Post on 22-Jan-2015
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2. FEATURES BENEFITSConversation services on screen-based devices [1]Next-generationenterprisecommunicationsexperienceontouch-screendeskphone,PCandsmartphonesUser-centriccommunicationsexperienceacrossdevices full-featured access to enterprise communications services across devices while on-site or off-siteand locations [1]Conversation services with integrated multimedia Enablesvirtualteamsacrosssiteswithrichmulti-partycommunicationsincludingInstantMessaging,Webconferencing and presence from the desktop [1] sharing,HDvideoBusinesscommunicationsservicesincludingattendantincrease employee communication efficiency. reduce the on-net and off-net communication costsand least cost routing servicesEmbedded voice-centric customer services, multimedia Increasecustomersatisfactionbyimprovingcallresolutionwhileoptimizingsupportresourcescustomer service integrationCentralizedordecentralizedIPTelephonyinfrastructureEnablesachoiceofnetworkconfigurationsandachoiceofIP,IP/TDMorTDMendpoints,minimizingflexibilityandsoftwarescalability additional investment and enabling a smooth migrationOpen SiP and video at the core [1] Multimedia and standards-based opennessOpen Application Programming interfaces [1]usingWeb Easier agility when integrating communications with business processesServices and rEST technologySimplified and unified Management [2]reduced total cost of ownership of business communication and conversation servicesTechnical SpecificationsManager-assistantOmniTouch 8600 My Instant Video rooms and telepresence Teams Communicator [1] LifesizeConference,Room,Team,Filteredlines,privatelines ConversationservicesonaPCExpressseries(AAPP)Communication services desktopTextMessaging,InstantMessag-FullHDvideo(1080p30) ing, voice MessagingPCdesktopintegrationConversation services [1] PTZ cameraDiscreetlistening MicrosoftWindowsXP,Vista,7 WidebandVoiceoverIP,HD Microphone pod video and instant Messaging (iM) Teams and groups CitrixXenApp4.5,5.0 Continuous presence or virtual communications multiwayHuntinggroups,queues LifeSize Passport (AAPP)Ad-hocaudio,video,IMandWeb SIP,H.261,H.263,H.264,H.460SupervisionDesktopaudio/videoappliancefor conferencing using voice-activat- ed video switchingoffice and remote workersMulti-tenancyOn-site mobilityScheduledaudio,video,Web HDvideo(720p30)Servicesperentity: OmniTouch 8118/8128 WLAN and conferencingSIP,H.261,H.263,H.264,H.460 300/400/500 DECT Speed dialEnterprisepresenceincluding Businesscommunicationservices conversation status CLiP/CLirOmniTouch IP Touch 8 and 9 Series Phones Hands-freeDesktopphoneandmobilephone Auto attendant control from PC Businesscommunicationservices Headsetcapability Greeting messageUniversaldirectoryaccess Embeddedalphakeyboard Integrationwithnotificationand Music on hold location-based services (AAPP)Callbyname,byskill night serviceDisplayofparticipantnameand contextualfeaturekeysUnifiedcallandmessaginghistoryOff-site mobility across devices Desktop communications Hands-free,loudspeakeran- [3] nouncementOnenumberandmessagingOne-numberroutingOmniTouch 8082 My IC Phone Headsetcapability(Bluetooth,etc.) AccesstobusinessservicesRapidsessionshiftbetween7capacitiveandhaptictouch devicesscreen Alcatel-LucentNOEprotocol,SIP Softwareclientwithmenu-driven or nOE over SiP interfaceVisualmailboxaccess Mediaplayer,screensaverandpictures Add-onsupervisionmodulesDesktopintegration OmniTouch 8600 My InstantMicrosoftOutlooksync XMLKit/libraryfordevelopersCommunicator Mobile [1]Business communicationConversationservices Presence,instantmessaging,listservicesManagerassistant