ALOE Systems customer support
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Transcript of ALOE Systems customer support
Customer support at ALOE Systems
Services
“We strive to maintain the client during all stages of cooperation with our company.”
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24 / 7 / 365
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Our team is working:
24 hours
7 days week
365 days a year
We always are accessible & ready to help, that‘s why your business has never been seriously threatened.
Upon your request we provide constant monitoringof the system.
Support before purchase
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We provide our customers with support during
evaluating and testing of the system.
Instalation
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On-site or remote installation services are available to our customers anywhere in the world.
There is a possibility to do on-site installation followed by a 2-days training for the technical staff members.
Features of ALOE Systems’ support
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Number of customers’ requests is unlimited, you can contact support as many times as you need.
When you purchase any of our products you get from 6 to 12 month support package for free.
New versions & releases are free for all subscribers of support service package.
On-line engineer
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Unlike most players in the industry, we are able to support the customers via messengers such as MSN, ICQ, Yahoo…
Or you can give us a phone call & receive consultation immediately.
Helpdesk
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We work through Helpdesk. Our best engineers analyze problems to solve them.
Thanks to our helpdesk systems we have one of the strongest SLA’s in the telecom industry
Hierarhy of support service
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Our support team has a 3-level hierarchy.
1. Linear support
2. Expert support
3. Developers
There is a reliable & fast mechanism of cases solving.
The first level immediately responds to our clients requests answering basic consulting questions.
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ALOE Systems
We’re loyal to our customers, we’re loyal to excellence!
Address: 445 Apple Creek Blvd, Suite 220, Markham, Ontario, L3R 9X7
Telephone: 1 888 238 0057
Email: [email protected]@aloe-systems.com
www.aloe-systems.com