Customer support at ALOE Systems

Services

“We strive to maintain the client during all stages of cooperation with our company.”

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24 / 7 / 365

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Our team is working:

24 hours

7 days week

365 days a year

We always are accessible & ready to help, that‘s why your business has never been seriously threatened.

Upon your request we provide constant monitoringof the system.

Support before purchase

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We provide our customers with support during

evaluating and testing of the system.

Instalation

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On-site or remote installation services are available to our customers anywhere in the world.

There is a possibility to do on-site installation followed by a 2-days training for the technical staff members.

Features of ALOE Systems’ support

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Number of customers’ requests is unlimited, you can contact support as many times as you need.

When you purchase any of our products you get from 6 to 12 month support package for free.

New versions & releases are free for all subscribers of support service package.

On-line engineer

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Unlike most players in the industry, we are able to support the customers via messengers such as MSN, ICQ, Yahoo…

Or you can give us a phone call & receive consultation immediately.

Helpdesk

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We work through Helpdesk. Our best engineers analyze problems to solve them.

Thanks to our helpdesk systems we have one of the strongest SLA’s in the telecom industry

Hierarhy of support service

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Our support team has a 3-level hierarchy.

1. Linear support

2. Expert support

3. Developers

There is a reliable & fast mechanism of cases solving.

The first level immediately responds to our clients requests answering basic consulting questions.

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ALOE Systems

We’re loyal to our customers, we’re loyal to excellence!

Address: 445 Apple Creek Blvd, Suite 220, Markham, Ontario, L3R 9X7

Telephone: 1 888 238 0057 

Email: sales@aloe-systems.comsupport@aloe-systems.com

www.aloe-systems.com