1. Alcatel-Lucent OpenTouch Multimedia ServicesAlcatel-Lucent OmniPCX Enterprise Communication ServerCO n v E r G E d M u LT i M E d i A CO M M u n i C AT i O n f O r L A r G E E n T E r P r i S E SSmartphones are everywhere. Employees are younger and more connected. The workforce is distributedacross locations. Business cycles continuously accelerate. For enterprises, these converging trends demandcommunications solutions that help employees collaborate across devices, applications, processesand locations. The Alcatel-Lucent OpenTouch suite turns traditional enterprise communications into rich conversations by making multi-device, multi- party, multimedia collaboration part of everyday business and its all provided on a platform thats easy to manage. When employees are more agile and productive, the business is more agile and productive. The OpenTouch Suite delivers native multimedia (video, voice, instant messaging, content sharing) and multi-device conversation services to help users better engage with customers, partners and peers and thereby improve their productivity at work. OpenTouch offers a seamless user experience, based on natural conferencing capabilities, across devices and locations over time. As a key component of this suite, the Alcatel-Lucent OmniPCX Enterprise Communication Server (CS) 10.0 is a communications platform that delivers world-class business telephony features for medium, large and very large-sized companies with a choice of either centralized or decentralized IP telephony solutions. OpenTouch Multimedia Services 1.0 complements OmniPCX Enterprise CS and offers the new OpenTouch conversation services.

2. FEATURES BENEFITSConversation services on screen-based devices [1]Next-generationenterprisecommunicationsexperienceontouch-screendeskphone,PCandsmartphonesUser-centriccommunicationsexperienceacrossdevices full-featured access to enterprise communications services across devices while on-site or off-siteand locations [1]Conversation services with integrated multimedia Enablesvirtualteamsacrosssiteswithrichmulti-partycommunicationsincludingInstantMessaging,Webconferencing and presence from the desktop [1] sharing,HDvideoBusinesscommunicationsservicesincludingattendantincrease employee communication efficiency. reduce the on-net and off-net communication costsand least cost routing servicesEmbedded voice-centric customer services, multimedia Increasecustomersatisfactionbyimprovingcallresolutionwhileoptimizingsupportresourcescustomer service integrationCentralizedordecentralizedIPTelephonyinfrastructureEnablesachoiceofnetworkconfigurationsandachoiceofIP,IP/TDMorTDMendpoints,minimizingflexibilityandsoftwarescalability additional investment and enabling a smooth migrationOpen SiP and video at the core [1] Multimedia and standards-based opennessOpen Application Programming interfaces [1]usingWeb Easier agility when integrating communications with business processesServices and rEST technologySimplified and unified Management [2]reduced total cost of ownership of business communication and conversation servicesTechnical SpecificationsManager-assistantOmniTouch 8600 My Instant Video rooms and telepresence Teams Communicator [1] LifesizeConference,Room,Team,Filteredlines,privatelines ConversationservicesonaPCExpressseries(AAPP)Communication services desktopTextMessaging,InstantMessag-FullHDvideo(1080p30) ing, voice MessagingPCdesktopintegrationConversation services [1] PTZ cameraDiscreetlistening MicrosoftWindowsXP,Vista,7 WidebandVoiceoverIP,HD Microphone pod video and instant Messaging (iM) Teams and groups CitrixXenApp4.5,5.0 Continuous presence or virtual communications multiwayHuntinggroups,queues LifeSize Passport (AAPP)Ad-hocaudio,video,IMandWeb SIP,H.261,H.263,H.264,H.460SupervisionDesktopaudio/videoappliancefor conferencing using voice-activat- ed video switchingoffice and remote workersMulti-tenancyOn-site mobilityScheduledaudio,video,Web