights to estimated and
incremental authorizations. Understand the length of time
an authorization is valid.
ONLINE LEARNING – CHOOSE WHEN AND WHERE TO LEARN
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© 2016. Visa. All Rights Reserved.
All Available Online Offerings
Acquiring & Acceptance
Learn what it takes to build a profitable acquiring business. Courses focus on key fundamentals such as merchant sales
and acquisition, transaction processing, risk management, and marketplace dynamics.
Acquirer Business Fundamentals
9 course series, English, US$180
Learn what it takes to run an acquirer business and how to develop a profitable merchant network. This bundle of 9 online courses
provides a high level overview of the strategies and key considerations required to be an effective acquirer. Each course in the
series is 10-35 minutes in length. You can also purchase the 9 courses individually if you prefer.
Role of the Acquirer - describes the acquirers’ participation in the Visa payment process
Acquirer Profitability - focuses on business drivers, revenues, expenses
Sales & Acquisitions - addresses market segmentation, new merchant review and setup
Authorization, Clearing & Settlement - offers a quick overview of the transaction process
Chargeback Basics for Acquirers - defines chargebacks, reviews the chargeback lifecycle, addresses copy requests,
identifies best practices for minimizing chargebacks
Merchant Fraud Prevention - identifies the different types of merchant fraud, the indications that it may be happening in
your organization and best practices
Emerging Technologies - explains how payWave and Visa Easy Payment Service (VEPS) work and the benefits they offer
to acquirers, merchants and customers
Merchant Monitoring - addresses how to monitor new merchants, the types of reports that help spot fraudulent activity
Merchant Retention - discusses the importance of having a merchant retention strategy
Acquirer Profitability
20 minutes, English, US$25
Learn about acquirer business drivers, revenues, and expenses. This 20 minute online course also addresses the considerations and
challenges that impact acquirer profitability both positively and negatively. It covers the major revenue and expense drivers as well
as the primary risk and challenges acquirers face today. This course is also available in the bundled course called Acquirer
Business Fundamentals.
Authorization, Clearing, and Settlement
10 minutes, English, US$25
Learn about the transaction process. This ten minute online course details what happens during each transaction phase, the players
involved and the processing methods used. You will learn about the three transaction processes as well as dual-message and
single-message processing. This course is also available in the bundled course called Acquirer Business Fundamentals.
Card-Absent Merchant Payment Acceptance
30 minutes, English, US$25
This 30 minute online course covers Visa payment acceptance in the card-absent environment. The course covers the best
practices needed to ensure the cardholder and transaction are legitimate. This knowledge will help you train your merchants on
how to optimize payment acceptance strategies, handle recurring transactions, and reduce fraud losses. This course is included in
the bundled course called Understanding Merchant Acceptance.
ONLINE LEARNING – CHOOSE WHEN AND WHERE TO LEARN
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© 2016. Visa. All Rights Reserved.
Card-Present Merchant Payment Acceptance
20 minutes, English, US$25
This 20 minute online course covers Visa card acceptance at the point of sale. It provides best practices on how to process Visa
payments and prevent fraud losses, and discuss card recovery. This knowledge will help you train your card-present merchants to
take reasonable steps to assure that the card, cardholder, and transaction are legitimate. This course is included in the bundled
course called Understanding Merchant Acceptance.
Chargeback Basics for Acquirers
20 minutes, English, US$25
Understand the basics of chargebacks including the chargeback lifecycle and best practices for minimizing exposure. This 20
minute online course walks you through why chargebacks occur and touches on when chargeback rights do not apply. It also
explains Visa chargeback monitoring tools. This course is included in the bundled course called Acquirer Business Fundamentals.
Emerging Technologies
20 minutes, English, US$25
See how payWave and Visa Easy Payment Service (VEPS) work and the benefits they offer acquirers, merchants and customers. This
20 minute online course also provides an overview of mobile point-of- sale (mPOS) and how this new technology affects the
acquirer business model. This course is included in the bundled course called Acquirer Business Fundamentals.
Merchant Acceptance Fundamentals
20 minutes, English, US$25
This 20 minute online course teaches the core rules that Visa merchants must apply at the point of sale. It also provides an
overview of the major components of transaction processing. This knowledge will help you train your merchants to properly apply
the Visa rules, enabling them to operate more effectively and ensure customer satisfaction. This course is included in the bundled
course called Understanding Merchant Acceptance.
Merchant Fraud Prevention
20 minutes, English, US$25
Learn about the common types of merchant fraud and the best practices to mitigate fraud loss. This 20 minute online course walks
through an explanation of how particular scams work, examples of the scam in action, and indicators that it could be happening in
your organization. This course is included in the bundled course called Acquirer Business Fundamentals.
Merchant Monitoring
20 minutes, English, US$25
Learn how to monitor new merchants and the ways to spot and deal with suspicious new merchant activity. This 20 minute online
course explains why it’s important to monitor new merchants and reports and data that you can use as acquirers to monitor
merchant activity. It also provides best practices for ongoing merchant monitoring, such as conducting periodic reviews, site
inspections, and monitoring websites. This course is included in the bundled course called Acquirer Business Fundamentals.
Merchant Retention
15 minutes, English, US$25
Understand the importance of having a merchant retention strategy. This 15 minute online course explains how to measure
retention performance by using Key Performance Indicators or KPI’s, and the critical role merchant communication and support
plays in retaining merchants. This course is included in the bundled course called Acquirer Business Fundamentals.
Role of the Acquirer
10 minutes, English, US$25
Understand the key role acquirers play in the Visa payment process. This ten minute online course provides an overview of the
payment scheme model, the acquirers’ role in the model process and the partnerships and operations involved in the acquirer
business. This course is included in the bundled course called Acquirer Business Fundamentals.
