Adopting A Whole-Team Approach To Quality.

Our users deserve better than this.

What can we do?

Destination

3 parts1. See the whole.

2. Build the right things.3. Build things right.

1. See the whole.

Why are we building this?

Who are we building this for?

The real goal.

em-pa-thy

noun.the ability to understand and share the feelings of another.

2. Build the right things.

?What percentage of software is frequently used?

20%

?What percentage of software is occasionally used?

16%

?What percentage of software is never or rarely used?

64%

64% 20% 16%

Your Backlog

$1m Cost12 Months Effort100 Stories

From:

$200k Cost2.4 Months Effort20 Stories

To:

How do we build the right things?

ProductBacklog

SprintBacklog

Sprint

DailyScrum

ProductIncrement

Start With NoMake features work hard to be implemented. The secret to building half a product instead of a half-ass product is saying no.

“- 37Signals (from Getting Real)

3. Build things right.

How do we build in quality?

un:learn

re:think

mistake proofing

Start testing here…

… instead of here

We Get There Through…

Acceptance Criteria

Automated Acceptance Testing

Test-Driven Design

Automated Unit Testing

Continuous Integration

Continuous Governance

Our users deserve great (quality) software.

Sit togetherSee the wholeHave a visionFind “true north”Know (really know) your usersPractice empathyAvoid local efficienciesUse systems thinkingBuild the right thingsFocus on the 20%Hang out with usersUse Contextual InquiryLo-fi usability testingPaper prototypesLeverage your feedback loopsBuild communitiesListen to your usersStart with “no”Build in qualityMistake-proof

Have acceptance criteriaAutomated acceptance testingTest-drive designAutomate unit testingContinuous integrationContinuous governance

Ben CareyAgile Coach @ Rally Softwareben.carey@rallydev.com

www.thesherpaproject.comhttp://twitter.com/bencarey

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