Post on 30-Oct-2014
description
360 DEGREE
FEEDBACK
SYSTEMATIC
COLLECTION & FEEDBACK
Questionnaires or Interviews
PERFORMANCE
PETER WARD DEFINES:
THE SYSTEMATIC COLLECTION AND FEEDBACK
OF PERFORMANCE DATA ON AN INDIVIDUAL OR
A GROUP, DERIVED FROM A NUMBER OF THE
STAKEHOLDERS IN THEIR
PERFORMANCE. SELF
PEERS
CUSTOMERS
TEAM MEMBERS
BOSS
STAFF
INDIVIDUAL & GROUP
STAKEHOLDERS
WHO DOES THE ASSESSMENT?
1. YOURSELF 2. BOSS
3. OTHER BOSSES 4. STAFF
5. TEAM MEMBERS 6. PEERS
7. INTERNAL CUSTOMERS
8. EXTERNAL CUSTOMERS
9. SUPPLIERS
10.FRIENDS & FAMILY MEMBERS
USES
SELF-DEVELOPMENT AND INDIVIDUAL COUNSELLING
PART OF ‘ORGANISED’ TRAINING AND DEVELOPMENT
TEAM BUILDING
PERFORMANCE MANAGEMENT
STRATEGIC OR ORGANISATION DEVELOPMENT
VALIDATION OF TRAINING AND OTHER INITIATIVES
RENUMERATION
USES
WHAT TYPE OF INFORMATION ARE PRODUCED?
EXPECTED RESULTS
UNEXPECTED RESULTS
A
C
B
D
DEVELOPMENTAL AREAS
DISCREPANCIES
STRENGHTS
HIDDEN STRENGHTS
PROCESS
TOOLS
• EVALUATIONS
• REPORTS
• COACHING
• FOLLOW UP
COMPARISON
ADVANTAGES
ACCURACY
ACCEPTANCE
RICHER UNDERSTANDING OF PERFORMANCE
PROMOTES OPEN COMMUNICATION AROUND PERFORMANCE
REINFORCES ORGANIZATIONAL VALUES
EASY AND FAST TO IMPLEMENT
DISADVANTAGESDISADVANTAGES
INEFFECTIVE ASSESSMENT ITEMS
LACK OF ALIGNMENT WITH THE ORGANIZATION'S VISION, MISSION AND STRATEGY
LACK OF SENIOR-LEVEL SUPPORT
LACK OF COMMUNICATION
FEAR/LACK OF TRUST
POOR PLANNING
INAPPROPRIATE DELIVERY OF FEEDBACK
NO DEVELOPMENT PLAN
NO ACCOUNTABILITY
NO FOLLOW-UP
MARUTI ADOPTS “360 DEGREE” APPRAISAL SYSTEM
THE HINDU BUSINESS LINE ARTICLE
S. MURLIDHAR : CHENNAI
COMPANY HAS INTRODUCED A UNIQUE 360-DEGREE FEEDBACK SYSTEM, STARTING WITH ITS SENIOR LEADERSHIP. ERNST & YOUNG STARTED 360 DEGREE FEEDBACK AT MARUTI CONFIRMED BY THE CHIEF GENERAL MANAGER (HR), MR. S.Y.SIDDIQUI, MARUTI UDYOD LIMITED. COMMITTEE OF GENERAL MANAGERS, CALLED HUMAN RESOURCE INTER DIVISIONAL COMMITTEE (HRIDC), WHICH IS CONSULTED ON ALL MAJOR HR ISSUES. MARUTI’S MANAGING DIRECTOR, MR. JAGDISH KHATTAR, ASKING PEOPLE TO SUPPORT THE ONLINE QUESTIONNAIREPROCESS. MARUTI CURRENTLY HAS OVER 4,000 EMPLOYEES ON ITS ROLLS.
