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7/30/2019 390 33 Powerpoint Slides 10 Non Verbal Communication Chapter 10
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COMMUNICATION SKILLS
Sanjay Kumar , Currently Associate Professor of
English at JK Lakshmipat University (JKLU), Jaipur
Pushp Lata, Currently Head, Department of Languages,
BITS, Pilani
7/30/2019 390 33 Powerpoint Slides 10 Non Verbal Communication Chapter 10
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© Oxford University Press 2011
Chapter: 10
Non-verbal Communication
7/30/2019 390 33 Powerpoint Slides 10 Non Verbal Communication Chapter 10
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© Oxford University Press 2011
Introduction
Aspects:
Body
language
Paralinguistics
Proxemics
Haptics
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Body Language
Personal
AppearancePosture
Gestures and
Hand
Movements
Eye contactFacial
Expressions
Body Language
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Dress, make-up, shoes, and hair style
If she dresses like
this, she must be
really
unorganized with
her work also
Make a habit to dress well
Personal Appearance
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•The way we sit, stand, and carry ourselves.
A professional has to cultivate and maintain
elegance in his or her sitting standing and walkingpostures during professional meetings, interviews,
group discussions, presentations, and other formal
occasions.
Posture
7/30/2019 390 33 Powerpoint Slides 10 Non Verbal Communication Chapter 10
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Gestures and Hand
Movements
A gesture can communicate all that the
speaker feels, consciously or unconscious.
Common gestures: Waving hands
Making a fist
Thumbs up
Pointing
Crossed arms Hands on knees
Rubbing the eye
Locking the hands behind
Try to associate
meaning to the
following gestures
7/30/2019 390 33 Powerpoint Slides 10 Non Verbal Communication Chapter 10
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Eye Contact
• Learn to look into the eyes of your co-
communicators.
• Avoiding eye contact is seen as an indication of
evasion, fear, doubt, vulnerability, inadequacy, andconfusion.
• Connect and communicate through your eyes.
7/30/2019 390 33 Powerpoint Slides 10 Non Verbal Communication Chapter 10
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Facial Expressions
Do’s
SmileWillingness
Honesty
Integrity
Conviction
Don'ts
FrownRaising or narrowing
Eyebrows
Dull face
Smirk
7/30/2019 390 33 Powerpoint Slides 10 Non Verbal Communication Chapter 10
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Paralinguistic Features
Volume
Rate
Pauses
Pitch, intonation,
cadence, voice
modulation
Pronunciation and
articulation
Aspectsof
voice
7/30/2019 390 33 Powerpoint Slides 10 Non Verbal Communication Chapter 10
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Proxemics (Use of Space,
distance)
1. Intimate Zone 2. Personal Zone
Shared by Spouses,children, parents,
very close relatives
and friends
(15-46 cm)
Businessgatherings, social
functions, get-
togethers
(46cm- 1.2m)
7/30/2019 390 33 Powerpoint Slides 10 Non Verbal Communication Chapter 10
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3. Social Zone 4. Public Zone
Strangers or
occasional
visitors
(1.2- 3.6m)
Betweenspeaker and
Audience
(over 3.6m)
Proxemics (Use of Space,
distance)
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Haptics
Use of touch (like shaking hands, patting,
hugging, etc.) in professional meetings.
IMPORTANT: Observe and adopt the
pattern followed by other senior
professionals around.
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Recapitulation
• Non verbal communication includes aspects like bodylanguage, Paralinguistic, Proxemics, and Haptics
• Effective communicators enter professional
situations1. in a well-groomed manner;
2. they take care of their personal appearance;
3. walk confidently in a business like manner;
4. use graceful gestures;
5. maintain elegant sitting and standingpostures;
7/30/2019 390 33 Powerpoint Slides 10 Non Verbal Communication Chapter 10
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6. use hand movements to emphasize their
ideas;
7. display conviction and friendliness through
their facial expressions;
8. maintain eye contact with their listeners
throughout their speech and presentation
•Bear in mind the importance of the
paralinguistic features to create the right kind
of impact on our listeners:
proper voice modulation, correct pronunciation,
well-timed pauses, and crisp articulation
Contd
7/30/2019 390 33 Powerpoint Slides 10 Non Verbal Communication Chapter 10
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• We must practise space distancing and haptics as per the
common code of professional behaviour.
•
Learn to appreciate the subtleties of non-verbal communication and use them in your per sonal and
professional communication
Contd