ONLINE LEARNING – CHOOSE WHEN AND WHERE TO LEARN
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© 2016. Visa. All Rights Reserved.
Sales and Acquisitions
20 minutes, English, US$25
Understand the merchant sales and acquisition process from a business perspective. This 20 minute online course addresses
market segmentation, new merchant review and setup. It also emphasizes the importance of providing ongoing support for
established merchants. This course is included in the bundled course called Acquirer Business Fundamentals.
Understanding Merchant Acceptance
3 course series, 1-hour, English, US$60
Learn Visa’s payment acceptance rules and procedures that must be applied in the card-present and card-absent sales
environment. This series of courses can also be purchased individually. This knowledge will help you to train your merchants how to
do it right the first time and every time at the point of sale. You can purchase the 3 modules individually if you prefer. They are 20
minutes in length:
Merchant Acceptance Fundamentals - teaches the core rules that Visa merchants must apply at the point of sale.
Card-Present Merchant Payment Acceptance - teaches Visa card acceptance at the point of sale.
Card-Absent Merchant Payment Acceptance - teaches Visa payment acceptance in the card-absent environment.
Card Strategy & Management
Learn how to create, launch, manage, and market profitable card programs. Then test your portfolio and lifecycle
management strategies in the simulation competitions at our special events.
Build an Effective Card Portfolio (Formerly Card Program Management – Level 1)
12 course series, English, US$240
Learn the impact of cards on retail banking and how to set up a card program for long-term success. You will explore the
interdependencies of issuers and acquirers, and how to use technology to achieve the best outcomes. Get the latest insights and
industry guidance from payments expert, Peter Hall from Intuition International.
The Role and Value of Payments Cards and Consumer Banking
Issuing Fundamentals Acquiring Fundamentals
Transaction Life Cycle The Role of Outsourcing
Profitability Credit Risk
Fraud Risk Cardholder Communication
The Changing Payments Landscape
ONLINE LEARNING – CHOOSE WHEN AND WHERE TO LEARN
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© 2016. Visa. All Rights Reserved.
Card Profitability
12 course series, English, US$240
Gain a comprehensive overview of the profitability of the payments business. This online course examines the macro-economic
environment, the value of payments and the typical business models used within the industry. It also covers the core components
that define the economics of issuing and acquiring. Get the latest insights and industry guidance from payments expert, Peter Hall
from Intuition International.
The Macro Economic Environment The Role and Value of Payments
Profitability Principles and Models Measure to Manage
Debit Profitability Credit Profitability
Prepaid Profitability Acquiring Profitability
Pricing for Profit Portfolio Management
Market Factors that Influence the P&L Potential Impact of Regulations
Credit Risk Management for Existing Accounts
1 course, 40 minutes, English, US$25
The right tools and strategies helped you acquire the most profitable credit card customers. Now it’s time to take a look at the
power of behavioral scorecards. These analytical tools can help you better manage risk and attrition through effective account
management strategies. Elina Rodriguez, an expert in the field of scorecard development and implementation, shares insights on
what you should consider when developing and utilizing behavioral scorecards.
Credit Risk Management for New Accounts
1 course, 45 minutes, English, US$25
The profitability of your portfolio depends on how well you manage the credit risk for new accounts. In this online course, you will
receive an overview of credit risk, the importance of managing this risk, and how scorecards (analytical tools) can help you identify
the most trust-worthy applicants.
Scorecard Monitoring and Validation
1 course, 35 minutes, English, US$25
Learn about the importance of monitoring and tracking scorecards and how to evaluate their performance. Elina Rodriguez, an
expert in the field of scorecard development and implementation, will take you behind the scenes and share sample scorecard
monitoring and validation reports, as well as provide tips on how to interpret them.
Strategies for Driving Card Portfolio Growth (Formerly Card Program Management – Level 2)
11 course series, English, US$220
Managing the growth of your card program is critical to its success. In this online series, industry expert Peter Hall discusses
marketing and channel management strategies, loyalty and reward programs, and how to get more value through partnership
marketing. He also addresses the importance of metrics, lending, pricing, and how to best manage the customer experience.
1. Performance Management
2. Partnership Marketing (Co-Branding and Affinity Products)
3. Driving Credit Usage
4. Driving Debit Usage
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© 2016. Visa. All Rights Reserved.
5. Subprime Lending and Risk Based Pricing
6. Re-Engineering the Collateral
7. New Tactics in Profitability
8. Sub-segmentation
9. Managing the Customer Experience
10. Loyalty and Retention
11. State of the Industry
Understanding Interchange
45-minute course, English, US$50
Get an overview of interchange, including what it is and how it works, why it is important to the payment system and how its
effectiveness is measured. This 45-minute online course also briefly reviews the global regulatory environment and the impact of
regulation on interchange.
Visa Debit Product Manager Certification Program
2-3 hours, English, Spanish, US$25
This course offers a comprehensive review of key industry best practices that make up a successful Debit Program. Covering all
aspects of the Product Managers role in building an effective Debit program strategy, this course is a must for both new and
established Product Managers who are looking to strengthen and expand their Debit Portfolio. Also available in Spanish.
Visa Global Challenge 2016
10-week online learning event and simulation competition, English, US$600 per team
Team-based event. Learn value payment skills and then test your knowledge in the online simulation competition. Compete with
teams around the world to see who can build the most profitable payments portfolio over a 5-year period, in 10 weeks. Each team
will spend approximately 1-2 hours per week learning, collaborating, and entering their decisions into the online simulation.
Digital Solutions
Get acquainted with Visa Digital Solutions. Become well-versed in the tools you need today to create, manage and
accept secure digital payments in-store, online or in-app.
Digitizing the Cardholder Experience
20-minute course, English, US$25
Learn how to create a digital payment center for your cardholders. This online course highlights the steps that issuers can use to
build an integrated cardholder experience that drives instant card issuance, consumer activation, and usage to a consumer in less
than one day.