HDvideo(720p30)Servicesperentity: OmniTouch 8118/8128 WLAN and conferencingSIP,H.261,H.263,H.264,H.460 300/400/500 DECT Speed dialEnterprisepresenceincluding Businesscommunicationservices conversation status CLiP/CLirOmniTouch IP Touch 8 and 9 Series Phones Hands-freeDesktopphoneandmobilephone Auto attendant control from PC Businesscommunicationservices Headsetcapability Greeting messageUniversaldirectoryaccess Embeddedalphakeyboard Integrationwithnotificationand Music on hold location-based services (AAPP)Callbyname,byskill night serviceDisplayofparticipantnameand contextualfeaturekeysUnifiedcallandmessaginghistoryOff-site mobility across devices Desktop communications Hands-free,loudspeakeran- [3] nouncementOnenumberandmessagingOne-numberroutingOmniTouch 8082 My IC Phone Headsetcapability(Bluetooth,etc.) AccesstobusinessservicesRapidsessionshiftbetween7capacitiveandhaptictouch devicesscreen Alcatel-LucentNOEprotocol,SIP Softwareclientwithmenu-driven or nOE over SiP interfaceVisualmailboxaccess Mediaplayer,screensaverandpictures Add-onsupervisionmodulesDesktopintegration OmniTouch 8600 My InstantMicrosoftOutlooksync XMLKit/libraryfordevelopersCommunicator Mobile [1]Business communicationConversationservices Presence,instantmessaging,listservicesManagerassistant PC Desktop integration [1]ofparticipantsonBlackBerryCentralizeddirectory,callbyname conversationsDesktopphoneandmobilephone Visualmessagingfor controlMultilinetelephony Hospitalitymode BlackBerry OnenumbercontrolCalloptions,speeddials SIPaudioandIM,WebServices iPhone UnifiedMessagingcontrolAudioconferencing3rdpartyWeb-basedapplications Android supportMicrosoft desktopPersonalandenterprisecallrout- WindowsMobileing and forwardingSDK,developerportal Outlook 2010 Easydeployment:Call-backfeatures10/100/1000Ethernet ExchangeServer2003,2007, 2010RIMBlackBerryEnterpriseLawfulinterceptBluetoothServer OfficeCommunicator2007R2CallhistoryG722,G722.2widebandaudio Apple AppStore IBM desktopContextualvoiceprompts802.3AFPoE(class3) Google Android Market LotusNotes8.0.x,8.5InformalgroupfeaturesWindowsMobileDeviceCenter LotusDomino8.0.x,8.5 LotusSametime7.5.1,8.0.x,8.52Alcatel-Lucent OpenTouch Multimedia Services | data Sheet 3. OmniTouch 8622 My CellularCustomer ServicesWallboarddisplaycontrolforLED Transactioncode(withreporting)Extension&TV SupervisorHelp/monitoringOmniTouch Contact CenterBlackBerryStandard Edition GenesysWorkforceManagementAgentdesktopVoIPandIPplug-inWindowsMobileOmniPCX embedded distributionOpennesstootherWFM MultimediaGenesysAgentDesk- nokia intellisync Call Connect Patentedvisualtooltomanagetop (GAd) with screen-pop and Genesys Compact Editioncontact history configuration&designrouting,Hospitality communicationto check call flow in real time and Segmented media distribution IPTouch8and9Seriesphoneservices updateVisualContactCenterreuseofsupportMyICPhone,8&9Seriesor Skill-andcost-baseddistribution popular/patentedCCSmatrixcon- Home&mobileagentwithanaloganalog phonescepts applied to blended e-mail /telephone, dECT, GSM, mobileConditionalpilotoverflowon voice routing.Guestfeatures voice mailRoomservicefeaturesWindowsdrag-and-dropconfigu- Supervisor featuresPilotforwardingtootherpilotration capabilitiesRoomdirectoryfeatures Routingtimeschedule Objectincludingbothvoiceand Contactsegmentationbasedon e-mailreal-timestatisticsBillingandbarringfeaturesExpectedandRemainingwaitingqualificationandtypeofservicemonitoring time announcement Skill-andcost-baseddistributionAttendant ServicesCallmonitoringbargeinandGroupselection:fixedhead,Queuemanagement:waiting,discrete listeningCallqueuingservices cyclic, longest idle time dissuasion, overflow Service-levelmanagementandAlarmindicationOutbound ConditionaloverflowmonitoringAttendantgroupfeaturesPreview,progressive,predictiveEstimatedwaitingtimeinforma-OverrunoptionautomaticallyBusylampfieldtion with optionsincreases agent licenses duringMulti-tenantservices