3 Megatrends in SAP Operations InnovationThe Market Speaks

John ApplebyChief Executive Officer

at Avantra

Ann Marie GrayVP, Content Strategy and

Research at ASUG

Vicious

Virtuous

Why are we talking about SAP Operations Innovation?

InnovationThe battle between theory and practice

Higher SAP landscape complexity results in a

33% chance for higher costs,

shortage of resources, and lack of consistency in management

SAP Customer Insights: Digital Transformation, Innovation, and IT Operations by ASUG and Avantra, Oct 2020

SAP Landscapes are complex - and getting more so

42%Have very complex landscapes

11%Have extremely complex landscapes

34%Have somewhat complex landscapes

12%Have non-complex landscapes

Source: SAP Customer Insights: Digital Transformations, Innovation, and IT Operations by ASUG and Avantra, Oct 2020

59%

46%

44% 44%

41%

39%

35%

32%

27

116

What drives this complexity?

The number of SAP and non-SAP systems

that are integrated

Number of locations within the organization

Global Presence

Organization Size

Industry

Organization Age

Merger & Acquisition

Regulatory Issues

SIs or implementation

partners

CEO/CIO Tenure

Other

AutomationThe innovation catalyst

SAP Projects are (still) challenging

52%Lack of resources

45%High costs

35%Lack of consistency in managing, configuring, and onboarding IT systems across the landscape

32%Human error

Source: SAP Customer Insights: Digital Transformations, Innovation, and IT Operations by ASUG and Avantra, Oct 2020

Top Ways Organizations Innovate IT Operations

#1

#2

#3

#4

Automation

New toolsAdopting new monitoring/reporting tools

Cloud

S/4HANAImplementation or upgrade to S/4HANA

The Pathway to Innovation is through Automation

High Costs Lack of resources

Lack of consistency in

IT Systems

35%42%48%58%34%67%

No automation strategy in place

Automation strategy in place

Source: SAP Customer Insights: Digital Transformations, Innovation, and IT Operations by ASUG and Avantra, Oct 2020

AIOps and the SAP Market

What is AIOps?

Leverage AI to manage IT operations or DevOps

To predict/solve operational changes and manage change

Preventing IT failureAutomate IT operations through analytics and machine

learning/predictive analytics

22% 17% 17% 17%

Source: SAP Customer Insights: Digital Transformations, Innovation, and IT Operations by ASUG and Avantra, Oct 2020

Automation is driving AIOpsCurrent and Future Technology Use

Source: SAP Customer Insights: Digital Transformations, Innovation, and IT Operations by ASUG and Avantra, Oct 2020

Top features respondents want to seein SAP AIOps

59%Monitoring & Analytics

56%Upgrades & Patching

49%Performance Management

Source: SAP Customer Insights: Digital Transformations, Innovation, and IT Operations by ASUG and Avantra, Oct 2020

“You can’t solve a problem on the same level that it was created. You have to rise above it to the next level.”Albert Einstein