Driving Card Usage with Visa Checkout
30-minute course, English, US$25
Learn how Visa Checkout can grow your brand in digital commerce. This online course walks through the marketing tools and
strategies that issuers can use to promote their brand within the Visa Checkout consumer experience. The webcast is intended to
help issuers better understand how Visa Checkout works and how it can be successfully promoted to their cardholders in order to
achieve top of wallet status in digital commerce.
ONLINE LEARNING – CHOOSE WHEN AND WHERE TO LEARN
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© 2016. Visa. All Rights Reserved.
Staying Top of Wallet with Digital Payments
20-minute course, English, US$25
Learn how to maintain top of wallet in today’s digital payment space. This course focuses on multiple strategies that you can use to
stay top of mind with consumers – in both the digital world and physical environment. We’ll explore who the competition is, how to
develop a digital payment strategy, and five tactics you can use to drive top of mind behavior.
Visa Digital Solutions
20-minute course, English, US$25
Learn how Visa’s latest technologies are shaping the way we shop, pay and get paid globally. This 30 minute online course explores
the many ways in which Visa is creating new, innovative commerce experiences and driving the shift to mobile and digital
payments.
Disputes
Sharpen your dispute resolution skills. Expand your understanding of Visa rules, chargeback reason codes, and case
filings. Also learn how to use Visa Resolve Online to manage the dispute process.
Ask the Experts - EMV Liability Shift
1 live online session, 90 minutes, English, US$50, For U.S. Clients
Do you have questions about the EMV liability shift? Get answers to your questions from Visa dispute experts, Eddie Sheehan and
Brian Hamilton. They will give you an update on the status of the EMV migration and answer your questions. This new online
discussion session takes place at different times throughout the year.
Arbitration
30-minute course, English, US$25
Learn ins and outs of the Arbitration process. This 30 minute online course expands on specific circumstances under which
Arbitration is available to an issuer or acquirer after all dispute cycles have been completed. The course provides a step-by-step
explanation of the Arbitration process including pre-Arbitration, and recommended best practices for proper Arbitration
management. This course is included in the bundled online course called Understanding Dispute Resolution. Also available in
Spanish and Portuguese.
Authorization Errors, Reason Codes 70, 71, 72, 73, 77, and 78
30-minute course, English, US$25
Become a pro at resolving authorization error related disputes. This 30 minute online course highlights the Visa chargeback and
representment requirements for reason codes 70, 71, 72, 73, 77, 78. The course is aimed at providing learners with an in-depth
understanding of the different types of authorization error related disputes that can occur and the key requirements that must be
considered. This course is included in the bundled online course called Understanding Dispute Resolution. Also available in Spanish
and Portuguese.
Cancelled or Returned Goods or Services, Reason Codes 41 and 85
30-minute course, English, US$25
Looking to enhance your dispute resolution skills? This 30 minute online course explains the what, why, who, how, and when
behind chargeback and representment requirements for Reason Code 41: Cancelled Recurring Transactions and Reason Code 85:
Credit Not Processed. This course is included in the bundled online course called Understanding Dispute Resolution. Also available
in Spanish and Portuguese.
ONLINE LEARNING – CHOOSE WHEN AND WHERE TO LEARN
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© 2016. Visa. All Rights Reserved.
Chip Impacts on Other Chargebacks (U.S.)
80-minute course, English, US$50
Gain greater expertise in assessing the potential impact of specific chargeback reason codes that apply to all chip transaction
disputes regardless of product type or Cardholder Verification Method (CVM). The course includes real-world chip-initiated
transaction disputes that require participants to practice skills critical in the back-office chargeback environment.
Compelling Evidence Rule Changes October 2015
45-minute course, English, US$25
Learn about the compelling evidence rule changes effective October 2015. This 45 minute online course highlights the additional
types of compelling evidence that are allowed in specific scenarios, as well as the new representment rights for acquirers when
dealing with airlines and digital goods. It also covers the new issuer certification requirements. This course also reviews various
transaction examples and gives you an opportunity to decide if the evidence provided is compelling.
Compliance
30-minute course, English, US$25
Learn how to resolve a rule violation that is not covered under Visa’s chargeback rights. This 30 minute online course describes
how Visa’s legal compliance process works when there is a Visa rule violation, no existing chargeback or representment right, and
an acquirer or issuer has incurred or will incur a financial loss as a direct result of the violation. The course covers compliance
initiation steps, filing procedures and timeframes, as well as some of the most common compliance violations cited. This course is
included in the bundled online course called Understanding Dispute Resolution. Also available in Spanish and Portuguese.
Dispute Training for Beginners
2 hour course, English, Multiple languages, US$50
Learn the requirements of the chargeback framework and what it takes to manage disputes within a bankcard center. This 2 hour
online course provides a step-by-step guide of the chargeback process and covers the operating rules that issuers and acquirers
must follow. It also provides a look at several case studies, giving you a chance to follow the reasoning and progress of a
chargeback through each stage of the cycle. Also available in Spanish and Portuguese.
EMV Liability Shift - Dispute Resolution (U.S. Only)
30-minute course, English, US$25
Understand the guidelines that both issuers and acquirers can use when handling the chargeback situations that may occur as a
result of the October 2015 EMV Liability Shift. This 30 minute online course discusses the data elements, specific conditions, and
reason codes to consider in a legitimate EMV liability shift dispute. Throughout the course you will have a chance to practice
evaluating and responding to real-life scenarios.
Explore Dispute Reason Codes & EMV
3 hours, 3 days, Interactive Online, English, US$500. Not available as part of Annual Pass.