VisualAgentScriptingforout- 10-day peak period by 30%boundqualitydialogdefinedby LookaheadcontactroutingRecordonlinenon-programmersMulti-stageandmulti-levelpriori-Supervision and statisticsTrunkandchargingfeatures tizedqueuingArchitectureEnhanced,easy-to-usecustom-VIPlinefeaturesMultimediagroup,queueand izationofhistoricalpredefinedUsermanagementfeaturesDistributedContactCenterwith agent selectionMicrosoftExcel-basedreportsABCnetwork Scheduledtime-of-dayroutingAdd-onmodule SchedulingandgenerationofHAandbranchsurvivabilitywithAgentskillsandgrouplevelshistorical reportsHeadsetcapabilityOmniPCX Groupselection:cyclic,topdown,Voiceande-mailobjectalarmAttendant Positions Home&mobileagentwithanalog longest availablemonitoringtelephone,DECT,GSM,IPTouch8PC-basedIPattendant&9Seriesphones Alarm/alertcustomization Visual IVRPC-based4059EEattendant Optionalintegrationwithfull UnicodesupportingmultipleconsoleEmbeddedinVisualCCreusinglanguagesfeatured ivrsOmniPCX resources, no additionalIPTouch4068EEhardware WallboarddisplaycontrolforLEDVoice announcement&TV UsedforinteractivequalificationMessaging ServicesExternal/externalvoicesguides orwheninqueueorasagroup Openness optionsIntegratedorUnifiedMessaging [1] FromaudiostationorIPTouch IconselectedfromVisualCCphonesEnd-to-enddetailstatistics Local storage, iMAP servers reporting4645VoiceMessagingServicesE-mailAgent featuresOptionalintegrationwithfullExtendedrecordingandplayback Auto-acknowledgmentand featured ivrsFreeseatingagentpositionredirectioncontrol GenesysWorkforceManagementLogon/logoff,withdraw,Wrap-up KeywordclassificationMessageWaitingIndicationand (manual or CTi-based) Workforcemanagementinterfacevisual control Backlogandwork-binPrivatecallbarring management CRMGplusAdaptersMicrosoftAutomatedAttendant Dynamicsbusinesssoftware,Transactioncode(withreporting)PersonalAutomatedAttendant Outbound SAPsoftwareSupervisorHelp/monitoringDistributionlists Preview,progressive,predictiveAgentdirectcallwithstatistics Professional services providedRecordonlineVisualAgentScriptingforout-optionsCCAapplications:IPTouch8&9SharedmailboxSeries phones on toolbar provid- boundqualitydialogdefinedby InterfacetoRemedy,Salesforce,ing personal statisticsnon-programmersPivotal and othersFax Services [1] Voice announcement CCTeamerreal-timecommu-Embeddedsoftware Supervision and statisticsnication with presence status,SIP,SIP/TLS,T.38FaxoverIP,Real-timestatistics Agenttutorialvoiceguidesconferencing and collaborationSMTPAlarmhandling Routingvoiceannouncementvia OmniTouch My TeamworkMicrosoftOutlook/ExchangeupdatesConferencing and CollaborationCustomizablealarmsandreports desktop integration2003,2007,2010 Redirection,closing,openingan-Discretecalllisteningandmoni-nouncementsMicrosoftdesktopintegration toringOmniTouch 4625 CCIVRIBMLotus/Domino7,8,8.5 FromaudiostationorIPTouchPredefinedandcustomizable phones ShortdeploymenttimeandeasyWebaccessMicrosoftExcel-basedstatistics access to autonomy with pack-and reportingAgent features aged ivr including ApplicationExportofcommunicationreportsGenerator Freeseatingagentposition(ASCii files) 65BuildingBlocksanddebug Logon/logoff,withdraw,Wrap-up modeStatisticsdownload(FTP)(automatic or manual)FreeseatingsupervisorpositionOutboundapplications PrivatecallbarringAlcatel-Lucent OpenTouch Multimedia Services | data Sheet 3 4. ASR,TTS,VoiceMailboxes,FaxSoftware Voice-activatedvideoswitchingSSHv2forsecuresessions(Telnet,AdvancedintegrationwithOTCC RedHatLinuxandLinux for ad-hoc conferences [1]fTP, etc.)Standard Ed., Genesys Compact Kernel2.4.17Continuouspresence [1](requiresSSLv2/v3forsecureHTTPsessionEd. and Genesysadditional MCu) SNMPv1/v2c/v3forcompleteBusiness process rAdviSiOn Scopia, Scopia ElitenMS integrationGenesys suite integration TAPI,MAPI,DDE,OLE.com,LDAP ISDNgateways(AAPP)Client/deviceconfidentiality(sig-OmniPCXRoutingServiceIntel- naling protocol and media)ligence (rSi) Application partner interfaces