Post on 07-Apr-2018
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Chapter 5
Facilities Planning andDesign
World of Resorts: From Development to Management
Third Edition
(424TXT or 424CIN)
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Competencies for
Facilities Planning and Design
1. Identify and discuss several general factors that affect theplanning and design of resort facilities.
2. Describe the three basic planning concepts that generally
apply to resort facilities.3. Explain how and why behavioral rituals affect facilitiesplanning.
4. Identify the basic elements of a resort complex anddescribe planning and design factors relevant to each.
5. Outline planning and design issues as they affect theaccommodation of people with disabilities.
6. Describe ways that resorts can partner with theircommunity to create a better guest experience.
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Motivating Factors in Guest
Patronage of a Resort
Appealing destination
Setting and scenic environment
Welcoming atmosphere
Sense of place (architecture, landscape, displays,and artifacts)
Spacious, comfortable, and clean accommodations
Luxurious bathroom with deep soaking tub orpersonal spa
Signature sport and variety of recreation
Organized social activities, childrens activities
2
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Three Basic Resort Planning Concepts
Building around a natural attraction
The hotel as the focal point of the resort
Building within a master-planned enclave
3
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Basic Elements of a Resort Complex
Lodging facilities
Interior design
Landscaping
Dining and bar lounge facilities
Transportation and travel services
Recreational activities and facilities
Family-oriented resort vacations
Shops and services
Entertainment
4
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In-Room Entertainment and
Electronic Communication
Equipment Used by Upscale Resorts
Wi-Fi access
Free high-speed Internet access
Flat-panel/high-definition television
DVD player
CD player
Advanced stereo system
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In-Room Entertainment and
Electronic CommunicationEquipment Used by Upscale Resorts
Stereo player for iPod/iPod docking station Gaming consoles (Xbox, Sony PlayStation, or
Nintendo Wii)
Instant messaging to the concierge In-room movies (sometimes with home theater
setup for selected movies)
6
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Luxury Bathroom Equipment
Water temperature control on shower sprays
Luxury bath finishestiles, stones, and countertops
Double vanities
Enclosed toilets
High-tech toilets with warm water-spray
De-misting mirrors
Built-in television for viewing from tub
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Elements That May Be Included in
Landscaping Lighting for illumination, safety, and visual effect
Good traffic circulation and congestion control
Controlled access to residential areas Special paths to gardens and other attractions
Appropriate signage, architecturally integrated withthe environment
Separate access to recreational areas and clubhouses Separate entrance to conference or convention
facilities
Main entrance routing for vehicles
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Elements That May Be Included in
Landscaping
Separate parking for cars (including spots for guests withdisabilities), taxis, coaches, and adequate parking spaces for
each category as determined by number of rooms and publicfunction spaces as well as compliance with building codes
Separate entry access for public coaches and private vehicles
Valet parking
Environmentally friendly, indigenous flora Spectacular water features
Sprinkler systems
Use of recycled wastewater for lawns and golf courses
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Factors to Consider in Planning
F&B Outlets Average occupancy throughout the year
Segmentation of guests by age groupings
Potential local patronage based on communitydemographics
Length of stay
Mix of independent guests versus groups Major recreational options and ongoing activities
Planned events
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Factors to Consider in Planning
F&B Outlets
Indoor versus outdoor dining options
Type of meal plansAP, MAP, EP, others
Seasonality and weather cycles
Restaurants by type, price range, and food trends
Integrated bars with restaurants; separate cocktail
lounges
Banqueting requirements for conferences and meetings
Weddings and receptions
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Variables in Space Requirements
for Restaurant Facilities
Restaurant concept
Reception/wait for seating
Number of meal periods
Type of menu and variety
Banquets and catering
Style of service
Average guest check
Average party size
Food production requirements and equipment
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Variables in Space Requirements
for Restaurant Facilities
Exhibition cooking
Technological support systems
Display and merchandising elements
Dining furniture and furnishings
Service stations
Bar operation
Anticipated turnover
Seating intervals and wait times
Zoning codes and safety requirements
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Elements of a Well-Designed
Sports Facility
Defined playing or recreation area
Regulation game facilities design
Provision for the needs of disabled guests
An administrative counter
Clubhouse with locker rooms
Parking
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Elements of a Well-Designed
Sports Facility
Storage provisions for recreational equipment
and supplies Storage for maintenance equipment and materials
used for upkeep of the playing field
Beverage and/or snack bar
Shop for sale of sports equipment and apparel,
accessories, and supplies
Grandstand facility for spectators
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Types of Stores in Mid- to
Large-Scale Resorts
Drugstore
Bookstore/newsstand
Gift shop
Clothing store
Sporting goods store
Personal service Jewelry
In-house specialty foods/bakery
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Benefits of Entertainment Agencies
Agencies are often able to provide quality
entertainment at lower prices.
Agencies handle many acts and entertainers and
can provide diversity and last-minute substitutes in
emergencies.
Agencies save management many hours of
searching and screening entertainers.
Agents can frequently provide useful advice
concerning lighting, sound, and staging.
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Hyatt Requirements for
Accessible Guestrooms
1. Safety grab bars should be installed in the tuband shower.
2. The commode should be suitable for a guest with
disabilities.3. The minimum door width for the entrance andbathroom should be 36 inches.
4. Commode accessories must be conveniently
positioned for a wheelchair user, and thewheelchair must fit under the sink.
5. Mirrors, light switches, thermostats, etc., must bereachable at wheelchair height.
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Hyatt Requirements for
Accessible Guestrooms
6. The shower must have a seat and a hand-heldshower head available.
7. Faucets and all doors should use lever handles.
8. Audiovisual fire alarms must be installed if localcode requires them.
9. If possible, no raised thresholds should exist.
10. The aesthetic quality of the room should beconsistent with all other guestrooms.
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