PC Desktop integration [1]ofparticipantsonBlackBerryCentralizeddirectory,callbyname conversationsDesktopphoneandmobilephone Visualmessagingfor controlMultilinetelephony Hospitalitymode BlackBerry OnenumbercontrolCalloptions,speeddials SIPaudioandIM,WebServices iPhone UnifiedMessagingcontrolAudioconferencing3rdpartyWeb-basedapplications Android supportMicrosoft desktopPersonalandenterprisecallrout- WindowsMobileing and forwardingSDK,developerportal Outlook 2010 Easydeployment:Call-backfeatures10/100/1000Ethernet ExchangeServer2003,2007, 2010RIMBlackBerryEnterpriseLawfulinterceptBluetoothServer OfficeCommunicator2007R2CallhistoryG722,G722.2widebandaudio Apple AppStore IBM desktopContextualvoiceprompts802.3AFPoE(class3) Google Android Market LotusNotes8.0.x,8.5InformalgroupfeaturesWindowsMobileDeviceCenter LotusDomino8.0.x,8.5 LotusSametime7.5.1,8.0.x,8.52Alcatel-Lucent OpenTouch Multimedia Services | data Sheet 3. OmniTouch 8622 My CellularCustomer ServicesWallboarddisplaycontrolforLED Transactioncode(withreporting)Extension&TV SupervisorHelp/monitoringOmniTouch Contact CenterBlackBerryStandard Edition GenesysWorkforceManagementAgentdesktopVoIPandIPplug-inWindowsMobileOmniPCX embedded distributionOpennesstootherWFM MultimediaGenesysAgentDesk- nokia intellisync Call Connect Patentedvisualtooltomanagetop (GAd) with screen-pop and Genesys Compact Editioncontact history configuration&designrouting,Hospitality communicationto check call flow in real time and Segmented media distribution IPTouch8and9Seriesphoneservices updateVisualContactCenterreuseofsupportMyICPhone,8&9Seriesor Skill-andcost-baseddistribution popular/patentedCCSmatrixcon- Home&mobileagentwithanaloganalog phonescepts applied to blended e-mail /telephone, dECT, GSM, mobileConditionalpilotoverflowon voice routing.Guestfeatures voice mailRoomservicefeaturesWindowsdrag-and-dropconfigu- Supervisor featuresPilotforwardingtootherpilotration capabilitiesRoomdirectoryfeatures Routingtimeschedule Objectincludingbothvoiceand Contactsegmentationbasedon e-mailreal-timestatisticsBillingandbarringfeaturesExpectedandRemainingwaitingqualificationandtypeofservicemonitoring time announcement Skill-andcost-baseddistributionAttendant ServicesCallmonitoringbargeinandGroupselection:fixedhead,Queuemanagement:waiting,discrete listeningCallqueuingservices cyclic, longest idle time dissuasion, overflow Service-levelmanagementandAlarmindicationOutbound ConditionaloverflowmonitoringAttendantgroupfeaturesPreview,progressive,predictiveEstimatedwaitingtimeinforma-OverrunoptionautomaticallyBusylampfieldtion with optionsincreases agent licenses duringMulti-tenantservices VisualAgentScriptingforout- 10-day peak period by 30%boundqualitydialogdefinedby LookaheadcontactroutingRecordonlinenon-programmersMulti-stageandmulti-levelpriori-Supervision and statisticsTrunkandchargingfeatures tizedqueuingArchitectureEnhanced,easy-to-usecustom-VIPlinefeaturesMultimediagroup,queueand izationofhistoricalpredefinedUsermanagementfeaturesDistributedContactCenterwith agent selectionMicrosoftExcel-basedreportsABCnetwork Scheduledtime-of-dayroutingAdd-onmodule SchedulingandgenerationofHAandbranchsurvivabilitywithAgentskillsandgrouplevelshistorical reportsHeadsetcapabilityOmniPCX Groupselection:cyclic,topdown,Voiceande-mailobjectalarmAttendant Positions Home&mobileagentwithanalog longest availablemonitoringtelephone,DECT,GSM,IPTouch8PC-basedIPattendant&9Seriesphones Alarm/alertcustomization Visual IVRPC-based4059EEattendant Optionalintegrationwithfull UnicodesupportingmultipleconsoleEmbeddedinVisualCCreusinglanguagesfeatured