Want to learn how to resolve the most complex dispute scenarios? A Visa Business School trainer will provide insight into
frequently used dispute reason codes and when to pursue compliance. They will also discuss the application of the EMV liability
shift and key fields to identify whether the transaction is chip. In this class, you will have an opportunity to learn while engaging with
the instructor and your peers using chat, whiteboard and polls. This interactive online class is “live”, so you need to attend during
the scheduled time and date.
Fraudulent Transactions, Part 1, Reason Codes 57, 62, and 93
30-minute course, English, US$25
Seize the opportunity to learn more about Fraudulent Transactions chargebacks. This 30 minute online course highlights the Visa
chargeback and representment rules for Reason Codes 57: Fraudulent Multiple Transactions, 62: Counterfeit Transaction, and 93:
ONLINE LEARNING – CHOOSE WHEN AND WHERE TO LEARN
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Merchant Fraud Performance Program. This course is included in the bundled online course called Understanding Dispute
Resolution. Also available in Spanish and Portuguese.
Fraudulent Transactions, Part 2, Reason Codes 81 and 83
30-minute course, English, US$25
Get up to speed on handling Fraudulent Transactions chargebacks. This 30 minute online course offers a conceptual framework for
understanding chargeback Reason Codes 81: Fraud-Card Present Environment and 83: Card-Absent Environment. The course
explains the requirements for each reason code and offers practical recommendations for making accurate and timely dispute
resolution decisions. Real-life case examples are included to help clarify key points. This course is included in the bundled online
course called Understanding Dispute Resolution. Also available in Spanish and Portuguese.
Introduction to Chargebacks and Representments
30-minute course, English, US$25
Learn the fundamentals of dispute resolution. This 30 minute online course describes some of the most common dispute issues
that analysts face today. This course provides a big picture view of how chargebacks and representments fit in the overall
chargeback cycle, processing timeframe requirements, and tips for acquirers on how to help their merchants prevent disputes. This
course is included in the bundled online course called Understanding Dispute Resolution. Also available in Spanish and Portuguese.
Non-Receipt of Goods or Services, Reason Codes 30 and 90
30-minute course, English, US$25
Stay up-to-date on the latest dispute resolution rules for Non-Receipt of Goods or Services, Reason Codes 30 and 90. This 30
minute online course explains the chargeback and representment requirement fundamentals for Reason Code 30: Services Not
Provided or Merchandise Not Received, and Reason Code 90: Non-Receipt of Cash of Load Transaction Value at ATM or Load
Device. This course is included in the bundled online course called Understanding Dispute Resolution.
Also available in Spanish and Portuguese.
Not as Described or Defective Merchandise, Reason Code 53
30-minute course, English, US$25
Learn more and do more when it comes to Reason Code 53. This 30 minute online course explains the basic requirements that
issuers and acquirers must follow when processing a chargeback or representment for a Not as Described Merchandise, Reason
Code 53 dispute. This course is included in the bundled online course called Understanding Dispute Resolution.
Also available in Spanish and Portuguese.
October 2015 Travel and Entertainment Dispute Rule Changes
15-minute course, English, US$25
Review the Travel and Entertainment (T&E) rule changes effective 16 October 2015. This 15 minute online course highlights the
changes in four major categories: Full and Partial Prepayments, Guaranteed Reservations, Damages, and Proper Disclosure. This
information can help back office staff update their internal dispute resolution processes and resources to meet the new rule
changes.
Processing Errors, Reason Codes 74, 76, 80, 82 and 86
30-minute course, English, US$25
Learn what to do when a processing error dispute comes your way. This 30 minute online course highlights the Visa chargeback
and representment requirements for Reason Codes 74: Late Presentment, 76: Incorrect Currency, 80: Incorrect Transaction Amount
or Account Number, 82: Duplicate Processing and 86: Paid By Other Means. This course is included in the bundled online course
called Understanding Dispute Resolution. Also available in Spanish and Portuguese.
ONLINE LEARNING – CHOOSE WHEN AND WHERE TO LEARN
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© 2016. Visa. All Rights Reserved.
Recognition Issue, Reason Code 75
30-minute course, English, US$25
Learn how to efficiently and effectively resolve transaction recognition disputes. This 30 minute online course describes the
chargeback and representment requirements that apply when a cardholder does not recognize the transaction and a good faith
effort has been made to assist the cardholder in identifying the transaction by the issuer. This course is included in the bundled
online course called Understanding Dispute Resolution. Also available in Spanish and Portuguese.
Understanding Dispute Resolution (Updated with October 2015 Release Enhancements)
11 course series, English, Spanish, Portuguese, US$220
Build your understanding of chargeback, representment, compliance and arbitration. This course provides an overview of the
dispute resolution process and will help you get up-to-speed on reason code definitions and when to apply them. It also discusses
chargeback changes and the latest requirements from the October 2015 rule changes. This bundled course consists of 11 courses.
You can purchase them individually, or complete the entire series. Also available in Spanish and Portuguese.
1. Introduction to Chargebacks and Representments
2. Non-Receipt of Goods or Services, Reason Codes 30 and 90
3. Cancelled or Returned Goods or Services, Reason Codes 41 and 85
4. Not as Described or Defective Merchandise, Reason Code 53
5. Authorization Errors, Reason Codes 70, 71, 72, 73, 77 and 78
6. Processing Errors, Reason Codes 74, 76, 80, 82 and 86
7. Fraudulent Transactions Part 1, Reason Codes 57, 62, 93
8. Fraudulent Transactions, Part 2, Reason Codes 81 and 83
9. Recognition Issue, Reason Code 75
10. Pre-compliance and compliance processes, including filing procedures, timeframes, and violations
11. Pre-arbitration and arbitration process, including SMARTT model, filing procedures, best practices, timing, and fees for
withdrawing cases
Understanding Visa Claims Resolution (VCR)
15-minute course, English, Spanish, Portuguese, Free
Get up to speed on Visa’s latest effort to streamline the dispute resolution process. This quick course introduces you to the new
Visa Claims Resolution (VCR) initiative and how it will help simplify the dispute process and reduce associated time and costs. Find
out how VCR works from start to finish, the key benefits of using it, and important release dates. Also available in Spanish and
Portuguese.
