KOMMUNIKATION 3.0 agile communication & communication in agile environments

Sascha Demarmels saschademarmels@kommunikation30.ch www.kommunikation30.ch

Why communication is crucial in an agile

environmentand how we can communicate in an agile way

Zurich, November 24th 2018, Agile Tour Zürich

Sascha Demarmels www.kommunikation30.ch

The agile framework and communication

Sascha Demarmels www.kommunikation30.ch

Agenda

Agile communication

Conflicts

Collaboration

Tools for agile communication

Questions & discussion

How to communicate in an agile way

Sascha Demarmels www.kommunikation30.ch

Agile values for communication

Illustration: Demarmels: Agilität & Kommunikation

Sascha Demarmels www.kommunikation30.ch

Agile communication – Agile Manifesto

„The most efficient and effective method of conveying information to and within a development team is face-to-face conversation.“

- communicate face-to-face

- communicate regularly and often

- communicate informally and open-minded

- get feedback to your communication

Sascha Demarmels www.kommunikation30.ch

Agile communication – Scrum Values

Commitment

Courage

Focus

Openness

Respect

How to deal with conflicts

Sascha Demarmels www.kommunikation30.ch

Escalation of conflicts during agile transformation

Illustration: Demarmels: Agilität & Kommunikation

Sascha Demarmels www.kommunikation30.ch

Conflicts

distinction

- disagreement (opinions on facts) vs.

- conflict (emotion)

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Four sides of a message (Schulz von Thun)

How to bring people into the zone of collaboration

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Cooperation (cf. Blake & Mouton)

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Collaboration

presupposes will of all parties

people collaborate

- when feeling save

- when feeling taken seriously

- when feeling appreciated

How to ...

Sascha Demarmels www.kommunikation30.ch

Tools for agile communication – Agile transformation

XLR8! / Accelerate! (Kotter)

Agile Wheel

Celebration Grid

Delegation Poker

Sascha Demarmels www.kommunikation30.ch

XLR8! / Accelerate! (Kotter)

Illustration: Demarmels: Agilität & Kommunikation

Sascha Demarmels www.kommunikation30.ch

Agile Wheel (Šochowá)

Sascha Demarmels www.kommunikation30.ch

Celebration Grid (Management 3.0 / Appelo)

Sascha Demarmels www.kommunikation30.ch

Delegation Poker (Management 3.0 / Appelo)

Sascha Demarmels www.kommunikation30.ch

Tools for agile communication – Agile teams

communication on eye-level

osmotic communication

powerful questions (and active listening)

nonviolent communication

Sascha Demarmels www.kommunikation30.ch

Communication on eye-level

Sascha Demarmels www.kommunikation30.ch

Osmotic communication (Cockburn)

Illustration: Demarmels: Agilität & Kommunikation

Sascha Demarmels www.kommunikation30.ch

Powerful questions and active listening

Illustration: Demarmels: Agilität & Kommunikation

Sascha Demarmels www.kommunikation30.ch

Nonviolent communication (Rosenberg)

Sascha Demarmels www.kommunikation30.ch

There is no perfect. – We are all human.

Sascha Demarmels www.kommunikation30.ch

Agile communication demands continuous self-reflection.

Inspect & adapt.

KOMMUNIKATION 3.0 agile communication & communication in agile environments

Sascha Demarmels saschademarmels@kommunikation30.ch www.kommunikation30.ch

twitter.com/SaschaDemarmels linkedin.com/in/sascha-demarmels

Any questions for discussion?

Sascha Demarmels www.kommunikation30.ch

Sascha Demarmels: Agilität & Kommunikation. Zürich: Versus-Verlag.