ivrsOmniPCX resources, no additionalIPTouch4068EEhardware WallboarddisplaycontrolforLEDVoice announcement&TV UsedforinteractivequalificationMessaging ServicesExternal/externalvoicesguides orwheninqueueorasagroup Openness optionsIntegratedorUnifiedMessaging [1] FromaudiostationorIPTouch IconselectedfromVisualCCphonesEnd-to-enddetailstatistics Local storage, iMAP servers reporting4645VoiceMessagingServicesE-mailAgent featuresOptionalintegrationwithfullExtendedrecordingandplayback Auto-acknowledgmentand featured ivrsFreeseatingagentpositionredirectioncontrol GenesysWorkforceManagementLogon/logoff,withdraw,Wrap-up KeywordclassificationMessageWaitingIndicationand (manual or CTi-based) Workforcemanagementinterfacevisual control Backlogandwork-binPrivatecallbarring management CRMGplusAdaptersMicrosoftAutomatedAttendant Dynamicsbusinesssoftware,Transactioncode(withreporting)PersonalAutomatedAttendant Outbound SAPsoftwareSupervisorHelp/monitoringDistributionlists Preview,progressive,predictiveAgentdirectcallwithstatistics Professional services providedRecordonlineVisualAgentScriptingforout-optionsCCAapplications:IPTouch8&9SharedmailboxSeries phones on toolbar provid- boundqualitydialogdefinedby InterfacetoRemedy,Salesforce,ing personal statisticsnon-programmersPivotal and othersFax Services [1] Voice announcement CCTeamerreal-timecommu-Embeddedsoftware Supervision and statisticsnication with presence status,SIP,SIP/TLS,T.38FaxoverIP,Real-timestatistics Agenttutorialvoiceguidesconferencing and collaborationSMTPAlarmhandling Routingvoiceannouncementvia OmniTouch My TeamworkMicrosoftOutlook/ExchangeupdatesConferencing and CollaborationCustomizablealarmsandreports desktop integration2003,2007,2010 Redirection,closing,openingan-Discretecalllisteningandmoni-nouncementsMicrosoftdesktopintegration toringOmniTouch 4625 CCIVRIBMLotus/Domino7,8,8.5 FromaudiostationorIPTouchPredefinedandcustomizable phones ShortdeploymenttimeandeasyWebaccessMicrosoftExcel-basedstatistics access to autonomy with pack-and reportingAgent features aged ivr including ApplicationExportofcommunicationreportsGenerator Freeseatingagentposition(ASCii files) 65BuildingBlocksanddebug Logon/logoff,withdraw,Wrap-up modeStatisticsdownload(FTP)(automatic or manual)FreeseatingsupervisorpositionOutboundapplications PrivatecallbarringAlcatel-Lucent OpenTouch Multimedia Services | data Sheet 3 4. ASR,TTS,VoiceMailboxes,FaxSoftware Voice-activatedvideoswitchingSSHv2forsecuresessions(Telnet,AdvancedintegrationwithOTCC RedHatLinuxandLinux for ad-hoc conferences [1]fTP, etc.)Standard Ed., Genesys Compact Kernel2.4.17Continuouspresence [1](requiresSSLv2/v3forsecureHTTPsessionEd. and Genesysadditional MCu) SNMPv1/v2c/v3forcompleteBusiness process rAdviSiOn Scopia, Scopia ElitenMS integrationGenesys suite integration TAPI,MAPI,DDE,OLE.com,LDAP ISDNgateways(AAPP)Client/deviceconfidentiality(sig-OmniPCXRoutingServiceIntel- naling protocol and media)ligence (rSi) Application partner interfaces VideoCenter(AAPP)(AAPP program) IPSecandSecureRTP(AESOptimizationbyleveragingOm- Fax 128bits) niPCX features and resources SIP G3,superG3fall-backDatabasesynchronizationXMLWebServices Integrity Automaticfaxdetection CCd backup on OmniPCX CSTA,TSAPIPremiumServer,TAPIMediagatewayandIPTouchPremiumServer,RTI,WMI G.711transparent(Alcatel-Lucentbinaries signatures8&9Seriesagentdisplay protocol)andT.38(Alcatel-LucentDR-Linkprotocol,H.323andSIP)SystemmaintenanceandaccessOperations [4]Alcatel-LucentHospitalityLink, dual port (hot standby mode)infoCenter Messaging networks Local and remote loggingCentralizedordistributedmanage- mentviaOmniVista8770NMSOmniVistaTicketsCollector,CDR 