360 DEGREE

FEEDBACK

SYSTEMATIC

COLLECTION & FEEDBACK

Questionnaires or Interviews

PERFORMANCE

PETER WARD DEFINES:

THE SYSTEMATIC COLLECTION AND FEEDBACK

OF PERFORMANCE DATA ON AN INDIVIDUAL OR

A GROUP, DERIVED FROM A NUMBER OF THE

STAKEHOLDERS IN THEIR

PERFORMANCE. SELF

PEERS

CUSTOMERS

TEAM MEMBERS

BOSS

STAFF

INDIVIDUAL & GROUP

STAKEHOLDERS

WHO DOES THE ASSESSMENT?

1. YOURSELF 2. BOSS

3. OTHER BOSSES 4. STAFF

5. TEAM MEMBERS 6. PEERS

7. INTERNAL CUSTOMERS

8. EXTERNAL CUSTOMERS

9. SUPPLIERS

10.FRIENDS & FAMILY MEMBERS

USES

SELF-DEVELOPMENT AND INDIVIDUAL COUNSELLING

PART OF ‘ORGANISED’ TRAINING AND DEVELOPMENT

TEAM BUILDING

PERFORMANCE MANAGEMENT

STRATEGIC OR ORGANISATION DEVELOPMENT

VALIDATION OF TRAINING AND OTHER INITIATIVES

RENUMERATION

USES

WHAT TYPE OF INFORMATION ARE PRODUCED?

EXPECTED RESULTS

UNEXPECTED RESULTS

A

C

B

D

DEVELOPMENTAL AREAS

DISCREPANCIES

STRENGHTS

HIDDEN STRENGHTS

PROCESS

TOOLS

• EVALUATIONS

• REPORTS

• COACHING

• FOLLOW UP

COMPARISON

ADVANTAGES

ACCURACY

ACCEPTANCE

RICHER UNDERSTANDING OF PERFORMANCE

PROMOTES OPEN COMMUNICATION AROUND PERFORMANCE

REINFORCES ORGANIZATIONAL VALUES

EASY AND FAST TO IMPLEMENT

DISADVANTAGESDISADVANTAGES

INEFFECTIVE ASSESSMENT ITEMS

LACK OF ALIGNMENT WITH THE ORGANIZATION'S VISION, MISSION AND STRATEGY

LACK OF SENIOR-LEVEL SUPPORT

LACK OF COMMUNICATION

FEAR/LACK OF TRUST

POOR PLANNING

INAPPROPRIATE DELIVERY OF FEEDBACK

NO DEVELOPMENT PLAN

NO ACCOUNTABILITY

NO FOLLOW-UP

MARUTI ADOPTS “360 DEGREE” APPRAISAL SYSTEM

THE HINDU BUSINESS LINE ARTICLE

S. MURLIDHAR : CHENNAI

COMPANY HAS INTRODUCED A UNIQUE 360-DEGREE FEEDBACK SYSTEM, STARTING WITH ITS SENIOR LEADERSHIP. ERNST & YOUNG STARTED 360 DEGREE FEEDBACK AT MARUTI CONFIRMED BY THE CHIEF GENERAL MANAGER (HR), MR. S.Y.SIDDIQUI, MARUTI UDYOD LIMITED. COMMITTEE OF GENERAL MANAGERS, CALLED HUMAN RESOURCE INTER DIVISIONAL COMMITTEE (HRIDC), WHICH IS CONSULTED ON ALL MAJOR HR ISSUES. MARUTI’S MANAGING DIRECTOR, MR. JAGDISH KHATTAR, ASKING PEOPLE TO SUPPORT THE ONLINE QUESTIONNAIREPROCESS. MARUTI CURRENTLY HAS OVER 4,000 EMPLOYEES ON ITS ROLLS.

