390 33 Powerpoint Slides 10 Non Verbal Communication Chapter 10

7/30/2019 390 33 Powerpoint Slides 10 Non Verbal Communication Chapter 10

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© Oxford University Press 2011

COMMUNICATION SKILLS

Sanjay Kumar , Currently Associate Professor of

English at JK Lakshmipat University (JKLU), Jaipur

Pushp Lata, Currently Head, Department of Languages,

BITS, Pilani




Chapter: 10

Non-verbal Communication




Introduction

Aspects:

Body

language

Paralinguistics

Proxemics

Haptics




Body Language

Personal

AppearancePosture

Gestures and

Hand

Movements

Eye contactFacial

Expressions

Body Language




Dress, make-up, shoes, and hair style

If she dresses like

this, she must be

really

unorganized with

her work also

Make a habit to dress well

Personal Appearance




•The way we sit, stand, and carry ourselves.

A professional has to cultivate and maintain

elegance in his or her sitting standing and walkingpostures during professional meetings, interviews,

group discussions, presentations, and other formal

occasions.

Posture


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Gestures and Hand

Movements

A gesture can communicate all that the

speaker feels, consciously or unconscious.

Common gestures: Waving hands

Making a fist

Thumbs up

Pointing

Crossed arms Hands on knees

Rubbing the eye

Locking the hands behind

Try to associate

meaning to the

following gestures



Eye Contact

• Learn to look into the eyes of your co-

communicators.

• Avoiding eye contact is seen as an indication of

evasion, fear, doubt, vulnerability, inadequacy, andconfusion.

• Connect and communicate through your eyes.



Facial Expressions

Do’s

SmileWillingness

Honesty

Integrity

Conviction

Don'ts

FrownRaising or narrowing

Eyebrows

Dull face

Smirk



Paralinguistic Features

Volume

Rate

Pauses

Pitch, intonation,

cadence, voice

modulation

Pronunciation and

articulation

Aspectsof

voice



Proxemics (Use of Space,

distance)

1. Intimate Zone 2. Personal Zone

Shared by Spouses,children, parents,

very close relatives

and friends

(15-46 cm)

Businessgatherings, social

functions, get-

togethers

(46cm- 1.2m)



3. Social Zone 4. Public Zone

Strangers or

occasional

visitors

(1.2- 3.6m)

Betweenspeaker and

Audience

(over 3.6m)

Proxemics (Use of Space,

distance)



Haptics

Use of touch (like shaking hands, patting,

hugging, etc.) in professional meetings.

IMPORTANT: Observe and adopt the

pattern followed by other senior

professionals around.



Recapitulation

• Non verbal communication includes aspects like bodylanguage, Paralinguistic, Proxemics, and Haptics

• Effective communicators enter professional

situations1. in a well-groomed manner;

2. they take care of their personal appearance;

3. walk confidently in a business like manner;

4. use graceful gestures;

5. maintain elegant sitting and standingpostures;



6. use hand movements to emphasize their

ideas;

7. display conviction and friendliness through

their facial expressions;

8. maintain eye contact with their listeners

throughout their speech and presentation

•Bear in mind the importance of the

paralinguistic features to create the right kind

of impact on our listeners:

proper voice modulation, correct pronunciation,

well-timed pauses, and crisp articulation

Contd



• We must practise space distancing and haptics as per the

common code of professional behaviour.

•

Learn to appreciate the subtleties of non-verbal communication and use them in your per sonal and

professional communication

Contd



Thank You!!!

390 33 Powerpoint Slides 10 Non Verbal Communication Chapter 10

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