Agency primer-qa-v1.1

Tuesday, July 27, 2010

QA SECRETS TO BUG-FREE WEBSITESA G E N C Y P R I M E R S E R I E S

THE NERDERY

We help our partners get big ideas out of their heads and onto their clients’ websites

Website: www.nerdery.comTwitter: @the_nerdery

PRESENTERS

KAI ESBENSENQUALITY ASSURANCE MANAGER

What are you a complete nerd about?Proper science test procedure, severe storm morphology, water vapor dynamics, sleep deprivation, and kittens.

SARA TABORQUALITY ASSURANCE ENGINEER

What turns you on creatively, spiritually, or emotionally?

Context. Utilitarianism. Clean design. Stream-of-consciousness. Ice cream sandwiches. Pyrotechnics. Jeans. An awesome pair of shoes. Proper punctuation.

JUSTIN KETTNERQUALITY ASSURANCE ENGINEER

What are you a complete nerd about?

All sorts of stuff. Mainly video games, various media, and my software/game design/development hobbies.

THE QA TEAM

QA BENEFITS

SECURITY

FUNCTIONALITY

PROFESSIONAL REPRESENTATION

FUTURE OPTIONS

TYPICAL QA PROCESSTuesday, July 27, 2010

HOW TO IMPROVE THE QUALITY OF YOUR OWN PROJECT

ALL LINKS ARE FUNCTIONAL AND POINT TO THEIR CORRECT LOCATIONS

ERROR PAGES ARE SKINNED TO THE SITE, AND HANDLED GRACEFULLY

ERROR MESSAGES MAKE SENSE TO THE END USER,

AND PROVIDE CLEAR EXPLANATION

ALL TEXT INPUT FIELDS HAVE BEEN ‘SANITIZED’

CONTENT HAS BEEN COPY EDITED AND SPELL CHECKED

NECESSARY FILE TYPES HAVE BEEN DEFINED,

ALONG WITH MAX SIZE

ALIGN TESTING WITH COMMON USER ENVIRONMENTS

Web Browsers Market Share*

0%0%0%1%1%2%

16%17%

50%Operating System Market Share*

*Source: Global Web Stats / June 2010

BEAUTY VS. UTILITY

TEST USING THE ‘GRANDMOTHER’ TECHNIQUE

TEST USING THE ‘BLACK HAT’ TECHNIQUE

COMMON MISSTEPS

INCOMPLETE CUSTOMER DEFECT (BUG) REPORTING

INCOMPLETE CUSTOMER DEFECT (BUG) REPORTINGDescription

Environment (Browser/Operating System)

Screen Shot

COMMUNICATION BREAKDOWN

DELTA FAUCETS URL MIXUPF A V O R I T E ‘ G O T C H A ! ’ M O M E N T S

INCONSISTENT UI LAYOUT

WRITING ERRORS

CONTENT PLAGIARISMF A V O R I T E ‘ G O T C H A ! ’ M O M E N T S

ADDING FEATURES ONCE QA HAS BEGUN

SECURITY NOT A CONSIDERATION

URL DATABASE MANIPULATIONF A V O R I T E ‘ G O T C H A ! ’ M O M E N T S

LACK OF AUTHENTICATION/SSL

VULNERABLE TO CROSS-SITE SCRIPTING

FLASH WOES

RADIO SHACK SPAMMING FLASH BUTTONSF A V O R I T E ‘ G O T C H A ! ’ M O M E N T S

NON-DEFINITIVE DESIGN ASSETS

NO CONSIDERATION OF SWEAR FILTERING

QA Q&A

Agency primer-qa-v1.1

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Transcript of Agency primer-qa-v1.1

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