Visa Claims Resolution (VCR) Business Process Flows
Length varies as it is interactive, English, Free
Learn how the Visa Claims Resolution (VCR) business processes bring greater efficiencies to your organization. During the course, a
Visa expert will walk you through VCR’s two new business process workflows: “allocation” for fraud and authorization issues and
“collaboration” for consumer disputes and processing errors, as well as the response timelines and processing considerations for
each.
Visa Resolve Online (VROL) - Overview
15-minute course, English, US$25
You must respond quickly to cardholder disputes to reduce losses. Visa Resolve Online helps you reduce processing times and
improve the accuracy of dispute information. This course introduces you to the features of Visa Resolve Online. It also provides
information about how to implement Visa Resolve Online.
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Visa Resolve Online (VROL) Basics for Visa DPS
30-minute course, English, Free
Get an overview of the Visa Resolve Online (VROL) system and how to inquire about cardholder transactions.
Visa Resolve Online October 2015 Business Release Overview
20-minute course, English, Free
Are you wondering what changed in Visa Resolve Online for the October 2015 Business Release? This short online course explains
the new collaboration feature, changes to transaction inquiry and other miscellaneous changes; as well as the updates to
questionnaires, case folders, and reports.
Working Chip Card Disputes
45-minute course, English, US$50
Get a high-level overview of chip payment processing. This 40 minute online course covers the what, why, and how of chip
technology. The real-world scenarios give you an opportunity to practice critical chargeback skills. This course also discusses the
EMV Liability Shift and who holds financial responsibility for counterfeit, point-of-sale transactions.
Network
Seize the opportunity to explore the world of VisaNet. Find out how VisaNet works and the parties involved. Also
learn about interchange, stand-in processing, and Edit Package usage.
Edit Package Fundamentals
2½ hour course, English, US$50
Learn how to install and use Edit Package (Release 4.0) for Windows. This online course provides demonstrations, step-by-step
instructions, and addresses several frequently asked questions. It will help you understand where the Edit Package fits within the
VisaNet system, as well as how to install, use, and process outgoing and incoming files.
VisaNet Overview
1 hour course, English, US$50
Understand how VisaNet delivers on Visa’s promise of secure, reliable payments. This one-hour online courses explains the role
that various participants play in a typical VisaNet transaction and how they connect to VisaNet. This course also describes the
authorization, clearing, and settlement process as well as the steps involved in dual-message and full-financial processing.
Operations
From managing authorizations, to billing statements, to new Visa rules. Learn everything you need to know about
Visa’s operational systems and processes to help you run your business more efficiently.
Boost Your Authorization Approval Rates, Customer Satisfaction and Profitability
30-minute course, English, Free
Want to improve your authorization performance? This 30 minute online course focuses on the steps that issuers can take to strike
a balance between higher approval rates and optimal risk management, which can help improve customer satisfaction and
increase revenue. This course provides a high-level overview of the authorization landscape and transaction process, as well as the
opportunities and tools available to help optimize your approval strategies.
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© 2016. Visa. All Rights Reserved.
Critical Steps to Launch a Card Program
20-minute course, English, US$25
Get a big picture look at what it takes to launch a card program and the recommended steps to make it successful. This 20 minute
online course analyzes your institution’s capability and retail strategy. It guides you through a 4-phase launch plan and emphasizes
the importance of planning and project management. It also introduces a strengths, weaknesses, opportunities and threats (SWOT)
analysis that you can use to evaluate internal and external factors that can impact your new product launch. This course is included
in the Fundamentals of Visa Business bundled courses.
Diving into Visa Billing Statements – Updated!
60-minute course, English, Spanish, Portuguese, Free
Learn how to access Visa billing statements, how to read and research billing items, and how invoice amounts are paid. This online
course introduces you to the basics of accessing your Visa invoice. It will also help you understand the detailed sections of your
invoice and how to find more information on specific billing lines. You will also learn about the Visa billing cycle, the basics of
settlement hierarchies, and how fees for different entities are paid. There is a quick self-check quiz at the end of each key topic
area. Also available in Spanish and Portuguese.
eMIQ Overview (Brazil, LAC)
2 hour course, English, Free
Customers in Brazil who need to add a BIN or make configuration changes to an existing BIN use the online Electronic Member
Information Questionnaire, or eMIQ application to request changes. This 2 hour online course explains how to use the eMIQ
application and gives specific field-level help for completing the Dual ~ Issuer Bin Installation /Update form.
Also available in Portuguese.
Fundamentals of Visa Business
8-course series, English, US$160
Get an introduction to Visa, VisaNet and the overall payment system. This series of online courses focuses on payment card
business fundamentals including credit and debit card revenue and costs, Visa products, and digital solutions. It also covers
launching a card program and managing associated credit risks. Each course in the series is 30-45 minutes in length. You can also
purchase any of the courses individually if you prefer.
1. Introduction to Visa provides a high level overview of Visa - where it has been and where it is going.
2. Revenue and Costs addresses the drivers of profitability and how to influence them in your business.
3. Payment Card Basics covers the fundamentals of the payment card business.
4. Visa Products explains the features, benefits and target audience for consumer products, prepaid cards, partnership
programs, and business and corporate solutions.
5. Critical Steps to Launch a Card Program provides a big picture look at the environment you will be operating in, your
bank’s capability and your retail banking strategy.
6. Payment Device Design Approval explains the card design and approval process so you can effectively plan your card
production.