4645VMS:IMAP4,VPIM,Octel- (syslog)ComprehensiveapplicationsuiteQSIG,PagingInterface net and Amis Serial console port for local to manage OmniPCX Enterpriseand remote (call back modem CSfrom8.0andOpenTouchSession Initiation ProtocolTrunksdialup) access Real-timeperformancemonitor- (SIP)Private networking protocols network time protocol (nTP) ing including MOS and r-factor SIPproxy/registrar/redirectserver Alcatel-LucentABCserver and client for networkand SiP gatewaywidetimesynchronization Advancedproactivereal-time user feature transparency thresholding and alerting with Serverredundancy(active/ network-wide management User authorization to communi- versatile reporting capabilities passive) network-wide routingcation services TailoredandanimatedtopologyBranchofficesurvivability CentralizedapplicationsCallmonitoringfeature mapsIETF standards IP: Internaltollfraudprotectionby Multi-carriermetering class of services UnifiedWebandLDAPcorporateSIPRFC:2782,3261,2543,3262,ABCbasedonenhancedQSIG3263,3264,3265,3311,3323, (tunneling)andH.323forVoIP PINcodesforcalls directory3324,3325,3327,3515,3891, SIP,H.323v2Barringcategories Companydirectory3892,3398,3608,3966(partial), PINforDISA EvolutionpathfromOmniVista 4497,2327,2617,1321,2833, ABCVPNfornetworkingover 4760 4733,3842,4028,3725(partial), iSdn/PSTn network Hardware3960(partial) TDM: Appliance Servers or BladeinfrastructureRTPRFC:1889,1890,2198,3550,ABC Centers3551,3711,3362 QSIGBC,QSIGGF,DPNSSCapacities OpenTouchMultimediaServicesSIPbestpractices:RFC4504OpenTouchMultimediaServices Software distribution SecuritySingleserver:1,500userswith HPDLApplianceServerconversation services, 3,000Voice over IPGlobal security certificationG722,G722.2audiowidebandOmniPCXEnterpriseCSMy iC devicesCommoncriteriaEAL2+G.711A-lawand-law,G.723.1A,IBMxapplianceserversOmniPCXEnterpriseCSG.729.ABaudioAuthenticationIBMBladeCenterSingleserver:15,000IPus-ers/5,000 TdM users CalladmissioncontrolLocal,RADIUS,LDAPS HPDLapplianceservers 100 servers in a single network Automaticcompressionalgorithm authenticationHPBladeSystemBladeCenterallocation NTLMSingleSign-On [1] fully networked servers,Dynamicjitterbuffer,echocancel-(My iC desktop) Racks100,000 iP/TdM users withsingle imagelation, Packet loss concealmentClient/device(IPTouch)network OmniPCX Enterprise RM1(PLC),VAD:silencesuppression access(19-in. rack) 250 servers in a supra networkand comfort noise generation 3modularslots(stackableupto >1 million users in a supra- IEEE802.1XMD5/TLSDTMFQ23,robustDTMFrelay,3 with rM3)networkRFC2833 Traffic filtering 2.60inx17.40inx15.75inBHCCperserver:300,000GenericsignalqualificationandOmniPCXEnterpriseCS 66mmx442mmx400mmmodem transport(HxWxD)-weight:22lb(10kg)Architecture Trusted hosts fileAnti-saturationmechanism;CentralizedordistributedCS TCP wrapper functionbackward and forward automatic OmniPCX Enterprise M2 (cabinet)CSanddatabaseduplication gain control Client/device(IPTouch)1ACT28or2ACT14Main-standbyseamlesscommuni-Embeddedsignalquality ArP spoofing protection 10.04in.(255mm)cations fail-over diagnostic tool PC port switch vLAn filtering 29.13in.(740mm)PassiveCSforbusinesscommuni-QoS:TOSorDiffServtagging,cations full-featured branch-office 802.1p/QEncryption22.44in.(570mm)survivabilityWeight:154.32lb(70kg) SecureSIP/SRTPBackupsignalinglinkforbranch- Video 4028,4038,4068(NOEoveroffice survivabilitySD/HDvideo SiP mode)TDMorIPswitching H.263,H.264 SiP trunks4Alcatel-Lucent OpenTouch Multimedia Services | data Sheet 5. OmniPCX Enterprise AC 14-inAdvancedRadioBaseStation Telephony protocols Environmental conditionsdata rack format (19-in. rack) (RBS) Alcatel-Lucent OmniPCX (nOE)ETSIETS300019Part1-1:48Vpowersupplyandbattery 12 simultaneous SiP Storagebackup communications ETSIETS300019Part1-2:1ACT14 DedicatedDECT8board PagingTransportationDepth:15.09in.