360 DEGREE IN MARUTI UDYOG LTD.

oTAKE ADVANTAGE OF UNDER-UTILIZED PERSONNEL STRENGTHS TO INCREASE PRODUCTIVITY.o AVOID THE TRAP OF COUNTING ON SKILLS THATMAY BE WEAK IN THE ORGANIZATION.o APPLY HUMAN ASSETS DATA TO THE VALUATIONOF THE ORGANIZATION.o MAKE SUCCESSION PLANNING MORE ACCURATE.o DESIGN MORE EFFICIENT COACHING & TRAINING INITIATIVES.o SUPPORT ORGANIZATION IN MARKETING THE SKILLS OF ITS MEMBERS.

NOVELL INDIA LTD ADITYA BIRLA GROUP TATA FINANCE LTD WIPRO INFOSYS RELIANCE INDUSTRIES HCL CAREER LAB, USA BIZWIZ, CANADA

COMPANIES USING 360 DEGREE

Presents

EXAMPLE

COMPANY PROFILE

• IT SERVICES COMPANY

• BUSINESS SOLUTIONS TO ITS CLIENTS

• STARTED 16 YEARS AGO

• PORTFOLIO OF INFORMATION TECHNOLOGY, HR & BUSINESS PROCESS OUTSOURCING SERVICES

• FAMOUS AROUND THE GLOBE

• PIONEERED 360 DEGREE APPRAISAL SERVICES IN INDIA, 1996

Who they are…

What they do…

• CUSTOMIZED IT SOLUTIONS

• HR SERVICES

• BPO SERVICES

WHY OPT FOR 360 DEGREE APPRAISAL??

SOMETIMES WE DON’T SEE OURSELVES AS CLEARLY AS OTHERS SEE US...

Questionnaire: Dimension - CUSTOMER ORIENTATION Q1 Creates a compelling customer focused vision to position the organization as the foremost choice of customers. Q2 Creates an environment that motivates and energizes his/her team to single-mindedly pursue customer satisfaction. Q3 Continuously updates self on the customers' business needs and organizational dynamics. Q4 Creates a culture of actively seeking, acting and ensuring closure on customer feedback. Q5 Overall.

THEIR CLIENTELE…TODAY THEIR 360 DEGREE CLIENTELE RANGES FROM SMALL & MID-SIZED COMPANIES TO LARGE MULTINATIONAL CORPORATIONS IN ALMOST ALL SECTORS…

LS HAS WORKED WITH CLIENTS WHOSE BUSINESSES ARE AS DIVERSE AS DIVERSE AS SOFTWARE UNITS, BPOs, HARDWARE MANUFACTURES, BIOMEDICAL UNITS, CONSUMER CARE FIRMS, FMCG, ETC.

MAJOR CLIENTS…

WeP PeripheralsHexaware Technologies

360° FEEDBACK

BENCHMARKING SERVICE!!

AID FOR EXECUTIVE & MANAGERIAL

COACHING

BASIS FOR SUCCESSION PLANNING &

DETERMINING PROMOTOBILITY

CAREER DEVELOPMENT

DEVELOPMENT & MAINTENANCE OF

GOAL SEETING INITIATIVES

PERFORMANCE MEASUREMENT FOR

PERSONAL DEVELOPMENT.

CRUX

BIBLIOGRAPHY:• www.wikipedia.com• www.google.com• www.slideshare.com• www.yahooanswers.com• www.marutiudyog.com• www.lssoftware.com• http://www.sigmaassessmentsystems.com/assessments• /360.asp• http://www.sigmaradius.com/• http://www.bignerds.com/essays/360-Degree-Maruti-• Udyog-Ltd/4930.html• http://www.moneycontrol.com/india/news/business• /maruti-adopts-`360-degree-appraisal-system• BOOKS: THE SUNDAY TIMES – Performance Appraisals by • BOB HARVARD• 360 DEGREE FEEDBACK by PETER WARD• Performance Management System by SAHU• Various ARTICLES• VIDEOS: www.STAR360feedback.com• www.youtube.com

………..??

THANK YOU!!!!

PRESENTED BY:

GUNJAN KANWAR