360 DEGREE IN MARUTI UDYOG LTD.
oTAKE ADVANTAGE OF UNDER-UTILIZED PERSONNEL STRENGTHS TO INCREASE PRODUCTIVITY.o AVOID THE TRAP OF COUNTING ON SKILLS THATMAY BE WEAK IN THE ORGANIZATION.o APPLY HUMAN ASSETS DATA TO THE VALUATIONOF THE ORGANIZATION.o MAKE SUCCESSION PLANNING MORE ACCURATE.o DESIGN MORE EFFICIENT COACHING & TRAINING INITIATIVES.o SUPPORT ORGANIZATION IN MARKETING THE SKILLS OF ITS MEMBERS.
NOVELL INDIA LTD ADITYA BIRLA GROUP TATA FINANCE LTD WIPRO INFOSYS RELIANCE INDUSTRIES HCL CAREER LAB, USA BIZWIZ, CANADA
COMPANIES USING 360 DEGREE
Presents
EXAMPLE
COMPANY PROFILE
• IT SERVICES COMPANY
• BUSINESS SOLUTIONS TO ITS CLIENTS
• STARTED 16 YEARS AGO
• PORTFOLIO OF INFORMATION TECHNOLOGY, HR & BUSINESS PROCESS OUTSOURCING SERVICES
• FAMOUS AROUND THE GLOBE
• PIONEERED 360 DEGREE APPRAISAL SERVICES IN INDIA, 1996
Who they are…
What they do…
• CUSTOMIZED IT SOLUTIONS
• HR SERVICES
• BPO SERVICES
WHY OPT FOR 360 DEGREE APPRAISAL??
SOMETIMES WE DON’T SEE OURSELVES AS CLEARLY AS OTHERS SEE US...
Questionnaire: Dimension - CUSTOMER ORIENTATION Q1 Creates a compelling customer focused vision to position the organization as the foremost choice of customers. Q2 Creates an environment that motivates and energizes his/her team to single-mindedly pursue customer satisfaction. Q3 Continuously updates self on the customers' business needs and organizational dynamics. Q4 Creates a culture of actively seeking, acting and ensuring closure on customer feedback. Q5 Overall.
THEIR CLIENTELE…TODAY THEIR 360 DEGREE CLIENTELE RANGES FROM SMALL & MID-SIZED COMPANIES TO LARGE MULTINATIONAL CORPORATIONS IN ALMOST ALL SECTORS…
LS HAS WORKED WITH CLIENTS WHOSE BUSINESSES ARE AS DIVERSE AS DIVERSE AS SOFTWARE UNITS, BPOs, HARDWARE MANUFACTURES, BIOMEDICAL UNITS, CONSUMER CARE FIRMS, FMCG, ETC.
MAJOR CLIENTS…
WeP PeripheralsHexaware Technologies
360° FEEDBACK
BENCHMARKING SERVICE!!
AID FOR EXECUTIVE & MANAGERIAL
COACHING
BASIS FOR SUCCESSION PLANNING &
DETERMINING PROMOTOBILITY
CAREER DEVELOPMENT
DEVELOPMENT & MAINTENANCE OF
GOAL SEETING INITIATIVES
PERFORMANCE MEASUREMENT FOR
PERSONAL DEVELOPMENT.
CRUX
BIBLIOGRAPHY:• www.wikipedia.com• www.google.com• www.slideshare.com• www.yahooanswers.com• www.marutiudyog.com• www.lssoftware.com• http://www.sigmaassessmentsystems.com/assessments• /360.asp• http://www.sigmaradius.com/• http://www.bignerds.com/essays/360-Degree-Maruti-• Udyog-Ltd/4930.html• http://www.moneycontrol.com/india/news/business• /maruti-adopts-`360-degree-appraisal-system• BOOKS: THE SUNDAY TIMES – Performance Appraisals by • BOB HARVARD• 360 DEGREE FEEDBACK by PETER WARD• Performance Management System by SAHU• Various ARTICLES• VIDEOS: www.STAR360feedback.com• www.youtube.com
………..??
THANK YOU!!!!
PRESENTED BY:
GUNJAN KANWAR