7. Managing Credit Risks discusses the risks involved in launching and running a card program.
8. Digital Solutions introduces the new technologies that are shaping the way we shop, pay and get paid globally.
Global Customer Assistance Services (GCAS) 101
15-minute course, English, Free
This course highlights the services available under the Global Customer Assistance Services (GCAS) program. This worldwide
support network provides issuers and cardholders with quick and reliable access to emergency services, general information and if
necessary, acts as a gateway to card benefit service providers 24/7/365.
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© 2016. Visa. All Rights Reserved.
Incremental and Estimated Authorization Rule Changes
60 minutes, English, US$25
Are you ready? In April 2017, there will be new changes to the rules for incremental and estimated authorizations. Find out how
new data will help with authorization holds. Learn which merchants have new rights to estimated and incremental authorizations.
Understand the length of time an authorization is valid. Visa experts Seth Friedman and Martyn Selman will explain the changes in
detail and provide applicable examples.
Introduction to U.S. EMV Chip
15-minute course, English, US$25
With more than 2.4 billion chip cards across the world, it is important for all us to understand why and how the chip card works.
This 17 minute course explains where card fraud occurs, how the chip helps reduce fraud, and how Visa helps fight security from
every angle. This course also guides you through the basics of chip implementation and the resources available to help merchants.
This course is a good introduction to EMV (the technology that is commonly referred to as “chip cards”) and the EMV Liability Shift
(rules on who is financially responsible should a fraudulent transaction take place).
Introduction to Visa
20-minute course, English, US$25
Learn all about Visa - where it has been and where it is going. This 20 minute online course explains VisaNet and introduces Visa’s
range of products and services, how the overall payment system works, and fraud/risk reduction strategies. It also provides a big
picture look at digital solutions. This course is included in the Fundamentals of Visa Business bundled courses.
Introduction to Visa Debit Processing Services
30-minute course, English, US$50
Get an overview of who Visa Debit Processing Services (DPS) is. In addition, participants will walk through basic transaction flows
and learn about additional products and services provided by Visa DPS.
Moving Beyond the Six Digit BIN
20-minute course, English, Free
Learn what Visa is doing to manage the existing supply of Bank Identification Numbers (BIN) and the proposed changes and
strategies to improve the supply of numerics. This 20 minute online course explains the industry issue of depleted BINs and the
long-term strategies promoted by the International Organization for Standardization (ISO). It also describes how BINs are set up
today and what Visa is doing to manage the current supply. You will also learn about the proposed short and long term strategies
and how you can provide feedback on any impacts the proposed changes may have on your organization.
Optimize Your Authorization Decisioning through Reduced Risk Exposure
30-minute course, English, US$25
Increase your approval performance through proven fraud mitigation strategies. This 30 minute online course focuses on best
practices that issuers can apply today to strike a balance between higher approval rates and optimal risk management, which in
turn can result in greater customer satisfaction and increased revenue.
Payment Card Basics
20-minute course, English, US$25
Understand the fundamentals of the payment card business. This 20 minute online course addresses the needs of your customers
and how payment cards address those needs. It defines and positions credit and debit cards, details how cards fit with retail
banking and describes compelling reasons institutions get involved in the card issuing business. This course is included in the
Fundamentals of Visa Business bundled courses.
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© 2016. Visa. All Rights Reserved.
Payment Device Design Approval
30-minute course, English, US$25
Want to know about the card design and approval process so you can effectively plan your card production? This 30 minute online
course provides you with the key points to consider during the card design phase and the steps to make your design a reality. It
walks you through the features of the card design approval system and then showcases Visa card examples. This course is included
in the Fundamentals of Visa Business bundled courses.
Revenue and Costs
20-minute course, English, US$25
Learn about the drivers of profitability and how to influence them in your business. This 20 minute online course identifies the main
revenue and expenses for each of the five members in the payment cycle and also explains the revenue and costs program for
debit and credit cards. This course is included in the Fundamentals of Visa Business bundled courses.
Settlement Basics for Debt
45-minute course, English, US$50
Learn the basics of the Visa DPS settlement process and concepts, along with the steps a financial institution will take to perform
daily settlement. This course will provide the participant with the basic knowledge of Visa DPS settlement that is needed to pair
with their own internal reconciliation functions.
U.S. EMV Chip Transaction Processing
30-minute course, English, US$25
Understand what technology is involved when issuing chip and how to prevent any interoperability problems. This 30 minute
course will guide you through how EMV chip technology works, the protection it provides, and the best practices to consider to
help reduce complexity, cost, and time-to-market. You will also learn about key management, business drivers, and liability shift
rules. This course also explains how to authenticate chip cards and verify card holders.
U.S. Quarterly Operating Certificate Filing (U.S.)
15-minute course, English, Free
Learn how to file a U.S. Quarterly Operating Certificate. This 15 minute course provides an overview of what it is and the steps you
will take to access the system and file. This course also covers best practices and where to go for more information. It also includes
access to two helpful resources: VOL QOC Quick Start Guide, and Operating Certificate Instructions.
Using the Online Member Invoice (OMI) Portal
20 minutes each, English, Free, For U.S. and Canada only
The new Online Invoice Portal (OIP) gives Visa clients in the United States and Canada improved online access to their Visa
invoices. OIP replaces the Online Member Invoice (OMI) application and offers improved functionality. This course provides
information about how to access and use OIP to view and retrieve your Visa invoices.
Using ATM Campaign Manager
4 courses, 1.5 hours total, English, US$50
Expand your institution’s marketing campaigns to your terminals via ATM Campaign Manager. Within this four part series you will
learn how to utilize ATM Campaign Manager to create, distribute and manage ATM advertising campaigns to easily market new
products and services to cardholders who use your ATMs.
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© 2016. Visa. All Rights Reserved.