(383.4mm)ExternalpowersupplyESPA3protocol ETSIETS300019Part1-3:InHeight:10.41in.(264.4mm) Outdoors versionsExternalcallwaitingonvoice useWidth:19.15in.(486.3mm) prompt WLAN Internalandexternalcallstransfer TelecomWeight:66.14lb(30kg) OmniAccess WLAN access pointsto pager features ETSIEG201121OmniPCX Enterprise RM3 and WLAN controllers ETSIES203021(19-in. rack) International directives IEEE802.11a/b/g/n ETSITBR021,010,022,003,033,9modularslots(stackableupto3 ECDirectives IEEE802.11i 004,034,008,038with rM1) 94/9/EC:ATEX RadiofrequencyrangeITU-TH.323Takesoptimizedhardwaremod- 1999/5/EC:R&TTE 2.4GHzto2.4835GHz FCCPart68ules (or/and1999/519/EC:SARe-CS communications server)5.150~5.250GHz(lowband) CanadaCS032002/95/EC:ROHSDepth:15.75in.(400mm)5.250~5.350GHz(midband)2002/96/E:WEEE Over voltage and over currentsHeight:6.06in.(154mm)5.470~5.725GHz(Europe)2004/108/EC:EMCITU-TK.21,K.22Width:17.40in.(442mm)5.725~5.850GHz(highband)2005/32/EC:EcodesignWeight:38lb(17kg) Automated radio coverage 2006/95/EC:LVDSafetyOmniPCX Enterprise M3 (cabinet)DynamicRFmanagementfor AP channel power and channel IEC60950-12ACT28or2ACT14 optimal settingUL60950-1Depth:20.31in.(516mm)Self-healingaroundfailedaccessHeight:59.05in.(1500mm)points SARWidth:22.4in.(570mm)CenelecEN50360 Wireless securityWeight:242.5lb(110kg) CenelecEN50385 WEP,WPA,WPA-PSK,WPA2and WPA2-PSK FCCOET65andIEEE1528OmniPCX Enterprise ACT 28 indata rack format (19-in. rack) Integratedstatefulfirewall EMC48Vpowersupplyandbattery RogueaccesspointdetectionandIEC-CISPR22ClassBbackup containmentCenelecEN55022ClassB1ACT28 WirelessIDS/IPSFCCPart15BDepth:15.09in.(383.4mm)Quality of service IEC-CISPR24Height:20.87in.(530mm) Standardized CenelecEN55024Width:19.15in.(486.3mm)Over-the-airQoS:802.11eIEC-EN61000-3-2Weight:154.3lb(70kg)-WMM(EDCA) ETSI-EN301489-06:DECTDECT 802.11ePowerSave(U-APSD)ETSI-EN301489-17:Bluetooth 802.11eTrafficSpecification andWLANRadioDECT/GAP(TSPEC)Radiofrequencyrange Radio SRPmode1.88GHzto1.90GHz(Europe) ETSIEN300328:2.4GHz ConnectionAdmissionControl1.91GHzto1.93GHz(South with graceful load balancing ETSIEN301893:5GHz America) 802.1pDiffServmarkingETSIEN301406:DECT1.92GHzto1.93GHz(U.S.) with power adaptationFCCPart15SubpartCandD Call persistencyOptimizedRadioBaseStationProxymobileIPforLayer3(IBS) EX Environment handoverSixsimultaneous CenelecEN60079-0 FasthandoverWPA2 communicationsopportunistic key cachingCenelecEN60079-112xUAinterfacesVoice-awarescanning Miscellaneous environments inline-powered Voice-aware802.1xre-authenti-CenelecEN50121-4:Railway cation applicationsIEC60945:Maritime[1]ThisfeaturerequiresbothOmniPCXEnterpriseCSandOpenTouchMultimediaServices[2]ThisfeaturerequiresOmniVista8770NetworkManagementSoftware[3]MyICPhonerequiresbothOmniPCXEnterpriseCSandOpenTouchMultimediaServicesexceptwhendeployedinspecificindustriesandverticals,suchashospitality,whereonlyOmniPCXEnterpriseCSisrequired.for further information about the complete feature list, please contact your Alcatel-Lucent reseller.Alcatel-Lucent OpenTouch Multimedia Services | data Sheet 5 6. www.alcatel-lucent.comAlcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logoare trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners.The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibilityfor inaccuracies contained herein. Copyright 2011 Alcatel-Lucent. All rights reserved.EMG3105110324(05)