Addressing the crisis in employee engagement.
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Transcript of Addressing the crisis in employee engagement.
Badgeville Confidential
Crisis in Employee Engagement
Badgeville Confidential
Topics
• Challenges: Why is there a crisis in employee engagement?
• Solution: Engage, motivate and measure• Benefits and customer examples
Gallup, Harvard Business Review 2015Mercer 2015Gartner Social Collaboration MQ 2015
Challenges Workers are not engaged
Lost productivity
70%$500B• 51% don’t receive input on
performance• 1/3 consider their current position a
job, not career• 75% would stay at company if career
path were more defined• 28% have considered leaving employer
and moving to competitor in last 12 months
Social Collaboration tool challenges• Lack of adoption• Lack of business impact
PEOP LE AR E OVERWH EL ME D BY T H E F LOO D OF I NF OR MAT I ON
People Are Overwhelmed By the Flood of Information
3 m i n u t e s
Average Time Between Interruptions?
2 3 m i n u t e s
How Long To Return To Task?
CON S TAN T D I S R U PT I ON S H U RT PR ODU CT I V I T Y
Constant Disruptions Hurt Productivity
• Too much noise / too many things going on• Too many places to check / focus• Too much work to figure out what’s
important
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What can we do to address the crisis in engagement and improve productivity?
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The Psychology Behind Employee Motivation
Run Towards Pleasure (Rewards) Run Away From Threats (Pain)
Digital Motivation recognizes, amplifies and extends reward seeking behaviors
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Intrinsic Motivation in the Workplace
Direct Motives
• Play• Purpose• Potential
The closer the motivation is to the actual work the stronger the effect
Indirect Motives
• Emotional Pressure• Economic Pressure• InertiaSt
reng
th Strength
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Digital Motivation Works because…Modern workforces demand digital progress and feedback to feel…
Successful
Structured Smart
Socially Valued
By responding digitally we can tap into intrinsic motivations and help the modern workforce feel connected
Engage & Digitally Motivate to Improve Employee Engagement and Productivity
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IBM Connections
Digital Motivation
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Polling Question
• Are you looking to use digital motivation to increase adoption of IBM Connections or your social collaboration platform in the next year?
• Yes• No
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Polling question
• What are the most impactful drivers of employee engagement in your organization?– Recognition for performance– Individuals have understanding of how job
contributes to strategy– Senior leadership continually
updates/communicates strategy– Business goals communicated company-wide and
understood
Recognize Top Performers
Real-Time Feedback on How Job Maps To Strategy
2.42 Hours = 8.7K visits
Executive Communication Strategy
Engaging & Crowd Sourcing the Employees
•751 Comments
•205K Visits
•175 Likes
48 hours later…
Marketing – Broad-cast content, crowd source ideas
Fit for Purpose Communities: Marketing Communities
Sales Community – Deal room, RFP workgroup, etc.
Fit for Purpose Communities: Sales Communities
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How do we recognize strong performers? How do we continue to improve collaboration?
Analytics:Badgeville
MotivationMetrics
IBM Watson
Engage, Motivate, Measure…
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Badgeville Enterprise Plus
IBM Connections
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What’s Your Digital Value?
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INSIGHTDark green are employees with highest engagement
ACTIONRecognize employees with highest scores, create program for employees with lowest scores
Watson in IBM ConnectionsUsing cognitive analytics to accelerate crowdsourcing
Designs subject to change
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What are the benefits?
Results
34% Improved “Collaboration Score”
265% Increase in discussion comments
550% Increase in sharing content/articles/discussions
40% Increase in weekly engagement
20% Increase in content viewership
21% Increase community engagement
Employee Collaboration Employee Engagement
400% Increase in Forecast Accuracy350% Increase in creation of new opportunities40% Improvement in response time
Performance
1000% Increase in course completion
70% Increase in courses completed on time
Learning and Development
24% Increase in attendance
Address attrition 6 months in advance
Attendance & Retention
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Results
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Today, our social media experiences are designed in a way that favors broadcasting over engagements, posts over discussions, shallow comments over deep conversations. What is more important: the total number of readers of a post you write, or who are the people [you] have impacted … [with] what you wrote?
- Wael Ghonim, Let’s Design Social Media that Drives Real Change
• Engage across the digital workplace• Through digital motivation, reward impact over
broadcasting• Provide feedback in the moment via the systems
employees use every day • Capture digital value, recognize performance and build
employee reputation
© 2016 Badgeville - Confidential
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Demonstration
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Next Steps Resources• Luis [email protected]• Karen [email protected]• IBM Solutions page http://ibm.co/1RjUQMB
Eventshttp://socialconnections.info/
http://www.heartofbusinesstour.com/portfolio_page/badgeville/
Badgeville Confidential