Visa Chip Bytes Webcast Series: Help U.S. Clients Migrate to Chip Technology
Several courses, 10-15 minutes each, English, Free
Visa Chip Bytes is a series of webcasts that will help both issuance and acceptance stakeholders support the migration of chip in
the U.S. These brief courses (10 minutes each) provide a quick update on new or key activities associated with chip migration. You
will learn about topics such as terminal configuration, when to test, card procurement, and guidelines for merchants. You can
access this series and other chip information publicly at this website.
Visa Products
30-minute course, English, US$25
Get up to speed on Visa products. This 30 minute online course explains the features, benefits and target audience for consumer
products, prepaid cards, partnership programs, and business and corporate solutions. This course is included in the Fundamentals
of Visa Business bundled courses.
VisaNet Operations Management
11 course series, English, Spanish, Portuguese, US$220
Learn about VisaNet, the value of an effective authorization strategy in managing risk, and the benefits of a streamlined clearing and settlement processes. This online course delivers the information you need to help improve customer satisfaction and loyalty while increasing program profitability. It consists of 11 segments. Each segment is 30-45 minutes in length. This series is also available in Spanish and Portuguese.
VisaNet® Global Processing Authorization Processing Basics
Authorization Risk and Customer Service Basics
Stand-in Processing (STIP)
Card and PIN Verification Services
Verified by Visa
Clearing System Overview
Currency Conversion
Introduction to Interchange Reimbursement Fees (IRF)
How Visa Settlement Works
Visa Settlement Reports and Reconciliation
Risk
Stay up-to-date on the latest fraud and risk reduction strategies. Learn about current scams plus fraud and risk
management tools and tactics available to issuers, acquirers, and merchants.
A Look Inside PCI DSS v3.2
45 minutes, English, Free
Are you responsible for securing cardholder data? This online course outlines what to expect with the latest release of the Payment
Card Industry (PCI) Data Security Standards (DSS). You will learn about the key changes and dates associated with Version 3.2, as
well as impacts to Visa compliance programs.
Containment and Remediation of Security Breaches
45-minute course, English, US$25
In this 45 minute online course we’ll examine the “cyber attack kill chain” to identify the process attackers take to breach networks
and what you can do to prevent compromise at each phase. We’ll review a merchant case study to demonstrate why a breach
occurred, and how you can avoid these types of mistakes. We will also take an in-depth look at containment, eradication and
remediation measures to consider. Want to tackle cyber thieves straight on, view this online course.
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© 2016. Visa. All Rights Reserved.
Data Security Basics for Small Merchants
40-minute course, English, US$25
Don’t let your small business merchants put their critical data at risk! This 40 minute online course provides an in-depth look at the
controls and actions that today’s small business merchants need to address the latest data security challenges and protect their
business and customers from data thieves. The primary goal of this course is to help small merchants become more active in
building and sustaining a culture of data security.
Detecting and Reporting a Common Point of Purchase
60-minute course, English, US$25
This replay of a live webinar from March 2016 is intended to help issuers identify and report common points of purchase for data
compromise events. The webinar briefly reviews the data compromise cycle and highlights the Visa security pillars that address
data compromise. It also covers the new forms and tools required for reporting data compromised at a common point of
purchase.
eCommerce Fraud: Tips and Tools to Manage Your Merchant Fraud Risk
30-minute course, English, US$25
Help your merchants build a reliable risk management system to protect their eCommerce business. This 30 minute online course
serves as a playbook for how acquirers can train merchants to build a reliable fraud prevention system. It covers the use of robust
internal files, intelligent transaction controls, and the tools and best practices that merchants needs to accurately review orders,
screen appropriately, and identify suspicious activities.
Fraud Prevention Strategies for Retail Transactions
30-minute course, English, US$25
Help merchants spot fraud schemes that can impact their business. This 30 minute online course discusses how merchants, both
card present and card not present, can identify and avoid fraud. The course is designed to help merchants better understand
common methods of fraud and how to protect themselves.
Fraud Risk Strategies: August 2016 Webinar Replay
Want to learn more about the fraud landscape and how you can benefit from effective authorization rules strategies? This course is
a replay of the Fraud Risk Strategies webinar offered in July and August of 2016, where four Visa experts discussed timely fraud risk
strategies, EMV and chargeback policy updates, as well as fraud characteristics issuers should be familiar with for the Brazil market.
Guarding Against Card-Not Present (CNP) Fraud
40-minute course, English, US$25
With card not present (CNP) transactions on the rise, protecting against fraud risk is more important than ever. E-commerce sales
is projected to reach 3.5 trillion dollars in 2019. Although this is great for the industry, it is also an opportunity for fraud. Join us for
an informative look at CNP and mobile trends, as well as best practices for mCommerce fraud strategy. This course is a replay of
the live webinar in September 2016.
Identifying and Mitigating Threats to eCommerce Payment Processing
30-minute course, English, US$25
Do you handle or manage risk investigations and compromises? This 30 minute course provides an overview of cybercrime, and
shares examples of code and chatter that some cyber criminals use. You will also get a look at some of the top attacks that can
lead to your data being exposed on the web. We will discuss the Payment System Risk (PSR) group at Visa, and how they handle
threats to ecommerce merchants and other entities that process or store cardholder data.
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© 2016. Visa. All Rights Reserved.
Improve Fraud Detection with PCS: August 2016 Webinar Replay
40-minute course, English, US$25, For U.S. Clients
Criminals increasingly target prepaid products that more and more consumers use for every day purchases. One way to better
detect and prevent fraud schemes is to share information. Visa’s Prepaid Clearinghouse Service (PCS) is the only centralized
database in the U.S. where reporting is standardized and required for new prepaid applications. This webcast explains how PCS
collects and analyzes information. You will also learn how you can use this data, such as prepaid card enrollments, loads, and
unauthorized transaction requests, to better detect and prevent fraud schemes on prepaid cards. This course is a replay of the
August 2016 live webinar.
