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Crisis in Employee Engagement

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Topics

• Challenges: Why is there a crisis in employee engagement?

• Solution: Engage, motivate and measure• Benefits and customer examples

Gallup, Harvard Business Review 2015Mercer 2015Gartner Social Collaboration MQ 2015

Challenges Workers are not engaged

Lost productivity

70%$500B• 51% don’t receive input on

performance• 1/3 consider their current position a

job, not career• 75% would stay at company if career

path were more defined• 28% have considered leaving employer

and moving to competitor in last 12 months

Social Collaboration tool challenges• Lack of adoption• Lack of business impact

PEOP LE AR E OVERWH EL ME D BY T H E F LOO D OF I NF OR MAT I ON

People Are Overwhelmed By the Flood of Information

3 m i n u t e s

Average Time Between Interruptions?

2 3 m i n u t e s

How Long To Return To Task?

CON S TAN T D I S R U PT I ON S H U RT PR ODU CT I V I T Y

Constant Disruptions Hurt Productivity

• Too much noise / too many things going on• Too many places to check / focus• Too much work to figure out what’s

important

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What can we do to address the crisis in engagement and improve productivity?

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The Psychology Behind Employee Motivation

Run Towards Pleasure (Rewards) Run Away From Threats (Pain)

Digital Motivation recognizes, amplifies and extends reward seeking behaviors

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Intrinsic Motivation in the Workplace

Direct Motives

• Play• Purpose• Potential

The closer the motivation is to the actual work the stronger the effect

Indirect Motives

• Emotional Pressure• Economic Pressure• InertiaSt

reng

th Strength

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Digital Motivation Works because…Modern workforces demand digital progress and feedback to feel…

Successful

Structured Smart

Socially Valued

By responding digitally we can tap into intrinsic motivations and help the modern workforce feel connected

Engage & Digitally Motivate to Improve Employee Engagement and Productivity

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IBM Connections

Digital Motivation

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Polling Question

• Are you looking to use digital motivation to increase adoption of IBM Connections or your social collaboration platform in the next year?

• Yes• No

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Polling question

• What are the most impactful drivers of employee engagement in your organization?– Recognition for performance– Individuals have understanding of how job

contributes to strategy– Senior leadership continually

updates/communicates strategy– Business goals communicated company-wide and

understood

Recognize Top Performers

Real-Time Feedback on How Job Maps To Strategy

2.42 Hours = 8.7K visits

Executive Communication Strategy

Engaging & Crowd Sourcing the Employees

•751 Comments

•205K Visits

•175 Likes

48 hours later…

Marketing – Broad-cast content, crowd source ideas

Fit for Purpose Communities: Marketing Communities

Sales Community – Deal room, RFP workgroup, etc.

Fit for Purpose Communities: Sales Communities

Seamlessly collaborate on a file across users and platforms.

Edit via upload new version, IBM Docs, File Sync, opening in Office from your browser, or via the new mobile editor.

JIM PUCKETT – fix layout

Document editing anytime, anywhere

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How do we recognize strong performers? How do we continue to improve collaboration?

Analytics:Badgeville

MotivationMetrics

IBM Watson

Engage, Motivate, Measure…

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Badgeville Enterprise Plus

IBM Connections

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What’s Your Digital Value?

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INSIGHTDark green are employees with highest engagement

ACTIONRecognize employees with highest scores, create program for employees with lowest scores

Watson in IBM ConnectionsUsing cognitive analytics to accelerate crowdsourcing

Designs subject to change

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What are the benefits?

Results

34% Improved “Collaboration Score”

265% Increase in discussion comments

550% Increase in sharing content/articles/discussions

40% Increase in weekly engagement

20% Increase in content viewership

21% Increase community engagement

Employee Collaboration Employee Engagement

400% Increase in Forecast Accuracy350% Increase in creation of new opportunities40% Improvement in response time

Performance

1000% Increase in course completion

70% Increase in courses completed on time

Learning and Development

24% Increase in attendance

Address attrition 6 months in advance

Attendance & Retention

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Results

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Today, our social media experiences are designed in a way that favors broadcasting over engagements, posts over discussions, shallow comments over deep conversations. What is more important: the total number of readers of a post you write, or who are the people [you] have impacted … [with] what you wrote?

- Wael Ghonim, Let’s Design Social Media that Drives Real Change

• Engage across the digital workplace• Through digital motivation, reward impact over

broadcasting• Provide feedback in the moment via the systems

employees use every day • Capture digital value, recognize performance and build

employee reputation

© 2016 Badgeville - Confidential

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Demonstration

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Next Steps Resources• Luis BenitezLuis_benitez@ibm.com• Karen Hsukhsu@badgeville.com• IBM Solutions page http://ibm.co/1RjUQMB

Eventshttp://socialconnections.info/

http://www.heartofbusinesstour.com/portfolio_page/badgeville/

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