VideoCenter(AAPP)(AAPP program) IPSecandSecureRTP(AESOptimizationbyleveragingOm- Fax 128bits) niPCX features and resources SIP G3,superG3fall-backDatabasesynchronizationXMLWebServices Integrity Automaticfaxdetection CCd backup on OmniPCX CSTA,TSAPIPremiumServer,TAPIMediagatewayandIPTouchPremiumServer,RTI,WMI G.711transparent(Alcatel-Lucentbinaries signatures8&9Seriesagentdisplay protocol)andT.38(Alcatel-LucentDR-Linkprotocol,H.323andSIP)SystemmaintenanceandaccessOperations [4]Alcatel-LucentHospitalityLink, dual port (hot standby mode)infoCenter Messaging networks Local and remote loggingCentralizedordistributedmanage- mentviaOmniVista8770NMSOmniVistaTicketsCollector,CDR 4645VMS:IMAP4,VPIM,Octel- (syslog)ComprehensiveapplicationsuiteQSIG,PagingInterface net and Amis Serial console port for local to manage OmniPCX Enterpriseand remote (call back modem CSfrom8.0andOpenTouchSession Initiation ProtocolTrunksdialup) access Real-timeperformancemonitor- (SIP)Private networking protocols network time protocol (nTP) ing including MOS and r-factor SIPproxy/registrar/redirectserver Alcatel-LucentABCserver and client for networkand SiP gatewaywidetimesynchronization Advancedproactivereal-time user feature transparency thresholding and alerting with Serverredundancy(active/ network-wide management User authorization to communi- versatile reporting capabilities passive) network-wide routingcation services TailoredandanimatedtopologyBranchofficesurvivability CentralizedapplicationsCallmonitoringfeature mapsIETF standards IP: Internaltollfraudprotectionby Multi-carriermetering class of services UnifiedWebandLDAPcorporateSIPRFC:2782,3261,2543,3262,ABCbasedonenhancedQSIG3263,3264,3265,3311,3323, (tunneling)andH.323forVoIP PINcodesforcalls directory3324,3325,3327,3515,3891, SIP,H.323v2Barringcategories Companydirectory3892,3398,3608,3966(partial), PINforDISA EvolutionpathfromOmniVista 4497,2327,2617,1321,2833, ABCVPNfornetworkingover 4760 4733,3842,4028,3725(partial), iSdn/PSTn network Hardware3960(partial) TDM: Appliance Servers or BladeinfrastructureRTPRFC:1889,1890,2198,3550,ABC Centers3551,3711,3362 QSIGBC,QSIGGF,DPNSSCapacities OpenTouchMultimediaServicesSIPbestpractices:RFC4504OpenTouchMultimediaServices Software distribution SecuritySingleserver:1,500userswith HPDLApplianceServerconversation services, 3,000Voice over IPGlobal security certificationG722,G722.2audiowidebandOmniPCXEnterpriseCSMy iC devicesCommoncriteriaEAL2+G.711A-lawand-law,G.723.1A,IBMxapplianceserversOmniPCXEnterpriseCSG.729.ABaudioAuthenticationIBMBladeCenterSingleserver:15,000IPus-ers/5,000 TdM users CalladmissioncontrolLocal,RADIUS,LDAPS HPDLapplianceservers 100 servers in a single network Automaticcompressionalgorithm authenticationHPBladeSystemBladeCenterallocation NTLMSingleSign-On [1] fully networked servers,Dynamicjitterbuffer,echocancel-(My iC desktop) Racks100,000 iP/TdM users withsingle imagelation, Packet loss concealmentClient/device(IPTouch)network OmniPCX Enterprise RM1(PLC),VAD:silencesuppression access(19-in. rack) 250 servers in a supra networkand comfort noise generation 3modularslots(stackableupto >1 million users in a supra- IEEE802.1XMD5/TLSDTMFQ23,robustDTMFrelay,3 with rM3)networkRFC2833 Traffic filtering 2.60inx17.40inx15.75inBHCCperserver:300,000GenericsignalqualificationandOmniPCXEnterpriseCS 66mmx442mmx400mmmodem transport(HxWxD)-weight:22lb(10kg)Architecture Trusted hosts fileAnti-saturationmechanism;CentralizedordistributedCS TCP wrapper functionbackward and forward automatic OmniPCX Enterprise M2 (cabinet)CSanddatabaseduplication gain control Client/device(IPTouch)1ACT28or2ACT14Main-standbyseamlesscommuni-Embeddedsignalquality ArP spoofing protection 10.04in.(255mm)cations fail-over diagnostic tool PC port switch vLAn filtering 29.13in.(740mm)PassiveCSforbusinesscommuni-QoS:TOSorDiffServtagging,cations full-featured branch-office 802.1p/QEncryption22.44in.