Improving Issuer Authorization Rates With Visa Consumer Authentication Service
20-minute course, English, Free
Find out how you can confidently authenticate consumers prior to authorization and allow the majority of your low risk
transactions to proceed without the need for additional verification. This can help you minimize abandonment at the point of
purchase and improve your cardholder’s experience. This 20 minute online course explains how you can increase your online
transaction authorization acceptance rates, decrease fraud, and achieve the proper balance between risk and reward.
Introduction to Fraud Prevention for Acquirers
80-minute course, English, US$50
Acquirers: Learn how to identify and handle the current fraud scams that pose the biggest threats to your business. This 80-minute
online course delivers an overview of the serious fraud issues that acquirers face today, the types of criminals involved, and the
current fraud schemes carried out around the world. This course also covers practices in a card-present and card-not-present
environments. This information can help you mitigate future fraud losses through careful merchant monitoring. It also draws upon
real-world examples from law enforcement professionals and acquirers.
Introduction to Fraud Prevention for Issuers
45-minute course, English, US$50
Issuers: Learn how to stop fraud in its tracks – today. This 45-minute online course will help you identify the current fraud scams
that pose the biggest threats to your business. This course addresses the various fraud schemes that are currently being carried out
worldwide, the types of criminals involved, and the key tactics they use to steal from issuing financial institutions. It also explains the
various fraud prevention tools and strategies that you can use to successfully combat fraud and prevent associated losses. The
real-world cases and examples demonstrate how different fraud scams are played out at the issuer level.
Issuers' Clearinghouse Service (ICS)
52-minute course, English, US$25
In this day of innovation, issuers are looking for ways to mitigate fraud. The Issuers’ Clearinghouse Service (ICS) is a helpful fraud
mitigation tool. In this webcast, two Visa experts talk about the current fraud landscape, and how ICS can help you address
application fraud and account takeover fraud, as well as other types of fraud. They also talk about how ICS can help you assess
credit risk, and suggest best practices throughout the account lifecycle.
Managing Credit Risks
20-minute course, English, US$25
Understand the risks involved in launching and running a card program. This 20 minute online course addresses managing risks
related to selecting customers, operating accounts and recovering debts. It also emphasizes the importance of monitoring your
financial institution’s risk strategy in the ever-changing market and consumer landscape. This course is included in
the Fundamentals of Visa Business bundled courses.
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© 2016. Visa. All Rights Reserved.
Managing Risk for Issuers Implementing Chip
30-minute course, English, US$25
As you transition to EMV chip, it’s important to develop a robust risk mitigation strategy. This 30 minute online course describes
the chip data and chip related data fields that you can use to build systematic fraud rules. This information will help you pinpoint
high risk transactions and tap into the power of chip data for greater fraud detection.
Protect the Payment System from Account Testing
45 minutes, English, US$25
Ever wonder about how account testing may affect your business? During this webcast, Visa experts will explain account
testing and review the latest trends. They will also outline the best practices for detecting a testing incident, as well as the
steps all parties in the payment system should follow to respond. The webcast is a replay of the Visa webinar that was held
during September 2016.
Strategies to Effectively Manage Data Compromise
30-minute course, English, US$25
Learn about the latest data comprise trends and how malware at point of sale works. This 30-minute course provides an overview
of the data threat landscape, the methods attackers use, and the investigation process of a suspected data compromise. It also
walks through some of the intrusions that Visa sees through the Compromised Account Management System (CAMS) and what to
do when a breach occurs.
Threat Landscape: Skimming at the Point of Sale
40-minute course, English, Free
Learn how to safeguard your merchants against skimming attacks and what to do if they become a target. This replay of a live
webinar from June 2016 discusses how fraudsters are targeting magnetic-stripe transactions by using sophisticated skimming
devices at the point of sale.
Visa Purchase Alerts - Participation Options
20-minute course, English, Free
Did you know that cardholder transaction alerts can help reduce fraud up to 40 percent? This 20 minute course walks through the
October 2016 transaction alert requirement for U.S. issued cards, and highlights the new, free Visa Purchase Alerts service, as well
as other more robust alert services. Stop fraud in its tracks! Find out how you can help your cardholders become more active in
monitoring their account transactions and reporting any suspicious activity.
Visa Purchase Alerts - Product Overview
10 minutes each, English, Free
Did you know that cardholder transaction alerts can help reduce fraud up to 40 percent? Effective 14 October 2016, all U.S. issuers
must give cardholders the option to enroll in transaction alerts. To help issuers meet this requirement, Visa will offer the Visa
Purchase Alerts website. This website will be available to cardholders and will enable them to learn more about Visa Purchase
Alerts, sign into their Visa Purchase Alerts account, and enroll their eligible Visa cards.
Visa Risk Performance Tracking (VRPT)
5-minute course, English, Free
Get a quick preview of the Visa Risk Performance Tracking (VRPT) system. This quick course walks you through the screens that
acquirers use to view the case information of merchants that have entered a risk program. Highlights include viewing cases and
transaction details, as well as submitting a remediation plan to Visa.
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© 2016. Visa. All Rights Reserved.
Visa Strategy Manager Overview and Enhancements
21-minute course, English, Spanish, US$25
As technology becomes more sophisticated and available, the opportunities for fraud continue to change. In this short online
course, two Visa experts share how Visa Strategy Manager can help banks identify fraud patterns, and how to use it to analyze and
implement suggested rules. This is a great course for issuers involved in fraud prevention efforts. Also available in Spanish.
Visa Threat Intelligence: Webinar Series
50-60 minutes each, English, Free
Learn how to prevent and detect cyber threats to your payments systems in a series of recorded webinars hosted by Visa and
FireEye. Visa Threat Intelligence, powered by FireEye, delivers real-time threat information to merchants and issuers so they can
quickly assess and act on the most critical cyber-attacks that could breach their payment systems. You can access this series and
other Visa Threat Intelligence information publicly at this website.