# 5 things tourists hate when traveling with travel agencies

?Have you asked yourself what changes

customers will make when traveling with a travel agency?

And why are they annoyed, what is the reason for it?

?

Here you can find what annoys your customers first handed.

#1 Increasing the prices after your tourists already paid

for the trip

The price of a service in your package got higher, it’s not a problem if you foresaw these possible

changes and stated it in the contract.

Tip: Lower your income in order for your customers to be happy or increase

the initial price of the package before!

#2 

Non flexible tour guides

If a whole bus is asking for a small change in

the trip plan, it’s ok to be flexible.

 

Tip: Listen to your customers. It’s not a big favor but it plays a big

role in their satisfaction!

#3Changes that weren’t reported

(trip plan changed)

Something plan of the trip have changed - that’s ok, but you need to report it to

your tourists.

 

Tip: You need to write them an email

or send them mobile messages and let them know!

#4Bus driver being

late

Heading out or arriving late is not positive, especially if you have elderly tourists that are not so flexible.

Tip: Make sure your bus driver or the company that is providing you with the driver is

responsible!

#5The offer wasn’t the same as

advertised

Nothing worse that receiving something that you haven’t ordered, is

there?

Tip: This is very bad for your reputation so be

careful what you write on the web or

itinerary!

Remember!Think about adding a new value in the travel purchase process and listen

carefully your customers!

We are here to advise, educate, train and provide you with the comprehensive business

solutions!

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Blog article „5 things tourists hate when traveling with travel agencies”:http://blog.itravelsoftware.com/2014/06/5-things-tourists-hate-when-traveling-with-travel-agencies/

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