(570mm)survivabilityWeight:154.32lb(70kg) SecureSIP/SRTPBackupsignalinglinkforbranch- Video 4028,4038,4068(NOEoveroffice survivabilitySD/HDvideo SiP mode)TDMorIPswitching H.263,H.264 SiP trunks4Alcatel-Lucent OpenTouch Multimedia Services | data Sheet 5. OmniPCX Enterprise AC 14-inAdvancedRadioBaseStation Telephony protocols Environmental conditionsdata rack format (19-in. rack) (RBS) Alcatel-Lucent OmniPCX (nOE)ETSIETS300019Part1-1:48Vpowersupplyandbattery 12 simultaneous SiP Storagebackup communications ETSIETS300019Part1-2:1ACT14 DedicatedDECT8board PagingTransportationDepth:15.09in.(383.4mm)ExternalpowersupplyESPA3protocol ETSIETS300019Part1-3:InHeight:10.41in.(264.4mm) Outdoors versionsExternalcallwaitingonvoice useWidth:19.15in.(486.3mm) prompt WLAN Internalandexternalcallstransfer TelecomWeight:66.14lb(30kg) OmniAccess WLAN access pointsto pager features ETSIEG201121OmniPCX Enterprise RM3 and WLAN controllers ETSIES203021(19-in. rack) International directives IEEE802.11a/b/g/n ETSITBR021,010,022,003,033,9modularslots(stackableupto3 ECDirectives IEEE802.11i 004,034,008,038with rM1) 94/9/EC:ATEX RadiofrequencyrangeITU-TH.323Takesoptimizedhardwaremod- 1999/5/EC:R&TTE 2.4GHzto2.4835GHz FCCPart68ules (or/and1999/519/EC:SARe-CS communications server)5.150~5.250GHz(lowband) CanadaCS032002/95/EC:ROHSDepth:15.75in.(400mm)5.250~5.350GHz(midband)2002/96/E:WEEE Over voltage and over currentsHeight:6.06in.(154mm)5.470~5.725GHz(Europe)2004/108/EC:EMCITU-TK.21,K.22Width:17.40in.(442mm)5.725~5.850GHz(highband)2005/32/EC:EcodesignWeight:38lb(17kg) Automated radio coverage 2006/95/EC:LVDSafetyOmniPCX Enterprise M3 (cabinet)DynamicRFmanagementfor AP channel power and channel IEC60950-12ACT28or2ACT14 optimal settingUL60950-1Depth:20.31in.(516mm)Self-healingaroundfailedaccessHeight:59.05in.(1500mm)points SARWidth:22.4in.(570mm)CenelecEN50360 Wireless securityWeight:242.5lb(110kg) CenelecEN50385 WEP,WPA,WPA-PSK,WPA2and WPA2-PSK FCCOET65andIEEE1528OmniPCX Enterprise ACT 28 indata rack format (19-in. rack) Integratedstatefulfirewall EMC48Vpowersupplyandbattery RogueaccesspointdetectionandIEC-CISPR22ClassBbackup containmentCenelecEN55022ClassB1ACT28 WirelessIDS/IPSFCCPart15BDepth:15.09in.(383.4mm)Quality of service IEC-CISPR24Height:20.87in.(530mm) Standardized CenelecEN55024Width:19.15in.(486.3mm)Over-the-airQoS:802.11eIEC-EN61000-3-2Weight:154.3lb(70kg)-WMM(EDCA) ETSI-EN301489-06:DECTDECT 802.11ePowerSave(U-APSD)ETSI-EN301489-17:Bluetooth 802.11eTrafficSpecification andWLANRadioDECT/GAP(TSPEC)Radiofrequencyrange Radio SRPmode1.88GHzto1.90GHz(Europe) ETSIEN300328:2.4GHz ConnectionAdmissionControl1.91GHzto1.93GHz(South with graceful load balancing ETSIEN301893:5GHz America) 802.1pDiffServmarkingETSIEN301406:DECT1.92GHzto1.93GHz(U.S.) with power adaptationFCCPart15SubpartCandD Call persistencyOptimizedRadioBaseStationProxymobileIPforLayer3(IBS) EX Environment handoverSixsimultaneous CenelecEN60079-0 FasthandoverWPA2 communicationsopportunistic key cachingCenelecEN60079-112xUAinterfacesVoice-awarescanning Miscellaneous environments inline-powered Voice-aware802.1xre-authenti-CenelecEN50121-4:Railway cation applicationsIEC60945:Maritime[1]ThisfeaturerequiresbothOmniPCXEnterpriseCSandOpenTouchMultimediaServices[2]ThisfeaturerequiresOmniVista8770NetworkManagementSoftware[3]MyICPhonerequiresbothOmniPCXEnterpriseCSandOpenTouchMultimediaServicesexceptwhendeployedinspecificindustriesandverticals,suchashospitality,whereonlyOmniPCXEnterpriseCSisrequired.for further information about the complete feature list, please contact your Alcatel-Lucent reseller.Alcatel-Lucent OpenTouch Multimedia Services | data Sheet 5 6. www.alcatel-lucent.comAlcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logoare trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners.The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibilityfor inaccuracies contained herein. Copyright 2011 Alcatel-Lucent. All rights reserved.EMG3105110324(05)